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“Room with a View” 4 of 5 stars
Review of Holiday Inn Chandler

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Holiday Inn Chandler
3.0 of 5 Hotel   |   1200 West Ocotillo Road, Chandler, AZ 85248   |  
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Ranked #13 of 26 hotels in Chandler
Greenbelt, Maryland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Room with a View”
4 of 5 stars Reviewed May 20, 2013

Our room was LARGE and overlooked the pool with a nice view of the golf course in the background. Very nice and relaxing. Usually had the pool and spa to ourselves :) My only complaints would be the bed was too hard for me (a personal preference - he loved it!) and I didn't care for the lame half-size pillows that some hotels appear to be switching too...including this one. Too hard...bring back the full-size pillows! Oh...and get a new interior decorator...the colors/fabrics/wallpaper used in our room was major dull/drab and not very happy/inviting at all.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you for taking the time to share your experience while staying with us. It sounds like you enjoyed the wonderful view our hotel offers, but also had some great feedback for items in the room. Thank you for being a "fresh pair of eyes" for us. We really appreciate your comments.

Sincerely,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

64 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Bradley, Illinois
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 20, 2013

This is a new hotel with large suite-like rooms and pleasant surroundings. It is right night door to the Ocotillo Golf Resort.
Very nice hotel and excellent staff... bar & restaurant, front desk, pool area has plenty of room and the grounds are well maintained.
I spend a good deal of my working life checking in and out of hotels...this ones a keeper

Room Tip: 2nd. floor room #231...overlooks the pool
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed your stay and we look forward to your return.

Ward Regards,

Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, Montana, USA
1 review
5 of 5 stars Reviewed December 18, 2012

Very nice hotel and excellent staff... bar, front desk, banquets and sales. Hard to find at first with the road construction out front... but you can't blame the hotel for the cities improvement plan! Great hotel and would even stay again with the constuction out front."without a doubt"

Room Tip: Request an upper floor pool side or golf course side "great view"
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you so much for taking the time to write a review for us! We appreciate all your kind words and feedback.

We are so happy that you enjoyed your stay in the hotel and you got to enjoy the wonderful views this hotel has to offer. We look forward to seeing you again!

Warm Regards,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2012

This is a new hotel with large suite-like rooms and pleasant surroundings. It is right night door to the Ocotillo Golf Resort with expansive greens and dining facilities.
The hotel itself has a bar and restaurant and there is a great restaurant next door - Divine - too.
The spa was not heated when we were there but the pool was delightful.
Warm cookies at night and cheery staff.
Nearby are tech firms like Intel and Orbital Science but hotel is set in residential area so quiet.
Beware of overhead air vents in hallways - can be heard in room if light sleeper.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you for taking the time to write a review and sharing with us your experience. It sounds like your stay was a little less than perfect and we greatly appreciate the feedback. I will be sure to share your comments with the staff, so that we may review our best practices.

Thank you again!
Sincerely,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 29, 2012

Stayed here to attend a series of meetings. Rooms are nice, comfortable. Hotel appears relattively new and well kept. But the details...

on the 2nd day, my key didn't work. When I went to the desk, they had me in another room on another floor. Had to go back twice to make sure everything was fixed

business center? one printer out of ink, and the other jammed. no fix available

Breakfast at 6... yes... as long as you don't expect all the food to be available

So a nice property... but the service is lacking

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
We are very sorry to hear that you weren't fully pleased during your stay with us and that you encountered a few issues. We will use your feedback to review our best practices on being an award winning hotel.

Warm Regards,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2012 via mobile

The hotel staff was very nice and accommodating due to our late check in. The cleanliness of the hotel was good. The only problem we had was the jaccuzzi was cold but it was the end of summer so maybe it wasn't on. There is a small gym for hotel guest or a cross the parking lot there is an Anytime Gym which costed $25 to use it for a week. Great deal for a week of 24 hours access to a gym without a membership. The buffet and breakfast menu was reasonable considering hotel food cost the buffet was $10. My overall experience was nice and I would stay there again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you so much for taking the time to write a review. We are very happy you enjoyed your stay and we appreciate the feedback.

Warm Regards,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AZ
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2012

This is not the first time i visit this hotel - nothing changed...
it is still great hotel, clean, good breakfast and kind stuff.
check in - is very quick, good verity of breakfast buffet.
Highly recommended - if you need to be at the chandler area.

Room Tip: nothing special.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy M, General Manager at Holiday Inn Chandler, responded to this review, July 24, 2013
Thank you for your great review! We are happy to see that you enjoyed your stay with us and we hope to see you again soon.

Warm Regards,
Tracy Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Chandler

Also Known As:
Holiday Inn Chandler Hotel Chandler
Holiday Inn Chandler Hotel
Chandler Holiday Inn
Address: 1200 West Ocotillo Road, Chandler, AZ 85248
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chandler 3*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn at Ocotillo Hotel. This beautiful full service hotel is conveniently located just minutes from Downtown Phoenix, Sky Harbor International Airport, Chandler Fashion Center Mall, Golf, Casinos, Snedigar Sports Complex, Firebird International Raceway, and many other Arizona attractions. If you are traveling on business, the Holiday Inn at Ocotillo Hotel is located conveniently to Motorola, Microchip Technology, Amkor Technology, Orbital Sciences, Wells Fargo, John Deere, and several Government agencies. The lovely Holiday Inn at Ocotillo Hotel features a full-service restaurant and bar, plentiful meeting space for corporate or private gatherings, and deluxe guest accommodations. We invite you to stay with us and experience the kind of customer service that makes you want to come back soon and stay longer. Welcome to the Holiday Inn at Ocotillo Hotel. ... more   less 
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