I was pleased from the moment I worked with the reservation coordinator til I left the following day. I was traveling from NJ for my sister's birthday in Chandler, AZ. We wanted a girl's night out. The reservation coordinator, worked hard to find me the best rate and she made a note in the reservation re: birthday celebration. We were very pleased with the beauty of the facility and the friendliness of the staff. While checking in the woman at the desk acknowledged my sister's birthday and the concierge took care of our reservations for a very enjoyable sunset horseback ride. To top if off room service delivered a cake and champagne wishing my sister a happy birthday. We had a wonderful experience and want to thank all at the Sheraton Wild Horse Pass Resort for making our stay very personal and special.