After being rained out of our campsite on Friday, we hastily booked here because of good reviews. We did not see the listing state it was for a smoking room and were disappointed when we realized the booking was for a smoking room. My husband has severe asthma so this room was not an option. The flighty front desk clerk, Kathy, spoke tangentially about needing a refund through Expedia since this was how the booking was made. When asked if I could upgrade the room, I was told there were no non-smoking rooms available. Kathy kept talking so much I have to cut here off several times because I felt like I wasn't being heard- very poor customer service. She spoke of Expedia overbooking the hotel and how I should feel LUCKY because others may not even get the room they booked. I left and booked another hotel (Windmill Inn at Chandler Fashion Center- I highly recommend them). I then called Expedia and was informed that per the hotel's cancellation policy, my reservation could be cancelled but no refunded. Expedia states they would need confirmation from the hotel to over ride this policy. Expedia tried to call multiple times and told me they could not reach the hotel. I drove back to the hotel and handed my cellphone to Kathy. Instead of resolving my issue or acknowledging my plight- she spent 10 minutes on the phone complaining about Expedia overbooking the hotel. The Expedia rep started to haggle over the phone and Kathy then offered to upgrade us to a King smoking room. Uh- what about the fact we can't stay in a smoking room do you not get?! Expedia them stated the matter would be brought to his manager's attention to speak with the manager at the hotel. As of this writing, I have not heard back yet (next day). I admit fault in the booking but experienced very poor customer service from someone who not once wanted to pause or acknowledge the customer!