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Crowne Plaza San Marcos Golf Resort: Traveler Reviews

3.5 of 5
1 San Marcos Place, Chandler, AZ 85225
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Crowne Plaza San Marcos Golf Resort
Ranked #22 of 26 hotels in Chandler
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175 reviews from our community

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Minneapolis
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Pro's outweigh the Con's”
4 of 5 stars Reviewed January 21, 2013

I just returned from a business stay at this hotel. The hotel is charming and lots of history here. We had one of the wait staff tell us some of the stories of it's past. The staff here are friendly and accomodating. The restaurants are reasonably priced, and the food and service were very good.
The fact that there are so many other restaurants (and shops) within walking distance made this a great place to stay. The rooms are comfortable and quiet. The location was perfect for my business needs.
There are a couple of negatives. First, the elevator was out in the West end while I was there. It did not get repaired during my entire stay of 4 days. I'm not sure who they contract with for elevator service, but 4 days without repair to me says 'find a new vendor'. There are three floors, and lugging your suitcase up and down the stairs was difficult.
The other negative is the heating and cooling system in the rooms. It's loud, and it's sporatic. While I was there last week, Arizona had an unprecedented cold snap. There were many guests, including one of my collegues, who complained about having no heat. When the system did come on, it kicked on and off continously, and the noise level was high.
Finally, the rooms felt dated to me. Carpet and furniture was older, and they still have tube tv's.
In summary, the 'pros' of this hotel outweigh the 'cons', and I will definitely stay here again when in the Chandler area.

Room Tip: Ask for a room near the lobby. The rooms at the West end are a bit of a hike to get to the pool and...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“OK to Ugh”
3 of 5 stars Reviewed January 21, 2013

We called from our NYC airport and said because of storms, our flight was cancelled, we were being re-routed up to Boston, and our arrival would be considerably delayed. They said that EVEN THOUGH WE HAD PAID THE ENTIRE BILL IN ADVANCE (for the best rate), if we didn't arrive by the next morning we would be considered a No-Show and our rooms given to others, the payment forfeited!!! We got there. Rooms are fine, and spatious enough, if absolutely conventional. But with two impossibly slow elevators for the expansive wings of the property, we did a LOT of walking between parking lot and room, and room and front street where the restaurants were for reasonably priced breakfasts and local strolling. The 'heated' swimming pool was freezing, and in was located in an area where in January at least, was shaded by trees the entire day, making the whole area uncomfortably chilly. And for this -- they added a bogus daily $8 "resort fee" on top of the room rate, too expensive for the area. In short; our stay there for a necessary visit to infirm family was a mistake.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Suziiiii about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
February 11, 2013
Dear Suziiiii,

Thank you for taking the time to leave our property a review regarding your experience. I am happy you like our spacious rooms. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the hotel facilities and value not being at par with your expectations. Your comments have been documented and will be forwarded to the appropriate departments for improvements.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Dinner”
4 of 5 stars Reviewed January 2, 2013

I live across the street and often come here for their dinner specials, especially on Saturday nights for their prime rib. Staff is always friendly, would love more live music. Need to come during the week for more of their food specials. I wonder if they have any happy hour at the bar?
Love the room too!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jessiejfreak about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Lawn, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“great place to stay”
5 of 5 stars Reviewed December 14, 2012

We stayed here in Dec. 2012. This is a very nice place to stay. The service and people were great. The food is very good especially the prime rib. Everyone was very helpfull, we will stay here again. We played golf at the attached course. the course needs a little help, but the rates were fare and the people were friendly. The rooms were cleaned every morning with everything replaced like soap and towels. the wifi works very good and was free.

Room Tip: Ask fo a first floor room if possible.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thom M about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
December 15, 2012
Thank you Thom for staying with us and taking the time to let everyone know about our Resort. I am happy to read about your wonderful stay and appreciate the comments; I will pass them along to our Staff! We hope to have you back with us in the near future! Have a terrific Holiday Season!
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Midvale, UT
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The best place in Phoenix to getaway.”
5 of 5 stars Reviewed December 6, 2012

This hidden gem is quite the find. Tucked away in the quaint Phoenix suburb of Chandler, The San Marcos Resort does not disappoint. The resort itself is lovely, it's 100 years old and the original buildings are fully restored and beautiful. The pool is incredible, the food is excellent and the staff is very attentive and sincere. Along with the resort there are about 20 little shops, bars and restaurants within a 5 minute walk that are all top notch establishments. I highly recommend spending your time in Phoenix at the San Marcos Resort.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
December 10, 2012
Thank you Thomas for such a wonderful review; it is greatly appreciated! We are very happy that you got to utilize many of the amenities we have on property and also frequented the multitude of Shops that cascade the Downtown Chandler area. We too believe our Resort is a hidden Gem with much to offer! we hope to have you back with us in the future! Thank you!!
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Additional Information about Crowne Plaza San Marcos Golf Resort

Also Known As:
Crowne Plaza San Marcos Golf Hotel
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza
Address: 1 San Marcos Place, Chandler, AZ 85225
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 26 hotels in Chandler
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting an 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 
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Crowne Plaza San Marcos Golf Resort
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