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“A surprisingly enjoyable place to stay and host a program!” 5 of 5 stars
Review of Hyatt Place Phoenix Chandler-Fashion Center

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Hyatt Place Phoenix Chandler-Fashion Center
2.0 of 5 Hotel   |   3535 W Chandler Blvd., Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)   |  
Hotel amenities
Ranked #4 of 27 hotels in Chandler
New York City, New York
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“A surprisingly enjoyable place to stay and host a program!”
5 of 5 stars Reviewed March 20, 2013

I had the opportunity to stay here on business and even taught a workshop in the Board Room.
I was happily surprised with the abundant breakfast, which included eggs, bacon, sausage, and waffles, and other items, included with the price of the room.
The room was a bit bare bones, off the pool, and there were kids in the pool at later hours, 10:30 PM making some noise, and the TV's were older style. My room had a microwave, and a fridge.
All in all, I'd stay here again, located near major shopping/upscale mall not gorgeous,but very clean with a very friendly, caring and outgoing staff that really earned big marks with me.

Room Tip: Their board-room was a great place to teach - breakfast was enjoyable.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 27, 2013
“A surprisingly enjoyable place to stay and host a program!”

Dear TripAdvisor Guest,

Thank you for your positive feedback regarding your stay at our Chandler property! Our team members will be recognized for their outstanding service!

We appreciate your comments regarding the cleanliness of your suite. We are also pleased you enjoyed our breakfast buffet, the nearby Chandler Fashion Center and that your workshop was a success.

Please accept our sincere apologies regarding the noise disturbance from our pool area. We will investigate this issue as our pool closes at 10:00 PM to avoid these types of situations.

Thank you for choosing to stay with us! We look forward to welcoming you back in the near future!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

207 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013 via mobile

Large suites that are clean if not a bit spartan. Breakfast in the morning is standard fare. The one issue was being awakened at 6:30am to the sound of leaf blowers! Apparently that is the time the hotel has allocated for gardening. Not pleasant to wake up to the sound of machines and leaves/pebbles hitting your room windows. At least the gardeners thought it was funny. Please show some consideration for travellers who arrive late at night!!

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 15, 2013
Dear Mr. Roger R,

Thank you for taking the time to share your comments regarding your stay at our Chandler property.

We appreciate your comments regarding the cleanliness and spaciousness of our suite.

Please accept our apologies for the noise disturbance. There are no excuses for it. This issue has been addressed with the owner of the landscaping company who failed to meet our contractual agreement by having their crew start work before 9:00 AM. Our front desk staff should have stopped them from doing so. Our security camera shows that the worker signed in at 7:28AM and not 6:30AM as you stated. Still they are not in compliance with our landscaping contractual agreement.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed March 9, 2013 via mobile

This hotel was a breath of fresh air after a terrible experience at a different Expedia-booked hotel in the area. Windmill Inn took care of everything and provided a room above and beyond our expectations for less than the previous hotel. I loved the dog friendly, no smoking policies and appreciated the excellent customer service. Kevin handled my check in/out with ease and answered all my questions

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 11, 2013
“Thank you!”

Dear TripAdvisor Guest,

Thank you for your positive review posted on TripAdvisor!

Kevin and our team members will be acknowledged for their excellent customer service!

We are pleased to know our suite was above and beyond your expectations.

Thank you for choosing to stay with us! We look forward to welcoming you back on your future travels to Arizona!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casa Grande, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 6, 2013

Our organization The Metropolitan Sun of AZ. NCNW. is so very pleased with the monthly set up of our monthly meeting rooms, Mary Bragg and Staff from the desk receptionist to the crew sitting up room and meeting our request. All are an exceptional group to work with and so very pleasant.
Thank you so much for a great staff. Makes our event more successful Thank you again

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 7, 2013
“Monthly Meeting”

Dear Ms. Catherine K,

Your review is most appreciated!

