I spend between 30 and 45 nights a year at hotels around the world and have become accustomed to erratic service. It is unusual to experience consistently excellent service from everyone at a property. We enjoyed a 3 night stay and the service was among the best I have ever received at any hotel. We were with a group of 7 families traveling for a gymnastics competition. Sammy checked us in and was friendly and cheerful - extremely patient with our many questions. Housekeeping was excellent, when we needed extra shampoo/towels - they were brought right up. Rooms were cleaned very well (dishwashers were run, sinks cleaned, etc.) daily. We needed extra ice for a rolled ankle - no problem. Breakfast was not fancy but varied daily with fresh fruit, various proteins and options for vegetarians.
The most remarkable service occurred after we checked out. I left a Burberry coat in our room. Michelle called and left me a message, then followed up with another call. The few times I have forgotten items at hotels - I have called the hotel and the items have never been located.
This kind of service is normally experienced at a Mandarin Oriental or Four Seasons. Very well done!
- Official Description (provided by the hotel):
- Discover a home away from home at Homewood Suites by Hilton® Phoenix/Chandler hotel. Stay a while in a spacious suite and enjoy the freedom to continue your daily routines with a large, separate living area, fully equipped kitchen and two flat screen TVs. Start your day with a boost and savor a complimentary full hot breakfast or enjoy complimentary evening dinner and drinks*, Monday through Thursday. Keep active in this Chandler hotel’s fitness center, pool and basketball court situated just steps from the hotel. Enjoy a carefree stay with pet friendly accommodations and an onsite convenience store. Stay connected with complimentary high-speed internet access available throughout the hotel and stay in touch with work or home in the business center. Host a meeting for up to 12 people in the professional boardroom and relax while our dedicated events team takes care of the details. ... more less
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- Also Known As:
- Homewood Suites By Hilton Phoenix Chandler Hotel Chandler
- Hilton Chandler
- Homewood Chandler
- Homewood Suites Chandler
- Homewood Suites Phoenix Chandler
- Chandler Hilton
- Chandler Homewood Suites