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“Details somewhat lacking, but...” 4 of 5 stars
Review of Wild Horse Pass Hotel & Casino

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Wild Horse Pass Hotel & Casino
4.0 of 5 Hotel   |   5040 Wild Horse Pass Blvd, Chandler, AZ 85226   |  
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Ranked #12 of 28 Hotels in Chandler
Sierra Vista AZ
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Details somewhat lacking, but...”
4 of 5 stars Reviewed April 15, 2013

the location was the most convenient for our trip. We had tickets to shows Friday and Saturday nights at the Ovations Showroom, so staying at the Wild Horse Pass Hotel & Casino was our best bet. This was our second stay here - for same reason - to see a show.

We were in room 205, a double with a balcony. We had to wait to check in as our room was not ready when we arrived. The view was of the pool area was pleasant enough. The balcony area was nice but there were no cushions on the already low-slung patio chairs. We didn't realize they should have cushions until we saw identical chairs the second day on a public balcony on the second floor located near the hotel lobby. Those chairs had cushions, but the chairs were still very low to the ground - difficult for someone like me with bad knees to get down and up again.

Our room was very small. Beds are comfortable enough, but again I dislike the way they are made with a flat sheet on the bottom. There was also some kind of thick rubbery-feeling mattress pad on my bed. This was not comfortable, and made for extra warm sleeping and noisy movements. Adjusting the A/C to cool the room did not seem to work. We never got the temp to go below 73 even when adjusting the thermostat to 69.

The cleanliness of the room was a bit lax. There were a few crumbs on the desk area, plenty of dusty spots, and the corners of the bathroom floors were not as clean as they could be.

We had very noisy neighbors our second night (not the hotel's fault, but still annoying). They slammed doors over and over (just entering and exiting the entry door), and at least 4 of them came out on the balcony next to ours. They didn't know we were sitting quietly out on ours around 11 PM when they came out, talking in loud voices and drinking. As they could not see us, they continued to carry on conversations in loud voices, and kidded about violating the no-smoking policy of the rooms and the balconies, and flushing cigarette butts down the toilet to get rid of the evidence.

And as far as the smell of cigarettes, it is very strong in the hotel hallways, and leaks into the rooms even though the entire hotel wing is supposed to be smoke-free. Wish there was some way that could be prevented as it makes for some very stale air.

I think the prices for the accommodations are high for what you get, but I guess they are the going rates for the area. Our only reason for staying at this hotel is because of the shows in the showroom. If we come to more shows in the future, we may check out other hotels in the area and then just drive over to WHP.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildHorsePass, Manager at Wild Horse Pass Hotel & Casino, responded to this review, April 18, 2013
Thank you for taking the time to write a review. We appreciate your repeated patronage and are glad you enjoy the shows at Ovations. The cleanliness and maintenance issues you mentioned are unacceptable and we are redoubling efforts to ensure these issues are not repeated. Even though you mentioned your noisy neighbors are not the hotel's fault, if management is alerted, we can easily encourage noisy guests to use the public areas of the hotel and casino, which are open 24 hours, until they are ready to quiet down so other guests can get a good night's sleep. We hope all of our guests will let us know if they have problems with neighbors. We will be contacting you personally and do hope you will stay with us again.
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369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 2, 2013

My husband and I stayed here for one night on our way to Northern Arizona for a weekend get away. The best room rate came to about $180 for a Thursday night using an AAA discount. The standard king room was very small and had a view of the freeway, but the room was clean.
We were very disappointed with the room for this price. We ate dinner at the Chinese restaurant- Ling & Louie's- DON"T GO THERE! The service was extremely slow, the food horrible- no flavor and poor presentation, the plates and silverware dirty and really bad choices on the menu. We were so sorry we ate here.
The casino was smoky and crowded and not as nice as we had hoped. We will not stay here again. Slots are very tight and table games had no open seats.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW YORK
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 31, 2013

