my first visit to courtyard by marriott of chandler, AZ, a year back in 2012, the courtyard gave me a decent surprised as a mid range hotel. my recent trip in May 2013, the service was appalling despite the renovated lounge/bar. i asked if there is fridge provided to my room, the front desk said since i am an elite member i will be given one, but at the time of check-in there was none left on the store, all fridge were used up.
I checkin on monday, i repeated the request each day from tuesday to wednesday and to thursday and everytime i was told they will get me a fridge to my room soon. Saturday i checked out and i was still without a fridge. no point asking for fridge on friday as i was leaving on saturday.
i dont know what's wrong but i think improvement on customer request and service surely needed. particularly on proper closure and follow up. if i m not entitled for a fridge then just say it and dont tell that i m an elite member but with no prioritization. something wrong with the system. but i think nothing wrong with the frontdesk as i can see they are capturing my request or questions, but just no followup.
- Also Known As:
- Courtyard By Marriott Phoenix / Chandler Hotel Chandler
- Courtyard By Marriott Phoenix / Chandler Hotel
- Courtyard Phoenix Chandler
- Courtyard Chandler
- Chandler Courtyard
- Chandler Marriott
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