A good trip is about the total experience. A nice meal or a nice hotel can be ruined by sub standard service. There are lots of nice resorts in this area and the Sheraton Wild Horse Pass is certainly nice. But what made the experience special for me was the staff. Every single person that I met was friendly, well-trained, helpful and unpretentious.
I was here with my wife at a convention. On our first night there was a cocktail reception and dinner out on the main lawn. The dinner was a buffet with food stations set up around the lawn area. After searching the food options in the food stations that were set up, we were disappointed that no green salad had been ordered by our group. The server who attended our table was able to get my wife a much appreciated green salad to eat with dinner. Later in the evening, my wife’s necklace came undone and three small charms fell from it. As we searched in the grass in the dark, one of the staff saw us, got us a flashlight and quickly found the last charm. Two days later my wife went to the Starbucks coffee stand at the hotel to get an iced tea and found that all of the options were prepackaged and heavily sweetened. She just wanted a plain old iced tea with a wedge of lemon. A member of the staff cheerfully went to the restaurant that was around the corner and came back with an iced tea for her.
Good service is defined in many ways but consistency is paramount. These people have it nailed!
- Official Description (provided by the hotel):
- The Sheraton Wild Horse Pass Resort & Spa is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa