We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza San Marcos Golf Resort: Traveler Reviews

3.5 of 5
1 San Marcos Place, Chandler, AZ 85225
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Crowne Plaza San Marcos Golf Resort
Ranked #22 of 26 hotels in Chandler
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
CrownePlaza.com Travelocity Booking.com
and 9 more sites!
Traveler Reviews
Room Prices
Write a Review

175 reviews from our community

    Trip type
Traveler rating
    39
    40
    42
    28
    26
Date Rating
Chandler, Arizona, United States
1 review
“Horrible hotel, horrible customer service & food poisoning!”
1 of 5 stars Reviewed September 6, 2012

We ate at the brunch buffet first week of August, 2012; me and my four friends got food poisoning. When I contacted the hotel to tell them about our illness, the gentlmen on the other line did not believe me. It was the only place the five of us ate and that same night is when we all started to get sick. The manager insisted the food is checked temp wise throughout the buffett...guess what? We did not see anyone check the temp of the food the 3 hours we were there. I asked the manager to refund us our money. The manager then offered us gift certificates to eat there again! Why would anyone want to eat somewhere, again, where they got food poisoning. We then proceeded to ask for a free night's stay to make up for the food poisoning. The manager then said ok. On September 2, 2012, we checked in at the hotel. The front desk person, who could barely speak English "tried" to assist us with our free night coupon. She then asked for a credit card for "incidentals". I gave her my card. She said only a $25 hold fee would be charged. Guess what? She put a hold of $141 on my card. How is this a free nights stay. To date, this money is still on hold on my card. Anyway, we proceed to our room, which is way on the other side of the complex. It was however, an opportunity to check out the grounds. What a dump. This place is unkept and old. We get in our room and we find stains all over the blankets, a dirty shower, cracks in the ceiling...I can go on and on. We decided to stay the night anyway. The next day we proceeded to check out. I spoke with Beau, front desk manager. We complained about the dirty room and the unauthorized charges on my credit card. He never once said he was sorry, what can I do to fix this, nothing.

Long story long, do not eat or stay at Crowne Plaza Golf "Resort" (so NOT A RESORT- it ranks with Motel 6). You are bound to get food poisoning or bitten by bed bugs!

Dan

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Danielle F about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
September 17, 2012
Thank you for your feedback, it is greatly appreciated. Any reviews, positive or negative, can and will be taken very seriously. I apologize that we did not meet your expectations; however, your comments will assist us moving forward.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Excellente! Will try to stay here again. Simply Loved it !”
5 of 5 stars Reviewed August 11, 2012

I just loved this place. Stayed for close to five days for business. Extra big room with all amenities up-to-date except for the TV. The TV's looked too old. I did not really care about not having a new TV. Breakfast was super excellent. A great buffet for free. I am not sure if its free for all, but I am a GOLD member of Priority rewards club. The food was super tasty and there were lots of choices; every day with at least one or two changes in the menu. Very friendly staff, the room was clean, towels, bath were also neat. Took care of the bed every day. It is in Downtown Chandler. I would try to stay here next time too if I get to go near Chandler for business.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Aaron S about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
August 15, 2012
Thank you very much for your wonderful comments regarding our property and Staff. We know it takes time out of your busy day to write a review, good or bad, and it is greatly appreciated as it serves the guests coming after you! We are quite proud of our Resort and glad to see you had a nice time while you were here. We look forward to seeing you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazlet, New Jersey, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Just Okay (for the money)”
3 of 5 stars Reviewed July 20, 2012

Multi-day stay here twice in consecutive Springs for business. Rooms are dated but overall clean and comfortable. TVS are old and should be replaced. Channel selection is limited. In room WiFi is not free. Staff is pleasant and helpful. Rooms are spread out quite far and walking to a room from check-in, unassisted, with luggage, in the Arizona heat, is quite taxing. Was not offered bell services. Restaurant is decent but had a fly issue at my last stay which of course is completely distasteful. The bar is nice and overlooks the pool area, also nice. However could be so much better. Very limited sports package on the TV. The beer selection could be broader. I say that because they are competing with very local pubs. If they want to keep guests at the bar it will take some enticement. The location of this hotel is prime. Very short walking distance to pubs, restaurants and shops. Across the street from an office complex that houses many businesses including my corporate office. I do not play golf but judging from my colleagues, the course is "fine" but nothing that makes it stand out. This "resort" could be better with minimal investment, however you will be hard pressed to find a hotel, in a prime location, of this quality, for the price.

Room Tip: Request a room near the lobby!!
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask John T about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
July 30, 2012
Thank you for your review John! We always appreciate honest feedback from our guests which in turn assists us to get better at providing the best service, grounds and accommodations to our guests! We try and work very hard at keeping our Hotel, celebrating 100 years this year, up to the standards to all of our patrons!

