My boyfriend and I booked a room here for a stay-cation. We left abruptly due to very poor customer service from the bar tender. Our first encounter with her occurred when I ordered a drink for myself. No smile. Second encounter occurred as I walked up to the bar while asking my boyfriend over my shoulder what he wanted to drink. The bartender, without saying anything to me replied with a nasty attitude...I heard him. By now I'm wondering what we did wrong. The third time she spoke to me in a rude manner I asked what was the matter. She replied...Oh I don't need this. In the meantime my boyfriend walked out a door off from the bar and like myself, assumed it was a patio. There were no signs indicating that, as we found out, there was a pool. After she was done with me she went out the door and I heard her speak to someone harshly. Moments later my boyfriend walks back in and states that we are leaving. After all that had taken place prior...he'd had enough of the bad attitude and bad customer service.
I returned to the hotel within days to speak to the manager. He was apologetic and concerned but said he was surprised by the girl's attitude because she was one of best bartenders they had. I hate it when a customer has a complaint and it is invalidated by such statements! He offered a free night stay certificate to be mailed and stated it would be taken care of by the front desk person. The front desk person took my information and as of several months later I have not received the certificate nor has any follow up been made.
- Official Description (provided by the hotel):
- The sophisticated Radisson Hotel Phoenix-Chandler sits in the beautiful and growing southeast area of the Valley of the Sun. At our Chandler, AZ hotel, guests enjoy proximity to Phoenix-Sky Harbor International Airport (PHX) and easy access to Phoenix, Tempe, Mesa, Gilbert and a variety of venues (both sports and leisure) in the Glendale area of Phoenix, Arizona. The Radisson is also just a short drive from Chandler Fashion Center Mall, Firebird Raceway, Polar Ice Arena, Bob Bondurant School of Driving, Wild Horse Pass Casino and renowned Rawhide Western Town. These venues offer shopping, a multitude of eateries, movies and special events. Business travelers find the Radisson Hotel Chandler nearby Intel, Honeywell, Verizon Wireless, Microchip, Freescale and Bank of America, among other widely known businesses in the Chandler area. Historic downtown Chandler is approximately seven miles away, offering eclectic dining, shopping and galleries. Our Phoenix area hotel offers spacious and stylish guest rooms, warm hospitality and an inviting atmosphere with superior service. At Radisson Phoenix-Chandler, it’s our employees who make the difference! ... more less
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- Also Known As:
- Radisson Hotel Phoenix Chandler
- Radisson Chandler
- Chandler Radisson