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“Hotel ok. Restaurant service poor.” 3 of 5 stars
Review of Sheraton Wild Horse Pass Resort & Spa

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Sheraton Wild Horse Pass Resort & Spa
4.0 of 5 Resort   |   5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226   |  
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Ranked #7 of 28 Hotels in Chandler
Mesa, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Hotel ok. Restaurant service poor.”
3 of 5 stars Reviewed January 2, 2014 via mobile

Stayed at the hotel New Year's Eve for one night with family. 2 rooms booked and overall enjoyed the rooms which were spacious with comfortable beds. My biggest complaint was our celebratory dinner at Ko'sins for the New Year. The service was slow, food was cold when arrived late. Not worth the price due to poor service as there are better options in the vicinity.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 10, 2014
Dear Guest,

It was a pleasure to speak with you and be able to address all of your concerns. I am glad you understand how much we truly care about each and every guest. We will look forward to seeing you in the near future and ensuring your memories of our resort are in line with our passion for food and service.

Sincerely,
Director of Restaurants and Bars
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,065 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 2, 2014

This hotel is the very best of the best of any family friendly resort. The people whom work there, are very freindly and fun, and sincerely welcome you! Our interaction with GG and Nate, as well as Linda and Billy, were the best. Isaiah, the bellman.. remembered my name every time I walked in or out of the hotel. This property is perfectly set for families who like to golf, or relax by the pool or even shop at the local outlet mall. Shuttle is readily provided for guests to get to the golf course and the outlet mall as well as the local casino. GG the consierge is the very best!.. She connected our son and I on a Grand Canyon Tour with a helicopter ride, as well provided us with restaurant ideas with menus. We also needed to get to the local hospital for an family emergency.. and we were given immediate directions, as well the offer of a ride. We could not have been treated any better... We truly felt like family. I am a platinum member and travel 50+ nights a year, and this is indeed one of the very best properties in North America. If there is anything negative about the hotel, it would be that the layout makes for rooms to seem to be far away from the main entrance, however the distance and the size of the rooms, enables the rooms to be very quiet. The halls are very well maintained and are kept clean! This property is truly the best of the best, and is worth every dime... including the resort fee!.... Don't miss out!

Room Tip: Ask to be close to be closer to an elevator, this will enable less walking in the hallways.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 10, 2014
Dear Guest,

It is an absolute joy to receive such wonderful feedback from an experienced traveler and a valued Starwood Platinum Member. At the Sheraton Wild Horse Pass Resort and Spa we strive to deliver the best, and most personalized service to every guest. And to know we have succeeded in this area during your stay gives us satisfaction knowing you were pleased with your visit to our resort. Your kind words in regards to our staff are very much appreciated, and they have been commended on your behalf. The resort grounds are widespread to provide the most tranquil and private environment for our all of our guests. It saddens us to hear you had a family emergency during your visit and we hope all is well for your family. Thank you again for your kindness and we hope you are able to come back to the valley and stay with us in the future.

Sincerely,
Director of Front Office
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Lake Forest, Illinois
Top Contributor
91 reviews 91 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 30, 2013

Great place to stay. Staff was very friendly. Grounds were gorgeous. Kids loved swimming in the pool and enjoyed the water slides. Only complaint was the layout. Signs were confusing at first on how to get to elevators, from one building to next, etc. Decor was beautiful and Southwestern. Beds were very comfortable. The spa workout area was very nice. Would definitely recommend.

Room Tip: Stay on a higher floor with a view of the golf course
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 6, 2014
Dear Guest,

Thank you for taking the time to share your feedback with us. We are more than happy to hear you enjoyed the many amenities at our resort. We take pride in the storied history of the Gila River Indian Community and are happy to learn that you enjoyed the immersion into their culture through the details and décor of our resort. We hope to host you again in the near future.

