Room smelled badly of smoke. We immediately called the hotel front desk. We were told that it's likely someone smoked in the room since the hotel staff KNOW that people commonly smoke there. We were told housekeeping would be sent immediately to investigate. Housekeeping didn't arrive before we had to leave for a wedding. Room still smelled awful later that night so we again called the front desk. A deoderizing spray bottle was delivered. It did not improve the smell.
Check in time: 3:00. Room ready at 3:45. Shuttle for the wedding left at 4:00. No explanation for the delayed room was provided, nor any apology or offer of assistance.
The bathroom light fixture flashed multiple times when turned out and made an extremely loud buzzing sound when on.
The noise from other units was much louder than we expected for this type of hotel.
In the morning I expressed my concerns to the front desk. The employee stated she would reduce the charges and let the manager know I wanted to speak with her. The next day I was charged the entire amount, not the reduced amount. I had to call and explain to two different people what happened for the reduced rate to be applied.
I left messages on the manager's voicemail and with staff and sent in complaints through the website. It took several weeks to get any response from the manager, Lenka Pritchard, who only responded in a brief e-mail in which she stated she'll have all charges refunded.
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- Also Known As:
- Residence Inn Phoenix Chandler/Fashion Hotel Chandler
- Residence Inn Chandler
- Chandler Residence Inn