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“bring your computer/forget your suit” 3 of 5 stars
Review of Super 8 Chandler Phoenix

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Super 8 Chandler Phoenix
2.0 of 5 Motel   |   7171 West Chandler Boulevard, Chandler, AZ 85226   |  
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Ranked #24 of 28 Hotels in Chandler
Rio Rancho
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“bring your computer/forget your suit”
3 of 5 stars Reviewed April 7, 2013

We always enjoy staying here, but may have stayed elsewhere had we known that the pool would be so cold and there would be no computers to view our email as they had in the lobby in the past. We did find a library to check email, but checked the pool daily and was always too cold whether night or day. It is a nice pool, but difficult to even get in the gate if you are short. You have to be tall to reach the inside latch. We had to ask for help each time to go in and feel the water! But the people are vey nice and you do get free coffee and breakfast items daily.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik L, Manager at Super 8 Chandler Phoenix, responded to this review, April 15, 2013
Thank you for providing feedback that we will take in and continue to improve in all aspects. We are currently in the process of updating our business center and we do apologize for any inconvenience that we provided you. Once our business center has been upgraded and in place, then our guests will be able to access the internet and use it for personal use. In addition, our pool is not a heated pool and it does not warm up during certain periods of the year, however it is cleaned on a daily basis, our many of our guests use it consistently during the warmer seasons in Arizona. As management, we will continually look for ways to improve in all guests experiences and we thank you for providing great feedback. We will continue to work hard and make sure that our guests enjoy a wonderful stay. Thank you for providing a wonderful comment about our staff and they really try to help accommodate in every way possible. Please provide us with another opportunity to give you a wonderful experience.

Sincerely,
Management
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224 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 3, 2013

The inept human being who says her name is Janice at the front desk is unbelievably rude. While trying to check in for my stay I arrive to a front desk that is empty, after about 30 mins this lowlife appeared and treated me like I was a bother not once apologizing for being absent from the desk and continued with her rude behavior. I was given a room key for an upstairs room when I had reserved a room downstairs due to health issues and was told "well did you request it" yes, I told her, her response was "well you didn't and that's all that's available. After checking out the room I decided to ask for a refund no way in hell would I stay there, besides I wasn't going to be treated so rude and let her have the last laugh. The whole place smells horrible and is filthy I agree with the other comment that the health board needs to be contacted. I think I'll contact them next.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik L, Manager at Super 8 Chandler Phoenix, responded to this review, April 15, 2013
Our staff apologizes for any inconvenience that we may have caused you. As an entire team, we understand that our goal is to provide a terrific and memorable experience for our guests and each department understands that completely. From our front desk, housekeeping, and maintenance department, we continually practice the goals of memorable customer service, clean rooms, and a wonderful experience overall. We strive to continue and improve in all aspects and we once again apologize for the experience that you encountered.

Sincerely,

Management
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Escondido
2 reviews
1 of 5 stars Reviewed April 1, 2013

The overall stay was horrible - the customer service of the front desk over the phone should have been much better! They put me on 'hold' and I got to listen to other complaints or they told me to call back. They couldn't figure out what rooms we were supposed to have and then they were rude to a family that was trying to check in under my reservation. The rooms and halls all smelled horribly like smoke and musty smell. The sheets were stained and the towels were so rough that families went out and bought their own for the stay. There was mold in the bathroom and quite often I wondered if our room had been checked by housekeeping. I could not in any sense recommend this hotel and was very embarrassed about booking it for our school trip and being the one responsible for the booking. I have stayed at Super 8's before and was not worried until I saw new reviews a few days before our trip. We would have moved to another hotel if there had been any vacancies nearby.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik L, Manager at Super 8 Chandler Phoenix, responded to this review, April 15, 2013
Thank you for taking the time to provide feedback in which the hotel can improve the guest's experience. Our staff members are trained to provide terrific customer experience and I do apologize for any inconvenience that may have occurred. Our entire staff strives to help the guests in all aspects and we only hope that we can provide a memorable experience. Our housekeeping and maintenance department work hard to provide a great and clean room for all of our guests and any problems are immediately communicated to management to address any significant issues. Our rooms are shampooed and deep cleaned on a monthly basis to prevent any smoke or bad smell in each room. This is an issue which we take seriously and always address any issues that arise. We would like another opportunity to provide a wonderful experience. We hope to see you again shortly.

