I am finding that I am getting pretty tired of Courtyard in general, so my review is partly based on that fact, though there are some unique elements that I will highlight as well.
I am here for my second night of two right now and am here not only for the room nights, but also for a meeting that I facilitated. The hotel itself is about average for a Courtyard at this point from my experience. There are at least as many I have stayed at that aren't as nice and about the equal amount that are nicer. The room probably matches that same description, though it seems a bit tired with the showerhead being older, the bed being pretty uncomfortable and some small things like the closet door difficult to open.
The walls are thinner then other Marriott brands, though this isn't as bad as some Courtyard properties.
The service is friendly overall (front desk staff, management, housekeeping).
For the event I was facilitating, though not coordinating, I arrived in the meeting room at 8am for an 8:30am start and found an empty room other than the tables set up for 28 people. I was only expecting 21, so it was set too far back and too close to the walls. By myself, I moved tables and chairs around to make it more comfortable. I then had to go out to the front desk and ask where my supplies were (flip chart easels, flip chart pads, etc.) that were dropped off the night before for me to use. They were still locked up somewhere. I also had to ask where the beverages were that were arranged (coffee, juice, water, etc.). They had to rush around to get that set up as if it was an afterthought. There were no notepads or pens set out, which is customary for other meetings I have had at different Courtyard properties. Fortunately, the front desk staff, A.V. staff, banquet staff and management were all respectful and attentive upon my request, though I shouldn't have had to corral them. The morning break items that were brought at 10am were not removed until after 1:15pm even though we took our lunch break from noon-1pm (so they came in and interrupted our meeting) and they never refreshed our pitchers of water that ran out shortly after lunch.
Between the hotel just being average for a Courtyard (not average compared to anything better) and the stressful impact of how they handled the conference aspects - I am being generous with my 3-star rating.
For context - I am a platinum elite, and very loyal, Marriott member who has traveled extensively to nearly all Marriott brands as well as had several meetings at various Marriott branded properties.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to share with me your recent experience you had while staying at our hotel and holding an event. I was dissapointed to hear that it was less than satisfactory.
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I have shared your experience with our team, with the goal of "What could we have done differently?" "How could we have made this a more successful event?" I am also working with our Property Sales Coordinator, to ensure that he is viewing functions through the customers eyes, and what can be done proactively on his behalf to avoid what happened to your function.
As for the bed comfort, I am pleased to say that our Owners, partially due to feedback on sites such as TripAdvisor, have approved the purchase of new mattresses and box springs at our hotel, and we hope to have this completed by early Summer.
I appreciate the candid feedback, as it is sometimes only through hearing about our mistakes that we are able to make improvements.
Again, please accept my sincere apologies for your less than positive experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.