I wouldn't know how the rooms are because they oversold and didn't have a room for me when I arrived after 5+ hours of airport delays due to a security issue. Yes, I arrived late but the room was prepaid and I wasn't even sure if I was flying out or not due to the security issue so making a phone call to my hotel wasn't at the top of my list.
The inept front desk person then tried to move me to a Comfort Inn. I paid $180/night for a Courtyard and they want to move me to a Comfort Inn at the same cost?! I declined and told them to find another hotel. He then called the Crown Plaza (much better customer service and staff) and then asked "Um, are you like, a good hotel?" Really?!?! He tells me it is just down the road...turns out almost 5 miles away and prints out bad directions. I then have to call the Crown Plaza to get the actual directions after getting lost.
Turns out most of the hotels around are sold out...not even sure if thye will have a place for me to sleep tonight and it's wasted my day for my work trip. The again terrible customer service told me this morning they would call me if/when a room was available for check-in. Yes, I am sitting around all day waiting for you to call me...I don't have specific business reasons to be in Chandler.
- Official Description (provided by the hotel):
- The Courtyard Phoenix Chandler/Fashion Center is located just off of 202 and 101, putting guests minutes away from Sky Harbor Airport, as well as Phoenix Mesa Airport. It is also convenient to several golf courses, the Fashion Square Center, Lone Butte Casino, and the entire metropolitan area. The hotel offers an outdoor swimming pool and whirlpool, fitness room, and high-speed wireless Internet Access. Guest rooms feature luxury bedding, atop plush mattresses, and an in-room flat-screen TV. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Phoenix Chandler / Fashion Hotel Chandler