I am typing this letter as both a parent & chaperone for Special Olympic Athletes. We stayed at the Radisson Hotel 7475 Chandler Blvd in PHX/Chandler on 3/27-28th during the SO Basketball & Cheer tourney. I was saddened & appalled by the segregation we received. There were 5 groups of SO athletes staying at the hotel consisting of 15-20 kids & chaperones/coaches per group. I’m not positive, but I think the number of our Special Olympic athletes far outweighed the number of other guests at the hotel for the weekend.
Upon check in we were told that breakfast was from 6-10 am.
Friday morning we went downstairs & got in line for the awesome looking breakfast buffet consisting of several kinds of fruit, 4 kinds of dry cereal, 4 carafes of milk, 3 types of bread to make as toast, pancakes with 2 kinds of syrup, bacon, sausage, scrambled eggs, corned beef hash & 4 different kinds of juices to choose from. At that time we were asked for our vouchers. When I handed them to the server she looked at them & told me that we were being served in another room & that this buffet was for the “OTHER” guests & directed me & my two athletes around the corner to a room where “OUR” breakfast buffet was at.
Our buffet layout was 1/3rd the size & had only a two choices of dry cereal, an empty carafe of milk, one kind of fruit, bacon container, scrambled eggs & pancakes with one kind of syrup. The bacon dish was empty with just crumbs, the syrup container was empty. I asked the server in the room if they were bringing out more bacon & that the milk & syrup was empty and wanted to know if they were bringing out more. She said, “I don’t know let me check with my manager”. This was at about 7:40am. A few minutes later they brought out & replenished the empty containers & a different lady (I guess the manager) asked me if everyone had come down to eat. I informed her that there were still most of our group that hadn’t been down yet but wasn’t sure about the other groups that were there. She told me they were closing this buffet down at 8 (in about 15 minutes) to which I replied “Oh I guess they can go to the other buffet”? She told me that was for the “Other Guests” and then said something that both shocked me & angered me. “I don’t know how you put up with “THESE PEOPLE” I just don’t have the patience for “THESE KINDS OF PEOPLE”
In closing, I think that our complaints were heard, because the following morning our athletes were treated much better & allowed access to the buffet for all the guests. Overall I was very disappointed & saddened at the treatment. I don’t know who made the decision to segregate us, but it was bad form! I feel it very important to let the people know how we were treated.
Donald W Coen
- Official Description (provided by the hotel):
- The sophisticated Radisson Hotel Phoenix-Chandler sits in the beautiful and growing southeast area of the Valley of the Sun. At our Chandler, AZ hotel, guests enjoy proximity to Phoenix-Sky Harbor International Airport (PHX) and easy access to Phoenix, Tempe, Mesa, Gilbert and a variety of venues (both sports and leisure) in the Glendale area of Phoenix, Arizona. The Radisson is also just a short drive from Chandler Fashion Center Mall, Firebird Raceway, Polar Ice Arena, Bob Bondurant School of Driving, Wild Horse Pass Casino and renowned Rawhide Western Town. These venues offer shopping, a multitude of eateries, movies and special events. Business travelers find the Radisson Hotel Chandler nearby Intel, Honeywell, Verizon Wireless, Microchip, Freescale and Bank of America, among other widely known businesses in the Chandler area. Historic downtown Chandler is approximately seven miles away, offering eclectic dining, shopping and galleries. Our Phoenix area hotel offers spacious and stylish guest rooms, warm hospitality and an inviting atmosphere with superior service. At Radisson Phoenix-Chandler, it’s our employees who make the difference! ... more less
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