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“Awful experience” 1 of 5 stars
Review of Homewood Suites by Hilton Phoenix Chandler

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Homewood Suites by Hilton Phoenix Chandler
3.0 of 5 Hotel   |   7373 West Detroit Street, Chandler, AZ 85226   |  
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Double HHonors Points
Ranked #8 of 28 Hotels in Chandler
Certificate of Excellence
2 reviews
“Awful experience”
1 of 5 stars Reviewed March 9, 2013 via mobile

After being rained out of our campsite on Friday, we hastily booked here because of good reviews. We did not see the listing state it was for a smoking room and were disappointed when we realized the booking was for a smoking room. My husband has severe asthma so this room was not an option. The flighty front desk clerk, Kathy, spoke tangentially about needing a refund through Expedia since this was how the booking was made. When asked if I could upgrade the room, I was told there were no non-smoking rooms available. Kathy kept talking so much I have to cut here off several times because I felt like I wasn't being heard- very poor customer service. She spoke of Expedia overbooking the hotel and how I should feel LUCKY because others may not even get the room they booked. I left and booked another hotel (Windmill Inn at Chandler Fashion Center- I highly recommend them). I then called Expedia and was informed that per the hotel's cancellation policy, my reservation could be cancelled but no refunded. Expedia states they would need confirmation from the hotel to over ride this policy. Expedia tried to call multiple times and told me they could not reach the hotel. I drove back to the hotel and handed my cellphone to Kathy. Instead of resolving my issue or acknowledging my plight- she spent 10 minutes on the phone complaining about Expedia overbooking the hotel. The Expedia rep started to haggle over the phone and Kathy then offered to upgrade us to a King smoking room. Uh- what about the fact we can't stay in a smoking room do you not get?! Expedia them stated the matter would be brought to his manager's attention to speak with the manager at the hotel. As of this writing, I have not heard back yet (next day). I admit fault in the booking but experienced very poor customer service from someone who not once wanted to pause or acknowledge the customer!

Stayed March 2013
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170 reviews from our community

Traveler rating
    95
    42
    17
    12
    4
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56
25
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed February 18, 2013

This was my second time to stay for an extended amount of time. The rate includes free breakfast and supper. Also a great happy hour. I would recommend this hotel over others in the area because the rooms feel like a apartment and not like a hotel. The staff was very helpful when needed.

Room Tip: Away from elevator
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Top Contributor
123 reviews 123 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 11, 2013

I got in pretty late and was welcomed by Jackie. I caught her on the phone but she was quite helpful. It was a long trip so I asked about the food options. Dinner wasn't gonna work at the hotel, so I took the short walk over to Denny's and got some pretty good food. After that quick trip I spent a few minutes checking out the room. I happened to get far more space than I could possibly enjoy. It was a king and two queen room with two bathrooms. There were a few stains on the sofa and a hole in the comforter.

The rest of the place was pretty good. Clean sheets and bathrooms. Slept quickly for the early morning start but the bed was comfortable. They had a quality iron and ironing board. Didn't get a chance to use the kitchenette but it looked clean.

Overall a decent joint. A few items that needed to be looked into (see photos). I shared these with Amber and I am very confident that these items were being addressed immediately. Great impression and experience with the staff.

I grabbed a bagel but if I had more time, I think I would have enjoyed breakfast. Caught a cab and was off to the next destination.

Room Tip: The corner rooms (closer to the stairs and elevators)
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 25, 2013

Even before I arrived at the hotel to be with my significant other for an extended stay, I was taken back by how caring the staff was for me. Then, upon arriving, it was like seeing an old friend and you picked up right where you left off, without skipping a beat. There were numerous times throughout the stay that I felt they were reading my mind, asking me to lunch or even just checking up on me. Tim (management), to Kathryn (front desk), to Ida (kitchen), I never had to worry about a thing.

