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“Just what you would expect from a Courtyard” 3 of 5 stars
Review of Courtyard Phoenix Chandler / Fashion Center

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Courtyard Phoenix Chandler / Fashion Center
3.0 of 5 Hotel   |   1100 South Price Road, Chandler, AZ 85286   |  
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Ranked #18 of 28 Hotels in Chandler
Beaverton, Oregon
Top Contributor
81 reviews 81 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
“Just what you would expect from a Courtyard”
3 of 5 stars Reviewed November 22, 2013

This is a nice Courtyard. Very convenient to several freeways. Try to get a room facing away from Price Road, there is always construction and it starts early. For Marriott Gold members who are used to free breakfast at Courtyard Hotels, you are sent to the adjoining Fairfield Inn for their breakfast. It is OK but a step down from what I expect in a Courtyard restaurant. The service and treatment was good.

Room Tip: Get a room on the north side. The south looking over Price Road is very noisy.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, November 27, 2013
slashby,
Thank you for taking the time to give us your feedback. We hope that you enjoyed the rest of your stay despite the ongoing construction, and we hope to see you on your next trip to the Chandler area.
Sincerely,

DJ Kooner
General Manager
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86 reviews from our community

Traveler rating
    44
    21
    12
    6
    3
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15
10
14
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
South Hadley, Massachusetts
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

Yes, I'm addicted to my Marriott points, so my goal for any business travel is always to stay at a Marriott brand hotel. And as you know, not all Marriotts are created equal. This Courtyard is fantastic. The rooms are well-appointed and recently renovated. The staff is very welcoming. The lobby is vibrant, and two of the nights that I was there, they even had live music - local musicians, who were actually really good!

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, November 6, 2013
Jen H,
Thank you so much for your positive feedback, we're very happy to hear that our hotel and staff met your needs during your stay. We look forward to seeing you on your next business trip to Chandler!
Sincerely,

DJ Kooner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
87 reviews 87 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 29, 2013

It was clean and ordinary.. nothing to make a particular happy mention of. It sure was not nice that one had to call guest services multiple times before getting a response. Considering all it has is a simple bistro, food is an issue unless you are driving or willing to phone order for delivery from any nearby place. Do not see any particular reason for recommending the place

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, September 1, 2013
anrao,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that your stay was not anything special. We will address the issue of not being able to get ahold of guest servies, and as far as dining goes, we do have a complimentary shuttle available daily that is more than happy to take guests to the nearby restaurants at our local mall, as well as pick them up. We strive to make each guest's stay comfortable and memorable, and I hope the next time you are visiting the Chandler area you stay with us again so that we may do the same for you!
Thank you,

DJ Kooner
General Manager
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SC
Top Contributor
265 reviews 265 reviews
53 hotel reviews
Reviews in 106 cities Reviews in 106 cities
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed July 28, 2013

Cheap hotel, 93 USD per night with the AAA discount for less than a year old courtyard (not a Fairfield) sounded promising; unfortunately the sleeping experience was below acceptable. The mattress was of very poor quality that in less than a year of uses it lost its purpose; comfort.
Bathroom shower are very weak, towels are harsh and overused (poor quality). Air condition, individual units, are noisy... for a new hotel, you expect a central ac.
So, I guess you get what you pay for.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, July 31, 2013
TOURtheWORLDMexPal,
I'm very sorry to hear that you did not fully enjoy your stay. We really appreciate you taking the time to give us your feedback and bringing these issues to our attention. Our housekeeping staff has been notified, and we are working to prevent issues like these from happening in the future. I hope that you are willing to give us another chance next time you visit the Chandler area!
Thank you,

DJ Kooner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 24, 2013 via mobile

I liked the location because it is by the highway but out of the city's hustle and bustle. They recently started Tuesday evening happy hour at the lobby with love singers. Occasionally, when the wind blows the wrong way, you get the smell from the nearby dairy farm.


Get rooms facing the dessert at the back because the road can be noisy in the morning.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, July 26, 2013
Ho S,
We're very happy to be your 'go-to' hotel in Chandler, and we look forward to providing you with great service during your future stays with us! Thank you for taking the time to give us your feedback, we look forward to seeing you next time!
Best Regards,

Hunter Carmichael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Top Contributor
229 reviews 229 reviews
116 hotel reviews
Reviews in 104 cities Reviews in 104 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed July 15, 2013

Check in was fast and friendly. I was even given a hand-written welcome card. MOdern lobby and rooms. The room and bathroom seemed to be a little better than other Courtyards in terms of size & decor. It was clean and quiet. They served Starbucks coffee 24 hours a day. Service was excellent; front desk was helpful in suggesting restaurants, and the bistro attendant was very friendly and helpful. Not much nearby in walking distance though. I would definitely stay here again. I even liked the 'departure' email that I got after check-out.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, July 25, 2013
EfficientTraveler,
Thank you so much for your positive feedback! We're very happy to hear that you enjoyed your stay with us, and that our staff was able to accommodate your needs! We look forward to seeing you the next time you visit the Chandler area!
Sincerely,

Hunter Carmichael
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

The hotel is only a few years old, everything is in great shape. Very clean and comfortable. The staff was helpful and pleasant. Breakfast was excellent!! Everyone greeted me with a smile when I walked by them. I will stay here whenever I visit Az.
Thanks for the great experience.
Taves

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler / Fashion Center, responded to this review, June 21, 2013
Taves,
We're so pleased to hear that you enjoyed your stay here with us! We do our best to make you feel comfortable and welcome, and we look forward to accomodating you on your next visit to Chandler! Thank you so much for your feedback!

Sincerely,
Hunter Carmichael
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Phoenix Chandler / Fashion Center

Address: 1100 South Price Road, Chandler, AZ 85286
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 28 Hotels in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Phoenix Chandler / Fashion Center 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Courtyard Phoenix Chandler hotel located off Highway 202 just 20 minutes from downtown via I-10 offers thoughtful amenities for the busy, tech-savvy traveler. Our state-of-the-art lobby features individual media pods, free WiFi and interactive GoBoard(R) for the most up-to-minute news, traffic & weather. Business travelers and vacationing families love our hotel rooms with free WiFi and flat-screen TVs. Some rooms even offer mountain views. When you stay with us, you'll enjoy healthy meal options at our onsite Bistro serving breakfast with Starbucks(R) coffee and dinner with bar service. The most convenient of Chandler hotels, we're minutes from Chandler Mall and offer a free shuttle service to the mall and nearby corporations (7am-10pm). After a busy day in the Phoenix area, take advantage of our fitness center, outdoor pool & patio with fire pit. With rates typically lower than downtown options and close proximity to Fashion Center, Diablo Stadium and Phoenix Raceway, we're the top choice of Chandler hotels. ... more   less 
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Also Known As:
Courtyard Phoenix Chandler / Fashion Hotel Chandler

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