Our personal stay of four days at this hotel was unlike any other hotel stay in over 40 years of traveling. From the inattentive front desk personnel, to the extremely poor service in the restaurant ... but nothing beats the dust and dirt we lived in just recently. We complained to the front desk but they just plain ignored us. So we wrote to Holiday Inn's Corporate Office and received a standard (of no value) formal reply and suggesting to visit the hotel in the future.
To be very specific, there was a line of dust all around the perimeter of the room. Yes, the room had a king sized bed plus a dirty looking sofa and chair. And yes, the room had two TVs, but why? We had booked a handicapped room two months before and the only handicapped apparatus in the room was a metal bar to help my wife and I over the ledge of the bathtub. And then there was a metal rimmed, glass table in front of the sofa. It was too big for the room and it wasn't easy to maneuver around with a walker. We are seniors and maybe the younger travelers would like this dump, but we sure didn't.
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn at Ocotillo Hotel. This beautiful full service hotel is conveniently located just minutes from Downtown Phoenix, Sky Harbor International Airport, Chandler Fashion Center Mall, Golf, Casinos, Snedigar Sports Complex, Firebird International Raceway, and many other Arizona attractions. If you are traveling on business, the Holiday Inn at Ocotillo Hotel is located conveniently to Motorola, Microchip Technology, Amkor Technology, Orbital Sciences, Wells Fargo, John Deere, and several Government agencies. The lovely Holiday Inn at Ocotillo Hotel features a full-service restaurant and bar, plentiful meeting space for corporate or private gatherings, and deluxe guest accommodations. We invite you to stay with us and experience the kind of customer service that makes you want to come back soon and stay longer. Welcome to the Holiday Inn at Ocotillo Hotel. ... more less
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- Also Known As:
- Holiday Inn Chandler Hotel Chandler
- Chandler Holiday Inn