For people who have a young family----it's simple--GO TO HARRAHS AK CHIN it's right down the state highway ( I think it's 375?? or something like it---300 something--but it's 30 minues away) it has a better pool--by far--it's got a great--really great entertainment center that is smoke free and very kid and young person friendly---with some fine places to eat simple--but very good food-----there's even small rooms for kids birthday parties it's not close to the big maalls--but is down the road from wal mart----- the rooms? in the new tower? are so small--you have to step out side to change your mind--and they smeel like smoke----BUT! The older two story section is far better--especially for families-- I HAVE BEEN TO BOTH HOTELS Both actual casinos are both average at best and both are very smokey ak chin has a 10 plex modern multi plex cinema, and a 20 lane modern bowling alley surrounded by large screen telivisions with all sports of sports,soccer, baseball, basketball--all at the same time---it has an excellant sound system with great music...it also has billiards and darts and air hocky and table soccer--it also has ice cream and coffee shops and an outdoor eatery with a simple waterfall---in comparrison---WILD HORSE has a few smokey bars with some good adult enterainment--wildhorse pool is as good as any small town community pool---it"s next to the parking lot--ak chin"s pool is far far better-- WILD HORSE HAS A SHUTTLE TO TWO OTHER LOCAL CASINOS

Room Tip: ROOMS AWAY FROM THE PARKING LOT HAVE GREAT VIEWS get the food at the cafe 21 and just bring it to yo...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukesha, Wisconsin, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 28, 2013

Even though it was a Thurday night the place was quite busy. There still was plenty of machines play and I liked the food court for a bit to eat. I was a little disappointed that there weren't more adult beverage servers coming around like Vegas does. The room we stayed was nice and looked recently updated. The one problem was there wasn't anywhere to plug in the coffee maker except on the floor and no place for two people to sit and eat breakfast. Only one person could sit at the desk however the breakfast was fantastic!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona, United States
1 review
5 of 5 stars Reviewed March 26, 2013

Our trip to Cancun was canceled due to flight delays and the inability to get connections on time,so we left the airport in Mesa around 1:30am very bummed. On the way back to Tucson we decided to make the best out of a crummy situation and find a room. We stopped at Wild Horse and they said the room price was over $200/night,but if I got a players card it would be about $120. So I get a players card and STEPHANIE KNOX who was working the front desk heard my story and she said " I cand get you a rate of $50/night because of the time,and if you want to stay another night I will give you the same rate." Stephanie made our situation a whole lot better and was very happy to help us. Kudos to you STEPHANIE KNOX!

Room Tip: lose the waterproof matress cover! Makes for a disruptful and sweaty sleep!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZ
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 25, 2013

Went on a Saturday night, March 10th!.
Stinky, smoked filled, over run by 60 plus old timers, and almost impossible to get a seat at the slot machines.
Took me 30 minutes to get a coke, the "cafeteria" was literally littered with trash on the floor. The casino was just horrid, not even close to the ones in Vegas....DO NOT waste your time!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

Stayed 4 nights, Wednesday night through Sunday morning. Myself and a friend were in the Phoenix area on a short vacation to attend spring training baseball and some golfing. Even though I'm not much a gambler, I was happy we picked this hotel to stay. The many restaurants on the property gave us a quick and convenient way to dine every day with a great selection of food types to chose from. A 24 cafe, fast food court, and more formal dining are all just an elevator ride and short walk away.
At night we like to get out and drink some cocktails. The casino and multiple bars on the property were also very convenient. 2 of the bars had live entertainment, which I enjoyed. Arizona has some very tough DUI laws. You don't want to end up in tent city wearing a jumpsuit.
I think all the complaints about smoke in the casino are over blown. Wednesday and Thursday night I noticed very little. On Friday night there was maybe a little smoke in the air, but I didn't think it was big deal. Was there early Saturday night, the busiest night, and it was the same as Friday. I am not a smoker. The room also smelled fine.

Tip for beer drinkers: Beer is 6$/ bottle at the casino. If you want to save some money go to the gas station across the street and buy a pack of beer and a bag of ice. Keep it in your room and go to your room for a cold one when you are empty.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wild Horse Pass Hotel & Casino

Address: 5040 Wild Horse Pass Blvd, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Chandler
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wild Horse Pass Hotel & Casino 4*
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Also Known As:
Wild Horse Pass Hotel And Casino
Wild Horse Pass Hotel Chandler

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