When we checked in on 1/18 for a week's stay, we found out that the incompetent Expedia system and personnel had not forwarded our prepaid reservation to the hotel. An exemplary evening reservations clerk hung in with us and did everything possible, including calling her off-duty manager, to make sure we were taken care of. She processed our reservation from a fax, although it was not the normal process. The staff has been absolutely professional. Warm, interested in our welfare, and a joy to work with. The rooms are newly renovated and very attractive. Everything was clean and the cleaning staff was excellent. The included breakfast was more than adequate with waffles, eggs, meat, cereals, juices and coffee. A great place to stay at a very good price. Would definitely stay again.