We ate at the brunch buffet first week of August, 2012; me and my four friends got food poisoning. When I contacted the hotel to tell them about our illness, the gentlmen on the other line did not believe me. It was the only place the five of us ate and that same night is when we all started to get sick. The manager insisted the food is checked temp wise throughout the buffett...guess what? We did not see anyone check the temp of the food the 3 hours we were there. I asked the manager to refund us our money. The manager then offered us gift certificates to eat there again! Why would anyone want to eat somewhere, again, where they got food poisoning. We then proceeded to ask for a free night's stay to make up for the food poisoning. The manager then said ok. On September 2, 2012, we checked in at the hotel. The front desk person, who could barely speak English "tried" to assist us with our free night coupon. She then asked for a credit card for "incidentals". I gave her my card. She said only a $25 hold fee would be charged. Guess what? She put a hold of $141 on my card. How is this a free nights stay. To date, this money is still on hold on my card. Anyway, we proceed to our room, which is way on the other side of the complex. It was however, an opportunity to check out the grounds. What a dump. This place is unkept and old. We get in our room and we find stains all over the blankets, a dirty shower, cracks in the ceiling...I can go on and on. We decided to stay the night anyway. The next day we proceeded to check out. I spoke with Beau, front desk manager. We complained about the dirty room and the unauthorized charges on my credit card. He never once said he was sorry, what can I do to fix this, nothing.

Long story long, do not eat or stay at Crowne Plaza Golf "Resort" (so NOT A RESORT- it ranks with Motel 6). You are bound to get food poisoning or bitten by bed bugs!

Dan

I just loved this place. Stayed for close to five days for business. Extra big room with all amenities up-to-date except for the TV. The TV's looked too old. I did not really care about not having a new TV. Breakfast was super excellent. A great buffet for free. I am not sure if its free for all, but I am a GOLD member of Priority rewards club. The food was super tasty and there were lots of choices; every day with at least one or two changes in the menu. Very friendly staff, the room was clean, towels, bath were also neat. Took care of the bed every day. It is in Downtown Chandler. I would try to stay here next time too if I get to go near Chandler for business.

Multi-day stay here twice in consecutive Springs for business. Rooms are dated but overall clean and comfortable. TVS are old and should be replaced. Channel selection is limited. In room WiFi is not free. Staff is pleasant and helpful. Rooms are spread out quite far and walking to a room from check-in, unassisted, with luggage, in the Arizona heat, is quite taxing. Was not offered bell services. Restaurant is decent but had a fly issue at my last stay which of course is completely distasteful. The bar is nice and overlooks the pool area, also nice. However could be so much better. Very limited sports package on the TV. The beer selection could be broader. I say that because they are competing with very local pubs. If they want to keep guests at the bar it will take some enticement. The location of this hotel is prime. Very short walking distance to pubs, restaurants and shops. Across the street from an office complex that houses many businesses including my corporate office. I do not play golf but judging from my colleagues, the course is "fine" but nothing that makes it stand out. This "resort" could be better with minimal investment, however you will be hard pressed to find a hotel, in a prime location, of this quality, for the price.

This is one of those hotels where your room door is outside in the open. I've traveled with some female colleagues who were not so comfortable here for security reasons.

My issuewiththe property is that there's an unpleasant smell in the rooms. I'm not sure if it's simply the cleaning supplies they choose to use, or if there's water damage or a mold problem. But the smell is unpleasant to say the least.