Sincerely,
PR Director
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Great Meadows, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2013

I was pleased from the moment I worked with the reservation coordinator til I left the following day. I was traveling from NJ for my sister's birthday in Chandler, AZ. We wanted a girl's night out. The reservation coordinator, worked hard to find me the best rate and she made a note in the reservation re: birthday celebration. We were very pleased with the beauty of the facility and the friendliness of the staff. While checking in the woman at the desk acknowledged my sister's birthday and the concierge took care of our reservations for a very enjoyable sunset horseback ride. To top if off room service delivered a cake and champagne wishing my sister a happy birthday. We had a wonderful experience and want to thank all at the Sheraton Wild Horse Pass Resort for making our stay very personal and special.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 6, 2014
Dear Guest,

Thank you for taking the time to let us know how your most recent stay went, we truly value your feedback. We take a great deal of pride in the service of our staff, It is an extreme honor to hear that our staff connected with you in a genuine way. We are glad you chose our property to celebrate your special day. We look forward to your future stay with us.

Sincerely,
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 17, 2013

After a recent holiday trip we spent a couple of days at the Sheraton Wild Horse Pass Resort on the way back to California. Our executive suite on the first level was huge with a comfortable living and dining area, huge bathroom, dressing area and two patios. The TVs, furniture and finishes are updated and comfortable. My only knock on the room is that it is a bit dim -- there are plenty of lamps but they need some higher wattage bulbs for middle age eyes, The grounds are quite beautiful for being so close to the freeway and the resort is pet friendly, with grassy areas interspersed with desert vegetation. The resort is very well maintained. The kids loved the very long and very fast water slide. The pool area is quite large with nice views. Service was very friendly and good: Room service food was excellent and the Sunday brunch was delicious and very reasonable. This is a low key but lovely resort that offers very good value. Freeway adjacent so easy access to Phoenix/Tempe/Scottsdale.

Room Tip: Rooms on the west (pool) side have better views and easier access. Rooms facing east (lobby) side ma...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 2, 2014
Dear Guest,

Thank you so much for sharing thoughts from your recent stay. We are so happy to hear that you enjoyed your stay, the pools and our brunch. It is fantastic to hear that you took advantage of all our resort amenities.

We hope to host you again in the future.

Sincerely,
Resort Management
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Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 16, 2013

Just stayed at the Sheraton Wild Horse Pass. Room was a little small but not bad. Everything was clean and the bed was very comfortable. I would definitely stay there again. The grounds are very nice with that native American vibe, streams and manicured but rustic. I was on the fourth floor and the only dig about this hotel is that elevator are few and far between so you may have to utilize stairs more than you might want too.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, January 2, 2014
Dear Guest,

Thank you so much for your review after your recent stay. It sounds like you enjoyed the resort, ambiance and comfort of your guestroom. We are so glad to hear that it was a nice stay.

We hope to host you again in the future.

Best,
Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 15, 2013

I stayed here during November 2013 for a conference. The hotel was ideal in many ways, with well-appointed rooms, good service, and excellent restaurant and lots of little corners to have private chats as well as some good sized ballrooms for the main sessions.

The inside of the hotel was complemented with an excellent 2.5 mile trail through the desert, with instructive signs indicating which critters to avoid and what the different plants were.

The hotel restaurant is very highly rated but we were unable to obtain a reservation, so went to a nearby place called Cork, in Chandler.

The main downside to this hotel is that it is fairly isolated from Chandler and Phoenix unless you have a car. Calling a taxi often resulted in a 30 minute wait, while the vehicle travelled from quite some distance away to collect the passengers.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review, December 20, 2013
Dear Guest,

Thank you for your recent stay and review. It is wonderful to hear that you enjoyed our rooms and our service. It sounds like you made the most of our amentities and really enjoyed our outdoor Interpretive Trail. We are sorry that you experienced a delay in the taxi arrival. We hope to host you again.

Thank you again for taking time to share details about your recent visit.

Sincerely,
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Wild Horse Pass Resort & Spa

Address: 5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Wild Horse Pass Resort & Spa 4*
Number of rooms: 500
Official Description (provided by the hotel):
The Sheraton Wild Horse Pass Resort & Spa is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa

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