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“Great Hotel and Outstanding Staff” 5 of 5 stars
Review of Residence Inn Phoenix Chandler / Fashion Center

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Residence Inn Phoenix Chandler / Fashion Center
3.0 of 5 Hotel   |   200 North Federal Street, Chandler, AZ 85226   |  
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Ranked #12 of 26 hotels in Chandler
Chandler, Arizona
1 review
“Great Hotel and Outstanding Staff”
5 of 5 stars Reviewed July 18, 2011

As a frequent business traveler I work away from home 60-70% of the time. I recently had the opportunity to stay at the Residence Inn Chandler AZ. The rooms were great
the Staff was extremely
courteous and helpful. I felt like I was at my home away from home.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amanda_marshall, Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review, July 20, 2011
Mr. Marquez we appreciate you letting us know about your great experience and we are so excited you have joined our family! Hope to see you again soon!
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69 people have reviewed this hotel

Traveler rating
    35
    25
    6
    1
    2
See reviews for
20
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
Chandler, Arizona
1 review
4 of 5 stars Reviewed April 22, 2011

People are very friendly, help you out on anything we ask for. Service is fantastic. Regarding the food, not many vegetarian stuffs, but whatever they served was really awesome.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amanda_marshall, Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review, July 20, 2011
Dear RammohanKN, thank you so much for your honesty! We are always changing our menu to fit the needs of our guests and will certainly be adding more options because of your voice. Hopefully you will get to enjoy everything again, especially our friendly staff on your next visit to Chandler!
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Chicago, Illinois
1 review
2 of 5 stars Reviewed January 27, 2011

This is an older Residence Inn, but is located right across the street from a nice mall, with a lot of restaurants around. The staff was very friendly and were always accommodating (They call your room to make sure everything is to your liking). Again, the hotel is older, and the rooms show it. The lights in the bathroom flicker, the room had a musty smell and the internet was worse than dial up. There is free WiFi, but as a business traveler, I need to have high speed internet. They advertise high speed, but the WiFi is far from it. I seriously have not experienced internet that slow since the days of Dial Up. I complained about it and the response from the Manager was "Call the front desk when you need it to be faster and we'll kick someone else off". Really??

Overall, if you want luxury or are traveling on business, this is NOT the hotel for you. If you don't mind slow internet, horror-movie-type lighting and a musty smell, you won't have a problem staying here. There's a Marriott Springhill right behind this hotel that is much nicer.

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
64 reviews 64 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2010

This hotel is in a great location. It was handy to everything - shopping, restaurants, etc.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 3, 2010

Stayed in this hotel numerous times on business from 4 to 11 days each time beginning in June 2009 through Oct 2009.

Stopped staying because of on-going concerns on safety and security from broken back door and lack of sense of urgency to repair.

Nothing but excuses, parts not available, parts on order, no-one available to repair, etc, etc, etc...

Staff is always friendly, helpful and courteous however for this concern, unable to be proactive.

Good breakfast buffet, and good snacks in the evening.

Would stay more if...

  • Stayed August 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 6, 2010

Highlights
Staff - well-trained staff who are personable, attentive and who take PRIDE in their work.
Location - close to a major shopping mall that has all of the major stores (e.g. Gap, Banana Republic, Pottery Barn) plus there is a wide variety of restaurants in the immediate vicinity (i.e. walkable). If you do happen to have a car, there is a WHOLE FOODS grocery store only 5 minutes away that gives you healthier options (and slightly cheaper).
Buffet breakfast/social nights - the room rate includes free buffet breakfast (which includes hot meal items) and depending on the day of the week, free dinners. This is useful when you don't want to take a brood of kids to a restaurant and/or you don't want ot prepare something in the kitchen that is included in your room.

Lowlights
Rooms - the rooms are slightly tired and need a major renovation to replace the carpets and furnishings. That being said, the superior service makes the rooms tolerable.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varese, Italy
Top Contributor
110 reviews 110 reviews
74 hotel reviews
Reviews in 69 cities Reviews in 69 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed May 20, 2009

I have enjoyed my stay at this Residence Inn .. as always....at RI - room was clean & nice and as always well trained staff - I had one bedroom apartment and was very comfortable - it's just across the street from Chandler Mall - Price Freeway is just one block away, you will enjoy it, buffet breakfast (included in the room rate) was good - last but not least the swimming pool was quite clean....DON'T stay in the sun in August in Arizona

  • Stayed August 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn Phoenix Chandler / Fashion Center

Also Known As:
Residence Inn Phoenix Chandler/Fashion Hotel
Residence Inn Phoenix Chandler/Fashion Hotel Chandler
Residence Inn Chandler
Chandler Residence Inn
Address: 200 North Federal Street, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Phoenix Chandler / Fashion Center 3*
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