As for the hotel, breakfast hit the spot, they have complimentary dinners from Monday to Thursday from local businesses w/optional alcoholic beverages (I love to eat), daily cleaning of the room, even if I was in it (the cleaning ladies would even ask if it was okay to vacuum if I was present, not to disturb me), hot tub never fails, and the workout room (maybe a flat bench for free weighs would be the only gripe, if I HAD to come up with one.) w/complimentary headphones.

Other than all that, if you love to drink water, they have a fountain, or get your own from the store and slap it in the fridge (I'm not a fan of tap water....being from the country and having a well has spoiled me.)

Thank you so much for taking me under your wing and going out of your way to make my stay amazing...and for also looking out for my precious better half.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Memphis, Tennessee
1 review
5 of 5 stars Reviewed January 22, 2013

I travel a lot for business (road warrior) and chose this hotel while taking a few days off with hubby and another couple to recoup - this was the perfect choice! located near the freeway, complimentary breakfast, snacks and adult beverages in the evening. The hotel staff is friendly, rooms are very nice & clean, Quiet enough for me to take a nap during the day, beds were actually very comfy.

Room Tip: 2-bedroom suite is excellent, each room had full bathroom and was especially roomy. Plus, had flat s...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killingworth, Connecticut
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 18, 2013

Not bad for the price. I like having a separate sitting/sleeping room. My sitting room was adjacent to the elevator and it was a bit noisy each time the elevator was used. The room was clean but the couch appeared to need cleaning. The breakfast was not as good as some other hotels provide but was sufficient enough to not have to go out for breakfast. It was nice to be able to run down and get something quick. I chose to just bring my breakfast back to my room to eat. There is a small kitchen table and chairs in the room. Bed and pillows were comfortable and I slept well. I closed the bedroom door which helped to not hear the elevator. All in all, it was a good set-up for the price.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 46 cities Reviews in 46 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 15, 2013

Over the years we have stayed at several Homewood Suites and enjoyed them immensely. The evening reception serves as a good, tasty dinner with beer and wine. The breakfast, while not made to order, is very good compared to most prepared breakfasts.

On this occasion my wife, son, grandson, and I stayed at the Phoenix/Chandler hotel 1/9/13 and were disappointed in it relative to our previous Homewood Suites stays. The hotel seemed to be a bit rundown. The evening reception food was not good (meatloaf, canned beans, mashed potatoes, gravy, and salad) and not well staffed. My grandson would eat only the potatoes without gravy. The rest of us had a hard time with the rest of the offerings. We had to ask a manager to restock the meatloaf and it took him a while to find his staff.

The breakfast again was not up to the usual Homewood Suites standards, more like a Hampton Inn. Usually there is more variety, fruit, and better quality.

Finally, the tub did not drain when taking a shower. While not totally dissatisfied with our stay, it certainly did not meet our expectations or experiences with Homewood Suites.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix Chandler

Address: 7373 West Detroit Street, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Chandler
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Chandler 3*
Number of rooms: 83
Official Description (provided by the hotel):
Discover a home away from home at Homewood Suites by Hilton® Phoenix/Chandler hotel. Stay a while in a spacious suite and enjoy the freedom to continue your daily routines with a large, separate living area, fully equipped kitchen and two flat screen TVs. Start your day with a boost and savor a complimentary full hot breakfast or enjoy complimentary evening dinner and drinks*, Monday through Thursday. Keep active in this Chandler hotel’s fitness center, pool and basketball court situated just steps from the hotel. Enjoy a carefree stay with pet friendly accommodations and an onsite convenience store. Stay connected with complimentary high-speed internet access available throughout the hotel and stay in touch with work or home in the business center. Host a meeting for up to 12 people in the professional boardroom and relax while our dedicated events team takes care of the details. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix Chandler Hotel Chandler
Hilton Chandler
Homewood Chandler
Homewood Suites Chandler
Homewood Suites Phoenix Chandler
Chandler Homewood Suites
Chandler Hilton

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