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“Room Quality” 3 of 5 stars
Review of Homewood Suites by Hilton Phoenix Chandler

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Homewood Suites by Hilton Phoenix Chandler
3.0 of 5 Hotel   |   7373 West Detroit Street, Chandler, AZ 85226   |  
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Double HHonors Points
Ranked #8 of 28 Hotels in Chandler
Certificate of Excellence 2014
Prescott Valley, United States
1 review
“Room Quality”
3 of 5 stars Reviewed May 30, 2014

Very disappointed in this hotel as I have stayed in Homewood Suites prior and was very satisfied. If you don't mind sleeping with the airconditioner blowing directly toward your bed and sounding like a jet taking off each time it kicked on, you should be okay!! The food was good in the am.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 31, 2014
Thank you so much for taking the time to profide us valuable feedback. We will use your comments to better train our staff and make any corrections to provide a more enjoyable stay.
I apologize that we were not able to fix or correct the problems you encountered. We should have adjusted the vents on the AC so they did not blow directly on youi. We could have moved you to another room. If we did not do those things I again apologoze.
Thanks again for your valubale time and safe travels!
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167 reviews from our community

Traveler rating
    94
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    12
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stay and enjoy the excellent service, fully equipped business center, sumptuous morning breakfast and evening complimentary beer & wine with snack. Heck even after a great dinner out elsewhere they have assume chocolate chip cookies for that final midnight snack.

Room Tip: First floor rooms easier to access since elevators are fairly busy
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 31, 2014
Thank you so much for staying with us and for taking the time to visit TripAdvisor to let other know about your stay. I am very happy to see you enjoyed your stay. I will be sure to share your scores and comments with our staff.
I hope this means we will see you again on your next trip to the Phoenix/Chandler area. Thanks again for your time and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 18, 2014

Not too familiar with Phoenix Metro area, but this hotel in Chandler put me right smack in the middle of everything I needed or wanted to do. Rooms were clean, staff was nice, and breakfast was delicious. Best of all, the price was right.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 21, 2014
WOW! Thank you so much. What a wonderful review and a great way to describe our hotel. We are very proud of our friendly staff and great location.
I will be sure to share your review with my staff. What a great way to boost morale!
Thanks again for your time and can't wait to welcome you HOME again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Park, Texas
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 13, 2014

We really enjoyed our visit to this hotel. Pretty brand new at the time and the Manager and staff did an outstanding job making sure all of our needs were exceeded. I think Hilton has hit a home run with these properties as long as they stay affordable. I have noticed they are becoming very expensive.

Room Tip: All Rooms are about the same. Very nice.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 14, 2014
Thank you so much for staying with us and for taking the time to visit TripAdvisor to let others know about your experience. We will sure to share your comments and scores with our staff. Feedback here not only allows to improve but also boost morale.
I hope you will consider us again on your next visit to the Phoenix/Chandler area.
Thanks again for your time and patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hawthorne, United States
1 review
5 of 5 stars Reviewed May 7, 2014

Accommodations were great. Staff very friendly and helpful. Wonderful family reunion weekend and wedding! Highly recommend! Great time all around. Only issue was that the sheets did not fit the king size bed very well. Hotel needs to get better fitting sheets to accommodate the size of the corners of the mattress! But otherwise we had a great time.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, General Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, May 8, 2014
Thank you for staying with us. We know you have many choices when traveling and we were delighted you chose us. A special thank you for taking the time to let others know about your stay with us. I have already shared it with my staff. I great way to boost their morale!
We look forward to welcoming you back to the Homewood Suites on your next visit to the Phoenix/Chandler area.
Thanks again for your time and as always - safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dewey, United States
1 review
4 of 5 stars Reviewed April 28, 2014

The hotel provides a hot breakfast and evening meal with a reception. Good variety of food at breakfast, although the hot food was a bit basic, and there weren't any sweet rolls or doughnuts (only muffins). The hotel staff was very friendly and efficient, and check-in was very fast.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 30, 2014
Thank you so much for staying with us and for taking the time to visit here to let others know about your stay. It would be my pleasure to share your responses and scores with my staff. I hope we can make improvements in our breakfast area to garner even higher scores.
We know that you have many choices and we were so glad you chose us. I hope we will see you again soon on your next visit to the Phoenix/Chandler area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2014

Our plumbing leaked and we had the water turned off in our house for a few days during the trouble shooting and repair. Our homeowners insurance covered this stay. The location was excellent with lots of shopping and restaurants nearby. The room was clean, the bed was comfortable. The full breakfast was pretty good - more than adequate. It had pre-made omelets, potatoes, cereals, fresh fruit, juices, toast and muffins, coffee and hot water for tea/ hot chocolate. I think it had waffles and oatmeal too, but I don't remember for sure.They also had cottage cheese and hard boiled eggs. We had a one bedroom suite with a full kitchen which we didn't actually use since we spent very little time at the hotel. We needed a place to shower and it was nice also having the breakfast. They also provide dinner and happy hour, but we missed it, so can't comment. The refrigerator in our room was full size and pretty loud, but otherwise, all was well. The fitness room is pretty basic with an exercise ball and some throw down balls, exercise matts, a stair stepper of some sort and a tread mill. It also had a pool and spa which we didn't have a chance to use.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorri C, Manager at Homewood Suites by Hilton Phoenix Chandler, responded to this review, April 22, 2014
Thank you so much for staying with us and for taking the time to give us this valuable feedback. We understand that you many options in the Chandler area and we were happy you chose us.
We have already shared your comments with our staff and will use them to make us better.
We do work hard to make corrections not only in service but maintanance issues as well. I hope you will consider us again on your next visit.
Thanks again for your time and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix Chandler

Address: 7373 West Detroit Street, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Chandler
#7 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Chandler 3*
Number of rooms: 83
Official Description (provided by the hotel):
Discover a home away from home at Homewood Suites by Hilton® Phoenix/Chandler hotel. Stay a while in a spacious suite and enjoy the freedom to continue your daily routines with a large, separate living area, fully equipped kitchen and two flat screen TVs. Start your day with a boost and savor a complimentary full hot breakfast or enjoy complimentary evening dinner and drinks*, Monday through Thursday. Keep active in this Chandler hotel’s fitness center, pool and basketball court situated just steps from the hotel. Enjoy a carefree stay with pet friendly accommodations and an onsite convenience store. Stay connected with complimentary high-speed internet access available throughout the hotel and stay in touch with work or home in the business center. Host a meeting for up to 12 people in the professional boardroom and relax while our dedicated events team takes care of the details. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix Chandler Hotel Chandler
Hilton Chandler
Homewood Chandler
Homewood Suites Chandler
Homewood Suites Phoenix Chandler
Chandler Homewood Suites
Chandler Hilton

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