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“Staff Over the Top” 5 of 5 stars
Review of Hampton Inn & Suites Phoenix Chandler Fashion Center

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Hampton Inn & Suites Phoenix Chandler Fashion Center
2.5 of 5 Motel   |   1231 S Spectrum Blvd, Chandler, AZ 85286   |  
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$25 Shopping Gift Card
Ranked #2 of 27 hotels in Chandler
GreenLeadersBronze level
Somerville, United States
1 review
“Staff Over the Top”
5 of 5 stars Reviewed January 8, 2014

We used this hotel as the designated place for our wedding guests for our wedding venue located about 4 miles away. The staff distributed our goodie bags and 1 salsa per room (a slightly more complicated request than the usual), booked conference rooms at a moment's notice, and made everyone feel very welcome. The drivers got everyone where they needed to be (including home from the wedding in 30 minute shifts). And, of course, the Hampton Inn amenities themselves were clean and comfortable. Would highly recommend this hotel to anyone planning to stay in the area!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, January 10, 2014
Thank you for taking the time to share your experience! We are delighted to hear that we were able to make your group's stay a pleasant one! I will be sure to share your comments with the entire team to let them know they did a great job. We are so happy you chose our hotel to host your group. We hope to see you back again soon if you are ever in the area.

Thank you for choosing to stay with us!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Snover, United States
1 review
5 of 5 stars Reviewed January 6, 2014

We were very pleased with the hotel. It was very clean and the hotel staff was outstanding because of their friendliness, knowledge of the area and being extremely helpful. The full breakfast bar offered lots of variety and was very tasty. I loved having a beverage bar available all day. We enjoyed the hot tub area also.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, January 8, 2014
Thank you for choosing to stay with us! We appreciate and value your feedback. We are delighted to hear that you enjoyed your stay and that the team took such great care of you. I will be sure to share your positiive comments with the entire team! We are happy that the amenities of the hotel were to your liking as well. We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed January 6, 2014

We are Hilton Honor members, recently. We appreciate the quality and comfort of the Hampton faciilities we have visited. We will continue to look for your facilities where ever we travel. Whether we book directly with the hotel or with a service we have always been accommodated.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, January 8, 2014
Thank you for taking the time to share your experience with us! We are delighted to hear that you always enjoy Hamptons and taht our hotel was able to provide the same quality. We hope to see you back again soon!

Thank you for choosing to stay at the Hampton Inn & Suites Chandler Fashion Center!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marblehead, United States
1 review
5 of 5 stars Reviewed January 2, 2014

We've stayed at this hotel twice now, and we'd come back next time we're in the area. The breakfast is terrific -- I love the Asian breakfast best!!!, and the fitness center is sizeable and bright. The staff is very helpful and enthusiastic, and the added features (newspapers, coffee and tea all the time, fruit and popcorn after hours) make it worth it. Can't beat all of that for the price! The only downside for me was the mattress which I didn't find comfortable, but that's just me.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, January 3, 2014
Thank you for taking the time to share your experience with us! We are delighted to hear that you have enjoyed your stays with us each time. We value and appreciate your feedback! We are glad that you enjoyed the amenities of the hotel and that the breakfast and fitness center are to your liking. We apologize that the mattress was to not your liking but apprecaite your feedback so that we can ensure the comfort of our guests in the future. We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmhurst, Illinois
1 review
4 of 5 stars Reviewed December 31, 2013

We had a nice stay as expected, but we did have one unresolved issue. We had left the "do not disturb" placard up and missed the first round of room service. Before leaving the hotel for the day, I left a message for room service to bring me extra towels, clean the room, and leave a razor in the room. When we returned much later in the day, I was disappointed to find that room service did not follow up on the message. I wish they would be better about checking their messages.

Also I found the automated air conditioning system to be a little strange and hard to control. It works from a motion sensor and turns off if there is no movement. I found that I woke up in the middle of the night sweating, waved my arms around, and the air came back on and readjusted the room to the right temperature. Very strange.

Otherwise we had a lovely experience. We were able to check in early without a problem. The beds were so soft and comfortable. The facilities were clean and homey. I was pleased with the breakfast and the dining area.

Green Features: Maybe overly environmentally friendly. The room's air conditioning worked on a motion sensor, which I found odd.
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, January 3, 2014
Thank you for choosing to stay with us! We are glad to hear that you enjoyed your stay. We apologize that our housekeeping department did not clean your room or respond to your requests. I will be sure to follow up with our team to ensure that this does not happen in the future. Thank you for bringing this to our attention. We hope that you will choose to stay with us again in the future. Thank you again for your business!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed December 29, 2013

We loved our stay in Az at the Hampton Inn Chandler Fashion Center!!! We were there for our sons wedding, at the nearby Castle Wedding Reception Center. What an incredible staff you have there! Everyone was so friendly. Gloria who was the hostess in the breakfast area was a delight. She reminded me of my grandmother and just took care of everyone and their needs.Our stay was so much like being at home would highly recommend this Hampton if you are staying in this area of Chandler.

Room Tip: We had a room think it was 225 west side. Was noisy. I think we were located next to electrical room...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, December 30, 2013
Thank you for choosing our hotel to host your group! We are glad to hear that everything went smoothly. I will be sure to share your comments with Gloria to let her know that she made everyone feel at home. We hope that you will choose to stay with us again in the future if you are in the Chandler area.

Thank you again for choosing to stay with us!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stoney creek
1 review
5 of 5 stars Reviewed December 28, 2013

We have stayed at this hotel a few times now, and will continue to stay here when we are In Arizona, which is usually at least 5 times a year:). The hotel staff are extremely friendly, and helpful!!
They offer a breakfast each morning, which is so nice to enjoy without having to leave the hotel.
Gloria, who is there many mornings is such a pleasure to talk to and she is so helpful for any needs as well as making sure we are all satisfied with our breakfast....such a wonderful lady:)))!!
We enjoyed our coffee poolside each morning, so peaceful and quiet....we will be back!!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Hampton Inn & Suites Phoenix Chandler Fashion Center, responded to this review, December 30, 2013
Thank you for taking the time to share your experience! We value and appreciate your business. We are pleased to hear that you enjoyed your stay with us! I will be sure to share your comments with the entire team especially Gloria! We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Phoenix Chandler Fashion Center

Address: 1231 S Spectrum Blvd, Chandler, AZ 85286
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chandler
#1 Romantic Hotel in Chandler
#2 Business Hotel in Chandler
#3 Green Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Phoenix Chandler Fashion Center 2.5*
Official Description (provided by the hotel):
The Hampton Inn & Suites Phoenix Chandler/Fashion Center is less than one mile from the Chandler Fashion Center Mall. The upscale shopping destination is perfect for picking up a few souvenirs or a brand new wardrobe! Continue your shopping excursion on Roosevelt Row in hip and trendy downtown Phoenix. ... more   less 
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Also Known As:
Hampton Inn And Suites Phoenix Chandler Fashion Center
Hampton Inn & Suites Phoenix Chandler Fashion Hotel Chandler

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