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All 26 Chandler hotels

Crowne Plaza San Marcos Golf Resort: Traveler Reviews

3.5 of 5
1 San Marcos Place, Chandler, AZ 85225
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Ranked #19 of 26 hotels in Chandler
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181 reviews from our community

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Traveler rating
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Phoenix, Arizona
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Nasty service, completely overpriced average rooms”
2 of 5 stars Reviewed October 12, 2012

Had family in town and booked them in this hotel, which turned out to be a great mistake. The rooms are simply average, the amenities such as the pool etc. are even below average in our city and in this price range, and the staff is not only rude but nasty. The doorman is lazy, the check-in clerk confused and the manager stated that he didn't care. In an area with so many hotels to choose from, you will find much better places.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
See 9 more reviews by Not Y for Chandler
Ask Not Y about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
October 18, 2012
Please allow me the opportunity to apologize for the various inconveniences you experienced during your stay at the Crowne Plaza San Marcos Golf Resort. The resort is committed to providing our guests with the highest quality services and facilities; and it is apparent we fell short of our goal during your stay. We are particularly distressed about your comments about one of our Managers and we would benefit knowing the name of the individual and/or a description of the person. We hope you will give us another opportunity to make amends, so
we can prove to you that your experiences are an anomaly and not how we treat our guests. If you plan on returning to Chandler, kindly contact me and I will personally make your reservations and extend a one night complimentary stay to prove to you our high standards of accomodations and service. We very much regret the content of your review; and hope we can regain your goodwill.
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Lake Havasu City, Arizona
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Nice”
5 of 5 stars Reviewed October 8, 2012

The hotel is very well maintained. Grounds are nice. We had a nice size room with very comfortable sheets and plenty of pillows, a sitting desk, sofa bed and nice little balconey.We had champagne Sunday brunch that was nice with great prime rib. Pool and jacuzzi were nice, quiet and very clean. We would stay again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sue J about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
October 10, 2012
Thank you for the great review, we appreciate all the flattering comments regarding the Resort and Restaurant! It was nice to read about the great experiences you had in Aj's, our awarding winning restaurant we are very proud of! We are looking forward to your next stay with us and in hopes that you will be able to play the Championship Golf Course we have or even our Tennis Courts!!

Hope to see you soon! Thank you!
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TUCSON AZ
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Tired and worn out rooms complete with cockroach”
2 of 5 stars Reviewed October 7, 2012

The room appeared VERY clean and neat. The TV was from the ice age, wallpaper had stains and cuts. The 1st floor sliding door was welded shut, the bathtub backed up while showering. Bathrrom needed updated too. The bug was in the bathroom.

For $130 a night I was NOT impressed. In addition ...the cups for the in room coffee machine are too small and the coffee runs all over! Check your google map twice as well. The conference food was not bad. The grounds were very neat and orderly.

You are right in the center of downtown Chandler, I wish I had time to check the stores out.... you can walk to them !

Room Tip: They tried to put me by an elevator and ice machine.."NO WAY"
See more room tips
  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LINDAJOF about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
October 10, 2012
Thank you for your review, it is very much appreciated!! We all were disappointed to read about your stay as the room should have not been rented in the condition you described. I truly apologize that the room did not meet your standards and want to let you know that what was experienced was an anomaly. As you stated, we do love our DownTown Chandler locale and it does indeed make it convenient for our guests to frequent all the different shops and Culinary choices the Town has to offer! We hope to see you in the future!
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Saskatoon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Best place to stay in Chandler, AZ”
5 of 5 stars Reviewed September 17, 2012 via mobile

. This was our fourth time back and once again truly enjoyed our stay! Stayed for two weeks, golfed, swam, relxed, ate (food is excellent) and visited with hotel staff! In all our travels we have never met more accommodating staff than here. The staff truly made our stay a memorable one, always making sure you are comfortable and fill any requests you may have. The room was excellent, with balcony overlooking a beautiful courtyard. They are continually keeping everything neat and tidy at the resort. We would highly recommend this resort to everyone! I would have like to mention the names of all the staff at the hotel and golf course who were so kind and great to us, but too many to mention, so a big THANK YOU to you all! We truly enjoyed our stay again! . See you next year!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
Ask Donna M about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
September 17, 2012
Thank you for your feedback. We appreciate you taking the time to tell us about your experience. Whether it is a positive or negative time, we always...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona, United States
1 review
“Horrible hotel, horrible customer service & food poisoning!”
1 of 5 stars Reviewed September 6, 2012

We ate at the brunch buffet first week of August, 2012; me and my four friends got food poisoning. When I contacted the hotel to tell them about our illness, the gentlmen on the other line did not believe me. It was the only place the five of us ate and that same night is when we all started to get sick. The manager insisted the food is checked temp wise throughout the buffett...guess what? We did not see anyone check the temp of the food the 3 hours we were there. I asked the manager to refund us our money. The manager then offered us gift certificates to eat there again! Why would anyone want to eat somewhere, again, where they got food poisoning. We then proceeded to ask for a free night's stay to make up for the food poisoning. The manager then said ok. On September 2, 2012, we checked in at the hotel. The front desk person, who could barely speak English "tried" to assist us with our free night coupon. She then asked for a credit card for "incidentals". I gave her my card. She said only a $25 hold fee would be charged. Guess what? She put a hold of $141 on my card. How is this a free nights stay. To date, this money is still on hold on my card. Anyway, we proceed to our room, which is way on the other side of the complex. It was however, an opportunity to check out the grounds. What a dump. This place is unkept and old. We get in our room and we find stains all over the blankets, a dirty shower, cracks in the ceiling...I can go on and on. We decided to stay the night anyway. The next day we proceeded to check out. I spoke with Beau, front desk manager. We complained about the dirty room and the unauthorized charges on my credit card. He never once said he was sorry, what can I do to fix this, nothing.

Long story long, do not eat or stay at Crowne Plaza Golf "Resort" (so NOT A RESORT- it ranks with Motel 6). You are bound to get food poisoning or bitten by bed bugs!

Dan

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Danielle F about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
September 17, 2012
Thank you for your feedback, it is greatly appreciated. Any reviews, positive or negative, can and will be taken very seriously. I apologize that we did not meet your expectations; however, your comments will assist us moving forward.
Report response as inappropriate
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Additional Information about Crowne Plaza San Marcos Golf Resort

Also Known As:
Crowne Plaza San Marcos Golf Hotel
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza
Address: 1 San Marcos Place, Chandler, AZ 85225
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 26 hotels in Chandler
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting an 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 
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