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“Three for Three !” 5 of 5 stars
Review of Homewood Suites by Hilton Phoenix Chandler Fashion Center

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Homewood Suites by Hilton Phoenix Chandler Fashion Center
3.0 of 5 Hotel   |   1221 S. Spectrum Boulevard, Chandler, AZ 85286   |  
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Ranked #1 of 28 Hotels in Chandler
GreenLeadersBronze level
Minnesota
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Three for Three !”
5 of 5 stars Reviewed February 7, 2013

Our recent stay at the Chandler Fasino Center Homewood Suites was the third time we had an extended stay at this property. Every time we have had a wonderful experience. The hotel staff from the GM on to every other employee are great individuals. The property looks as if it just opened, it's clean, the rooms and beds are great, the morning and evening meals provide variety and good taste....I can not think of one negative thing. We will definitely stay at this location the next time we are in the Chandler area. You should too.

Room Tip: Pool view rooms also offer desert and mountain views.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, February 8, 2013
Thank you so much for taking the time to write a review for us! We appreciate and value your feedback.

We are so glad to hear that you thoroughly enjoyed your stay! Thank you so much for all of your positive comments. We will be sure to share them with the entire team. Please let us know if there is anything we can do to enhance our services further.

We hope to see you back again soon if your travels lead you to the Chandler area!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    188
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • Japanese first
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English first
Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 4, 2013

The customer service at the Homewood Suites by Hilton Phoenix Chandler Fashion Center is a definite highlight of the experience. Chandler is probably often overlooked as a destination, but it's 20 minutes to Tempe and about 30 to Phoenix and in my opinion it is well worth it. The property is very new (maybe 2 years old?) and the rooms are very clean with new furnishings. I'm a very light sleeper and I asked for a quiet room and the person at the front desk -- I think her name was Jocelynn -- made me feel absolutely fine about my request and let me visit two different rooms to see which one felt quieter to me. I ended up with one facing the highway, but noise wasn't a problem at all. Unfortunately I became ill while there and needed to extend my stay. Despite the hotel being close to sold out, they extended my stay and even managed to keep me in the same room, which I am very grateful for. The breakfasts were great and I the free supper Monday - Thursday evenings from 5-7pm was a nice option. I really wouldn't stay anywhere else in Phoenix and the surrounding areas!

Room Tip: I found the room facing the freeway to be quieter than one tucked around the side due to some mechan...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, February 5, 2013
Thank you for taking the time to write a review for us! We value and appreciate your feedback.

We are so glad to hear that you enjoyed your stay! I will be sure to let Jocelynn know that she contributed to your enjoyment.

We hope to see you back again soon!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albuquerque
1 review
5 of 5 stars Reviewed February 4, 2013

I had the pleasure of staying at the Homewood Suites for a period of 2 years. I found the staff at the Homewood to be extremely professional, friendly, welcoming and very accomodating to my requests. After the 2 years i spend with Homewood, the Team became an extended family for me, the personnel turnover was very low and that is something you don't see very often in the Hotel business. I found that not only the people were great, but the property was also top notch - work facility, pool, breakfast and dinner were great, my room was always clean - very impressive!

Room Tip: i've stayed in every room configuration at the Homewood, I prefer the 1 bedroom - the configurat...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, February 5, 2013
Dear Philip,

Thank your for taking the time to write a review for us! We value and appreciate your feedback.

We are so glad to hear that you enjoyed your stays with us. We can't thank you enough for your positive comments about our team and hotel. Please let us know if there is anything we can do to enhance our services.

We hope to see you back again if you travel to the Chandler area in the future.

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 2, 2013

We moved from the Hilton nearby and were rewarded with a wonderful room and great service from the front desk.

Room was fantastic, basic room was a suite with full service kitchen. Wine and beer served with Dinner nightly.

Wonderful breakfast.

Not too many restaurants close, but the area is being developed. but most are a short drive away. Convenient to the airport. About 15 minutes without traffic. Car service was $40.

Plan on 25-20 minutes in traffic to airport.

It's the small things that make a trip and the service at the front desk at check in, scheduling car service, free drinks from the pantry to make up for bad rooms at the hilton tell the manager). It turned an "ok" trip into a good one.

Room Tip: all rooms are good
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, February 5, 2013
Thank you for taking the time to write a review for us!

We are so glad to hear that you enjoyed your stay. We are happy that the room and amenities were to your liking.

Please let us know if there is anything we can do to enhance our services and we look forward to seeing you soon!

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kilbride, United Kingdom
2 reviews
5 of 5 stars Reviewed January 31, 2013

Stayed for 3 months, has fridge/freezer, hob, microwave, dish washer and all the utensils (clean-new). Room was really good, big TV. sittee, queen size bed. shower room really good. otel itself, had heated pool (winter), swirl pool and basketball.
All the hotel staff were really friendly front front desk, catering staff, to cleaners..

Room Tip: Ask for pool view. (does not matter if you get or not)
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, February 1, 2013
Thank you so much for taking the time to write a review for us! We appreciate and value your opnion. We are so glad to hear you enjoyed your stay.

I will be sure to let the staff know that they contributed to your enjoyment. Please let us know if there is anything we can do to enhance our services.

We look forward to seeing you again soon!

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas, United States
1 review
5 of 5 stars Reviewed January 30, 2013

I've been traveling for business purposes for over 5 years and I can honestly say their staff was undoubtedly the best I've ever seen. Everyone from the front desk to the kitchen was extremely friendly and helpful. Will definitely stay here for future travel!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, January 31, 2013
Dear Shawn S,

Thank you so much for taking the time to write a review for us! We really appreciate it! We are so glad to hear you enjoyed your stay.

I will be sure to share your review with the entire team. We value your business and feedback.

We hope to see you back again soon! Thank you again for choosing to stay with us.

Warm Regards,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goleta, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 28, 2013

We stayed here for a week and had the maintenance people attempt to make the heating and a/c system not go from hot to cold all night. After 2 attempts they admitted that the new eco-system was a problem and that it was the best they could get it. They did try though. The staff could not have been more accommodating and friendly. The food quality varied from day to day, going from pretty good to pretty poor. We stayed here in January during a cold snap so maybe during warmer months the climate control would not be such an issue. The fourth floor is half and half smoking/non-smoking that was somewhat of an issue with us being n.s. We may go back to Hampton next door next trip.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah B, Front Office Manager at Homewood Suites by Hilton Phoenix Chandler Fashion Center, responded to this review, January 29, 2013
Thank you for taking the time to write a review for us.

We do apologize that you experienced inconveniences with the a/c unit. We appreciate you letting us know about it so that we can work on fixing the issue.

We strive to exceed our guests’ expectations and make your stay as comfortable as possible. In order for us to continue to satisfy our guests we need to make corrections where needed. We appreciate the concerns you have brought to our attention. Responses like yours help us to better our staff and hotel.

We do hope to see you back again soon.

Sincerely,

Savannah Boyles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix Chandler Fashion Center

Address: 1221 S. Spectrum Boulevard, Chandler, AZ 85286
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chandler
#2 Family Hotel in Chandler
#3 Green Hotel in Chandler
#3 Romantic Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Chandler Fashion Center 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Phoenix Chandler/Fashion Center hotel will make you feel right at home in the southeast area of the Valley of the Sun in the Price Road Corridor. Surrounded by the beauty of the desert, Chandler, Arizona is home to offices of several Fortune 500 companies such as Intel, Wells Fargo, Amkor, Avnet and Honeywell. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix Chandler Fashion Hotel Chandler

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