Sincerely,
Management
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San Diego, California
1 review
1 of 5 stars Reviewed March 26, 2013

I recently stayed at this Super 8 as we needed to be in town with 12 teenagers for a sport competition. Upon our arrival the kids were very disturbed that the lobby smelt very strongly of smoke and they were fearful of second hand smoke. We were unable to book at another place due to the availability issues. The rugs in the rooms were dirty, the towels were brown around the edges and the bathroom was so bad I had to light a candle vs. putting on the lights as there was crud on the floors, around the toilets and shower. This place is so run down and dirty I will be reporting it to the Phoenix/Chandler Health Dept as it really is not a suitable place to stay for anyone....no matter what the price, even if it were free. I am also elevating this issue to the Sr. VP of Franchise as they need to know about the conditions as one of their motels.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik L, Manager at Super 8 Chandler Phoenix, responded to this review, April 15, 2013
Thank you for taking the time to provide feedback to your stay with us. Unfortunately, we did not meet your expectations in regards to your experience at the hotel. We would like to apologize for any in convenience and our staff will continue to work hard to make all of our guests feel comfortable and enjoy their stay with us. Our housekeeping department work hard to provide a clean and vibrant room for all of our guests. They continually vacuum, clean, and shampoo the rugs and floors for all of our guests. As a staff, we will continue to take every measure to improve and we hope that you give us another chance to provide a terrific experience for you.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scappoose
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2013

we only stayed one night but room was very nice and clean. They turned the ac on before we arrived so room was cool when we got there. Pool was nice. Good breakfast , fruit selection was a little weak.

Room Tip: we had a room looking over pool
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik L, Manager at Super 8 Chandler Phoenix, responded to this review, April 15, 2013
Thank you for taking the time to provide wonderful feedback in regards to your experience at our hotel. Your comments let us know that our hard work is headed in the right direction and we hope that we can continue to improve in all aspects. Our staff strives to provide the best experience possible and we are diligent in providing the most memorable experience. Our entire staff understands that our guests want to feel comfortable and relaxed when they come to the rooms and we provide a wonderful environment for our guests to enter a clean and comfortable room. Breakfast is most certainly the most important meal of the day and we understand that the selections we provide help provide a boost to jump start the day for our guests. We hope to see you very soon and thank you once again for your wonderful comments.

Sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Chandler Phoenix

Address: 7171 West Chandler Boulevard, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 28 Hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chandler Phoenix 2*
Number of rooms: 73
Official Description (provided by the hotel):
Our Super 8 Chandler Phoenix hotel offers comfortable accommodations at discount rates in the Arizona-Sonora Desert. Located off Interstate 10, our Chandler, AZ, hotel near Gila Indian Reservation is still within an easy drive to Phoenix-area attractions. Our hotel features guest laundry facilities, blackout drapes and free Wi-Fi Internet access, allowing you to keep in touch with family and friends. King rooms are equipped with a recliner, microwave and refrigerator, and we also offer non-smoking and handicapped-accessible rooms. Kids 17 and under stay free with an adult at our pet-friendly Chandler, AZ, hotel. Wake up to the western sun in time for free SuperStart continental breakfast and a swim in our outdoor pool.LOCAL ATTRACTIONSIf you love sports, catch Cactus League spring training or see the Arizona Diamondbacks hit one out of Chase Bank Park. Arizona State University offers football, baseball, basketball and more. If you brought your clubs, book a tee time at nearby Ahwatukee Country Club or play on a world-class course in Tempe, Mesa or Scottsdale. If shopping is your sport of choice, Arizona Mills Mall, Chandler Fashion Center, Casa Paloma and Chandler Pavilions are all just minutes away. Sightseeing at South Mountain Park is a 20-minute drive from our hotel.DINING OPTIONS Order pub grub with a pint at Hob Nob Sports Bar & Grill, across the street from our Chandler, AZ, hotel, or try authentic Mexican food at popular El Ranchero down the street. If you are not on a diet, Heart Attack Grill about a mile away serves up milkshakes, fries and burgers with up to four patties. Additionally, Phoenix offers dozens of casual and family-friendly restaurants.BUSINESS AND EVENT FACILITIESOur hotel in Chandler, Arizona, offers copy and fax services.HOTEL INFORMATIONPlease note that our hotel requires a refundable $100 deposit for incidental charges. ... more   less 
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Also Known As:
Super 8 Motel - Chandler / Phoenix Hotel Chandler
Chandler Super 8
Chandler Super Eight
Super 8 Chandler
Super Eight Chandler

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