We will recognize our team members and especially Mary Bragg for the exceptional service you have received from her and our staff during your events.

Thank you for choosing us for your monthly meetings! We appreciate your repeat business!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
1 review
4 of 5 stars Reviewed March 5, 2013

I was here for around 3 months and it was great experience staying here. The staff is very helpful and polite. I would like to mention two people here - Sean, who used to drop and pick me up from my office location in shuttle service and Sylvia, who works at front-desk. Both of these guys are great people and know very well what a guest expects.
Few things which I feel the hotel needs to change in terms of architecture is - floors are very thin since you can hear the people walking around on your top floor and the space provided for kitchen.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 6, 2013
“Great experience at Windmill Suites”

Dear TripAdvisor Guest,

Thank you for your positive review posted on TripAdvisor!

Sean and Sylvia will be acknowledged for their outstanding customer service!

Thank you for being a long-term guest! We look forward to welcoming you back on your future travels to Arizona!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
1 review
5 of 5 stars Reviewed March 1, 2013

We hosted a Valentine's Day dinner in the Dobson room on February 15, 2013. Mary Bragg, Chelsea Seidell and Renee Dominguez were amazing! They provided suggestions that helped make our event memorable for all our guest. The hotel's location was convenient for our guest. The Dobson room was accessible to the kitchen which made it easy to set up our meal. I plan to host my family reunion at this location later this year!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, March 6, 2013
“Outstanding Event”

Dear TripAdvisor Guest,

We appreciate your positive review of our Chandler location!

Mary, Chelsea and Renee will be recognized for their outstanding service! We are pleased to know the location of our property was convenient for your guests. We are also happy to know that our event space accommodated your needs.

Thank you for choosing to stay with us! We look forward to welcoming you back later this year for your family reunion!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gdansk, Poland
Top Contributor
87 reviews 87 reviews
22 hotel reviews
Reviews in 45 cities Reviews in 45 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 16, 2013

This hotel sure need updates… but for the price range it’s not really that bad. You won’t see scratched, damaged nor dirty walls…just old stuff. I am a lite sleeper so this is a big deal for me and the mattress was fine. Floors are very thin since you can hear the people walking around on your top floor (although not the people next door) but that really didn’t bother me that much. Staff is really nice and friendly; you can tell that they are focused on providing good service.

Would sleep there again.

Location is very good, right in front of the Fashion Center Mall.

Breakfast is the same every day but is good (eggs, sausage, bacon & breads).

Room Tip: I would recommend selecting a floor in the third level so you won’t have to hear people walking on y...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Hyatt Place Phoenix Chandler-Fashion Center, responded to this review, February 20, 2013
Dear TripAdvisor Guest,

Thank you for your positive comment regarding the friendly service you received from our team members!

We are pleased to know you enjoyed the comfort of our mattress, our breakfast buffet and the location of our property. We appreciate your comments regarding our décor. We disagree with your perception, as we have not seen this type of feedback from other guests.

Thank you for choosing to stay with us! We look forward to welcoming you back on your future travels!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Phoenix Chandler-Fashion Center

Address: 3535 W Chandler Blvd., Chandler, AZ 85226-5018 (Formerly Windmill Suites at Chandler Fashion Center)
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Chandler
#5 Family Hotel in Chandler
#5 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hyatt Place Phoenix Chandler-Fashion Center 2*
Official Description (provided by the hotel):
Hyatt Place Phoenix/Chandler-Fashion Center is located in the heart of Chandler's high-tech district on West Chandler Boulevard, located right next to the Chandler Fashion Center. The hotel features 129 suite guestrooms for a more comfortable and spacious stay. The extra space is perfect for family weekend get always or extended business trips! ... more   less 
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Also Known As:
Windmill Suites At Chandler Fashion Hotel Chandler
Windmill Hotel Chandler
Windmill Inn Chandler Arizona
Windmill Chandler
Windmill Suites Of Chndler Fash Ctr

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