I think this Hampton turned me completely away from Hamptons. We used to stay in Hamptons most of the time because you could always rely on them being clean, and that's pretty much the main thing we are looking for in our hotels. Well, complimentary breakfast is also nice.
The staff in this Hampton was very nice and very friendly and you could tell they were trying, at least from what we saw, but it was not enough. Our room was fairly fresh. We didn't have mold in the b/r like some complained, all caulking was fresh, but the pipes above the sink looked old and in need of repair. My sister found a roach in the b/r that I think came from that exposed piping area.
Other small things that were a turn-off - a stained ottoman in the room and a chair in the breakfast area that had a brown stain in the middle that led to all kinds of unpleasant associations.
Breakfast area was attended by a middle-aged guy. I don't have anything against the fact he was a guy but I am sure this job would have been done a lot better by any woman. He was trying very-very hard, I'd give him that but, he just couldn't help it, everything was missing, you had to remind him to refill this and bring that, etc. I honestly felt sorry for him, he looked very much out of place there.
Somehow, this was our last Hampton hotel. Since then, we traveled a few more times and every time used Hilton Garden Inns that proved to be a better experience overall.
I do have to say that this stay was in December and I only now had a chance to sit down and look through my notes, so I hope that particular Hampton has improved since then.
- Official Description (provided by the hotel):
- Enjoy the ideal location of the Hampton Inn Phoenix/Chandler hotel located just 15 miles from downtown Phoenix, our inviting hotel offers convenient accommodations whether you’re here with family, for relaxation, or on business. Save and get a head start on your day with Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. Don’t miss out if you’re rushing to a meeting simply grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, as you head out the door. ... more less
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- Also Known As:
- Hampton Inn Phoenix Chandler Hotel Chandler
- Hampton Inn Chandler
- Chandler Hampton Inn