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“Our Arizona Home” 5 of 5 stars
Review of Hyatt Place Phoenix Chandler-Fashion Center

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Hyatt Place Phoenix Chandler-Fashion Center
2.0 of 5 Hotel   |   3535 W Chandler Blvd., Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)   |  
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Ranked #5 of 28 Hotels in Chandler
Dubuque, Iowa
1 review
“Our Arizona Home”
5 of 5 stars Reviewed April 4, 2013

We've been staying at the Windmill for 5 years in the winter. We've grown accustom to the warm and friendly staff. They are very attentive to our needs and have served us well. This property is located within walking distance of great restaurants and shopping. It also has easy access to two major highways. For snowbirds like us it's ideal.

Room Tip: Call ahead, they will work with you!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, April 5, 2013
“Our Arizona Home”

Dear TripAdvisor Guest,

We appreciate your positive feedback posted on TripAdvisor! Our team members will be recognized for their hospitality during your visits with us.

We are pleased you enjoy the location of our property with the restaurants and shopping nearby.

Thank you for being loyal guests! We look forward to welcoming you back next year!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    148
    44
    9
    5
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mesa, Arizona
1 review
5 of 5 stars Reviewed April 3, 2013

I have been a part of holding many events here at the Windmill Inn and Suites. From Holiday Parties, to Shopping Parties, to Birthday Parties, to Business Meetings, to Bridal Showers, I am never disappointed with the space and set up for our events. I would recommend using their banquet rooms for your next event. You won't regret it!

Stayed February 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, April 4, 2013
“Large Banquet Rooms”

Dear TripAdvisor Guest,

Your review is most appreciated!

We are pleased to know our meeting room space accommodates your needs.

Thank you for being a loyal guest! We appreciate you recommending us!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

We have stayed here for nearly 20 years on our annual spring break trip. The hotel is modern but not exceptional. The one notable item is their rates appear to be in line with Courtyard and Hampton but the property is just below what I would expect at that level. The single advantage is the the 1st floor suites own to the courtyard and pool. The property is very convenient to restaurants (e.g., Elephant Bar, PF Changs, Cheesecake Factory, Outback) and Chandler Fashion Mall. Target is walkable for a morning stroll and there are various other restaurants in the area. The other factor is the hotel has bikes you can borrow for a ride around the area. The rooms are well maintained, very clean, and modern. The wifi works well in the rooms but is spotty at the pool. Breakfast is a bit better than your average free hotel breakfast.

Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, April 3, 2013
“Consistent Chandler Hotel”

Dear TripAdvisor Guest,

Thank you for your positive review posted on TripAdvisor!

We appreciate your comments regarding the cleanliness, maintenance and décor of our suite. We are also pleased you enjoyed the location of our property with the nearby restaurants and our breakfast buffet.

Thank you for being a loyal guest! We look forward to your return visits during spring break!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona, United States
1 review
5 of 5 stars Reviewed March 27, 2013

Windmill Suites is our companies ideal place for conference room rentals. We have been renting conference rooms here for over 4 years on and off and are now renting weekly. Casey and her staff are always quick to take care of our needs and give us a fair price! We recommend Windmill Suites highly!

Room Tip: All rooms that we have had our guest speakers stay in have been great. Any room should be satisfacto...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 28, 2013
“Conference Room Rental”

Dear Mr. Josh N,

Thank you for your positive review! Casey and our team members will be recognized for their service!

We are pleased you chose the Windmill Suites to be your venue for your conferences.