We sure hope to see you back on property as you work so close! We look forward to it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Not your best option in Chandler”
1 of 5 stars Reviewed July 2, 2012

This is one of those hotels where your room door is outside in the open. I've traveled with some female colleagues who were not so comfortable here for security reasons.

My issuewiththe property is that there's an unpleasant smell in the rooms. I'm not sure if it's simply the cleaning supplies they choose to use, or if there's water damage or a mold problem. But the smell is unpleasant to say the least.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask italionyc about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
July 5, 2012
Thank you for your review; we appreciate each and every one, good or not so good! The feedback you have given us is invaluable and I assure you that even though we are an open-air Hotel as most are in the Valley, we take great care for the Safety and Security of all of our Guests and Team Members and we have an excellent record! I have forwarded the issue you had with the room to our Housekeeping Director and she will make it a top issue with her attendants so each room smells fresh and clean!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chandler hotels

Wild Horse Pass Hotel & Casino
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1516130?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Courtyard Phoenix Chandler / Fashion Center
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1478562?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Milwaukee, Wisconsin
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Could be great instead of average with a little effort”
3 of 5 stars Reviewed June 1, 2012

Got a great deal via Orbitz to get away from winter and watch some spring training baseball. We certainly met that objective. But our trip was marred by a complete indifference by the hotel. First, we arrived very late and were told our room had been given away, but we were given a "casita" at the rear of the property. It was after midnight and we were tired, so we trudged back only to find our electricity didn't work. Many phone calls later a maintenance man showed up, but was unable to solve the problem, so we were moved yet again, now after 1am. The following morning, we demanded and were given a room in the main building, and we really enjoyed that. But the question remains: if you have a reservation, and it's held for late arrival, WHY do you not have a room?

Our second issue is really just nit-picking, but we understood this to be a "golf resort" and the golf course is marginal at best, with a terrible driving range. My husband was very disappointed as he'd brought his clubs, and we ended up visiting other area courses just to get in some golf.

The pool area is lovely and the main lobby area is very elegant. This could be a top-notch hotel, and is in walking distance of cute shops and restaurants. It has an old-world elegance and charm that new properties lack, and I like that. I just wish I had not had such a poor first impression.

Room Tip: DO NOT LET THEM HOODWINK YOU INTO A CASITA...they are worn, dirty, and feel like a 1950's roadsi...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask uptowngirl57 about Crowne Plaza San Marcos Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Crowne Plaza San Marcos Golf Resort, responded to this review
July 13, 2012
Dear uptowngirl57,

Thank you so much for your review regarding your experience. We are happy you liked the interior of our hotel as well as the location. I apologize the service and room accommodations you received were not up to par. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N.
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Crowne Plaza San Marcos Golf Resort
Enter dates 1 night 2 nights
 
Comfort Inn Chandler
Great value on a similar hotel
Chandler, Central Arizona
4.5 of 5 stars 48 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Chandler
Trendy
Wild Horse Pass Hotel & Casino
Wild Horse Pass Hotel & Casino 4.0 of 5 stars 268 reviews
Family-friendly
Arizona Grand Resort & Spa
Arizona Grand Resort & Spa 4.0 of 5 stars 995 reviews
Romantic
Royal Palms Resort and Spa
Royal Palms Resort and Spa 4.5 of 5 stars 623 reviews
Good for business
Hawthorn Suites By Wyndham Phoenix Chandler
Hawthorn Suites By Wyndham Phoen... 3.5 of 5 stars 157 reviews
Show Prices ABS:HotelCheckRates-d1516130?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d112178?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d73943?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d74930?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Chandler hotels
Hampton Inn & Suites Phoenix Cha... 5.0 of 5 stars 203 reviews Sheraton Wild Horse Pass Resort ... 4.5 of 5 stars 856 reviews Homewood Suites by Hilton Phoeni... 5.0 of 5 stars 92 reviews Windmill Suites at Chandler Fash... 4.5 of 5 stars 160 reviews
Show Prices ABS:HotelCheckRates-d1554711?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d258645?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1485097?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d74911?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 26 hotels in Chandler, ranked by popularity

Been to Crowne Plaza San Marcos Golf Resort? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crowne Plaza San Marcos Golf Resort

Also Known As:
Crowne Plaza San Marcos Golf Hotel
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza
Address: 1 San Marcos Place, Chandler, AZ 85225
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 26 hotels in Chandler
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting an 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Hotels.com, Cheap Tickets, Olotels, Agoda, Expedia, Priceline, Hotwire, Venere and HotelsClick so you can book your Crowne Plaza San Marcos Golf Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza San Marcos Golf Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crowne Plaza San Marcos Golf Resort
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices