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“Great staff, good location but very noisey” 3 of 5 stars
Review of SpringHill Suites Phoenix Chandler/Fashion Center

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SpringHill Suites Phoenix Chandler/Fashion Center
3.0 of 5 Hotel   |   225 North Metro Boulevard, Chandler, AZ 85226   |  
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Ranked #18 of 28 hotels in Chandler
Burnaby, Canada
Top Contributor
72 reviews 72 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
“Great staff, good location but very noisey”
3 of 5 stars Reviewed November 19, 2013

Thank you goes to the great folks at the Springhill Suites who made our stay much better than it could have been. Having stated this, it’s a mystery how such a well-run establishment can have small but major flaws. Things like no stopper in the sinks (did no one else – including room staff, notice) and fitted sheets that really didn’t. A word to the front desk and we had a stopper for the bathroom sink. Also, on the way out, I mentioned the short sheets and was promised that this would be addressed. Enough said from me, if it happens again then please bring it to the management’s attention and let TA readers know.

Things that cannot be fixed are noisy guests, very thin walls and doors (although the doors could be changed out, I suppose).

I guess the problem with having lost an hour when traveling from California to Arizona is that the body still says, "It's early". So at ten o'clock in the evening, people are walking up and down the hallway talking in loud voices as if they were home. Their children play games of tag and try to see who can run the fastest from the elevator to their room. Not so easy to relax when this is occurring. On our Thursday/Friday night stay this only happened on the latter.

Also, the air conditioner is noisy. If you open the window the traffic sound is just as bad. So, it’s your choice (vote for the a/c, it blocks out hall and next door room clamour).

Breakfast on Friday was good. I loved the waffle batter choice of either plan or blueberry (or in my case mixed). As well as the regular Marriott breakfast items they had a nice selection of light fruit (this was not the case on Saturday). For those who like coffee, there were several urns on the go. Well done Springhill. We have stayed at many establishments (including Marriott’s, where one or two coffee pots, many times empty, are the norm).

The location was great. It’s easy to get to, very close to the Chandler Fashion Center and more places to eat (within walking distance) than you could ever want. If you don’t know where something is located, just ask the front desk.

I have mentioned that in many similar establishments, the art work is just something to fill up spaces on dreary walls. At the Springhill Suites, the walls aren’t dreary and neither are the modern pieces of art. Even the carpet is more pleasingly different than you would find elsewhere. Nice touch.

Basics TV had a good selection of stations, Wi-Fi worked fine, 6 foot four shower had a nice head with good pressure. There was a microwave, bar sink and a small efficient fridge. Great computer/writing desk and chair.

Sofa bed cushions kind of sank in. The two piece coffee table can split and be used as a bedside table.

I won’t give this a 10 of 10 (the staff rated this but…). Yet, if you need a place to stay, this is okay.

PS if there was a half star then this would get 3.5

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review, November 26, 2013
Thank you for taking the time and giving our hotel a review. I greatly appreciate you letting us know where we did not meet your expectations during your stay as well as where we exceeded. We strive to make sure every guest enjoys their stay. I do apologize for the stopper not in the sink and we will be sure every room is properly checked and everything in working order before any guest checks in. I have shared this with my maintenance engineer and director of housekeeping to correct this issue.

As for the guests running thru the halls we do have a policy in place to make sure this does not happen. We will be sure to have staff check the hallways for noise so this does not inconvenience guests in the future.

Our new breakfast program for the Springhill Suites has been a huge success and I am so glad you were able to enjoy the new options.

Thank you again for sharing your stay and we hope next time you are back in Chandler, AZ you would stay with us again.
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85 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
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English first
Florida
Top Contributor
107 reviews 107 reviews
77 hotel reviews
Reviews in 64 cities Reviews in 64 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 22, 2013

Stayed here for three nights on a business trip. I had no problems. The property was just a little worn down but very clean and well organized.

The Mall across the road is nice with a lot of choices for restaurants. Also up the road is a Whole Foods.

Hotel road has a light at the street intersection so its easy to get in and out.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review, October 24, 2013
Thank you for your review. We do apologize that the hotel seemed a little worn down; we will make sure we make the correct actions. Thank you for bringing this to my attention. We hope to see you next time you are back in Chandler.
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austin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 8, 2013 credit card Amex Card Member Review

I stayed there for a week on business travel. Near the hotel, there is big mall in walking distance. You can see buffalo wings, Kona grill and movie theaters around. Traffic is not worse and can be accessible to highway in 2 or 5 mins.

Stayed September 2013, traveled on business
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Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review, October 15, 2013
Thank you for wonderful review. We are very happy you were able to enjoy your stay and were able to visit the many restaurants and shops our hotel location has to offer.
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Haifa
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 8, 2013

This hotel is conveniently located near Intel. Which makes it a convenient business location.
It is also very close to a large Chandler Mall

I got the impression that this Springhill suites is more modest than others I have visited. But still pretty much meets the expectations.

Breakfast is served with plastic utensils ... i saw silverware and regular plates in other locations

Room was very spacious, but air conditioning is not great. Makes too much noise

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review, October 15, 2013
Thank you for your review. We do apologize that you encountered an issue with your air conditioning unit during your stay. Here at the SpringHill Suites we strive to make sure every guest stay is enjoyable. We will make sure we correct this moving forward. Thank you again for taking the time to give our hotel a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 9, 2013

excellent staff that pay attention to details.

i arrived at the evening on a business trip, upon checking in, the staff greeted me and welcome with friendly gesture. it was a busy evening while i had to wait in queue and several guests checking in.

i walked out and passed by the counter, after 30 minutes, the staff still remembered my name and greeted me, despite being busy during the time of check in.

even during the breakfast time there was waitress staff asking me if i need anything. i saw the hot breakfast was empty and asked perhaps a refill. few minutes later they refilled, and the waitress staff asked if she can bring it to me personally, while seeing i have not went to fill my plate. wow... pretty good service!

the only downside was, i asked for single king size bed but they gave me double queen.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kulim, Malaysia
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2013 via mobile

Stayed here during my first ever trip to Chandler Arizona. It is almost like every other springhill suites with the exception laundry room is on the second floor. Near the Chandler Fashion Mall makes it really convinient.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Land O Lakes, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 25, 2013

We spent one night at the Springhill Suites on July 2nd and were very pleased. It was clean, quiet and about a 20 minute drive from the airport. They offered a nice, hot breakfast too. It is right along side the highway for easy access.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review, July 30, 2013
Thank you for your review. We are so happy you enjoyed your stay and our location. We hope to see you again next time you are back in Chandler, AZ.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Phoenix Chandler/Fashion Center

Address: 225 North Metro Boulevard, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 28 hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Phoenix Chandler/Fashion Center 3*
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Also Known As:
Springhill Suites Phoenix Chandler/Fashion Hotel Chandler
Springhill Suites Chandler

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