Thank you for being a loyal guest and for your recommendation! We look forward to continuing to be of service to you!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona, United States
2 reviews
4 of 5 stars Reviewed March 21, 2013

We rented out two of their large spaces to host an engagement party. It was fairly inexpensive for the amount of space and services they offered. The coordinators, Mary and Edrie, were very helpful during the whole process. The two were considerate of our needs and listened to what we wanted. They set up all the tables and provided a dance floor. A bartender and security guard was recommended for us, both of them turned out great. They also provided an assistant (Sean) to help us set up our decorations and to assist during the event. Overall it was a great experience and along with us our guests had a great time. However, we did have a few minor issues. They were unable to let us stay in the hospitality suite because it was still occupied, understandable. Someone with our party had booked 2 rooms but only got 1. The next day there was an extra unexpected charge that gave us a scare. Maybe accidental and we got it reversed, but if we were tight on money we would have been charged overdraft fees from our bank. Do it all over again and we would still choose Windmill Suites. Thank you!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 27, 2013
“Engagement Party”

Dear TripAdvisor Guest,

Thank you for your positive review! Mary, Edrie and Sean will be recognized for their outstanding service with your event!

Please accept our apologies for an incorrect charge being placed on your credit card and for a second room not being available for one of your guests. This situation has been addressed with our front desk staff to avoid this issue from reoccurring.

Thank you for choosing to stay with us! We are happy to know your engagement party was a success!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Half Moon Bay, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 21, 2013

The suite was ok, if a bit overpriced.

What was substandard was the front desk support which is a bit unusual since this is a fairly large hotel. In particular, I had to wait 10 minutes in the evening before any showed up at the front desk. Then calling the front desk to schedule a delivered continental breakfast, nobody answered the customer service phone. Then after requesting the breakfast at the front desk, no breakfast appeared at all. To their credit, somebody came up while we were eating the sit-down breakfast and offered to comp one night of our four night stay. But upon checking out, it took twenty minutes and four (!) people from the front desk to figure out how to credit us with a free night's stay.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 27, 2013
Dear TripAdvisor Guest,

Thank you for your feedback!

Please accept our sincere apologies for our failure to meet your expectations and not providing a positive experience. There are no excuses for it. We are taking corrective action to ensure that situations such as this will not reoccur.

In addition to receiving a refund for one night we are mailing you a complimentary gift certificate and hope you will give us a second chance.

We look forward to being of service to you again!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 20, 2013

I had the opportunity to stay here on business and even taught a workshop in the Board Room.
I was happily surprised with the abundant breakfast, which included eggs, bacon, sausage, and waffles, and other items, included with the price of the room.
The room was a bit bare bones, off the pool, and there were kids in the pool at later hours, 10:30 PM making some noise, and the TV's were older style. My room had a microwave, and a fridge.
All in all, I'd stay here again, located near major shopping/upscale mall not gorgeous,but very clean with a very friendly, caring and outgoing staff that really earned big marks with me.

Room Tip: Their board-room was a great place to teach - breakfast was enjoyable.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 27, 2013
“A surprisingly enjoyable place to stay and host a program!”

Dear TripAdvisor Guest,

Thank you for your positive feedback regarding your stay at our Chandler property! Our team members will be recognized for their outstanding service!

We appreciate your comments regarding the cleanliness of your suite. We are also pleased you enjoyed our breakfast buffet, the nearby Chandler Fashion Center and that your workshop was a success.

Please accept our sincere apologies regarding the noise disturbance from our pool area. We will investigate this issue as our pool closes at 10:00 PM to avoid these types of situations.

Thank you for choosing to stay with us! We look forward to welcoming you back in the near future!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Phoenix Chandler-Fashion Center

Address: 3535 W Chandler Blvd., Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Chandler
#5 Business Hotel in Chandler
#7 Romantic Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hyatt Place Phoenix Chandler-Fashion Center 2*
Number of rooms: 129
Official Description (provided by the hotel):
Hyatt Place Phoenix/Chandler-Fashion Center is located in the heart of Chandler's high-tech district on West Chandler Boulevard, located right next to the Chandler Fashion Center. The hotel features 129 suite guestrooms for a more comfortable and spacious stay. The extra space is perfect for family weekend get always or extended business trips! ... more   less 
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Also Known As:
Windmill Suites At Chandler Fashion Hotel Chandler
Windmill Hotel Chandler
Windmill Inn Chandler Arizona
Windmill Chandler
Windmill Suites Of Chndler Fash Ctr

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