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“Place to Sleep, but not to Eat” 3 of 5 stars
Review of Comfort Inn Chandler

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Comfort Inn Chandler
2.5 of 5 Hotel   |   7400 West Boston St., Chandler, AZ 85226 (Formerly Red Roof Inn Chandler)   |  
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Ranked #4 of 27 hotels in Chandler
Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Place to Sleep, but not to Eat”
3 of 5 stars Reviewed August 18, 2013

I have been staying at this hotel for a couple weeks and I've waited to create a review until now. The location is pretty good for me, since it was a bit secluded and being next to the highway. (No noise to cause loss of sleep) however there are a couple things I must say were annoying.

The bathroom: Has a door that swings inward towards the shower on the other side which makes it a bit difficult to get around. Basically you cant shower with the bathroom door open.

The beds: The first time I stayed I had a balance between soft and firm, but the second time I stayed the bed was rock hard firm. Not my preference but I made do with what they gave me.

The food: I gulped down their sausage and egg combo (which never changed the entire stay there) and I could only do one day of this. Luckily there are a few restaurants and fast food joints nearby. Also there is only 1 griddle for these waffles everyone wants to have. This menu needs a re-haul and those paper eggs, gotta go! Also, use FRESH sausage, I had pieces that were burt on one side that led me to believe they were just reheated and old. Yuck. And sorry no hash browns or potatoes or fresh fruit. The best part of the day is supposed to be breakfast. I didn't even check if they had room service, I went out to eat every time. Come on chef.

Room Tip: Ensure you ask for a room with the type of bed you want. (Firm or soft) and ask to have them empty y...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you for writing us a review. We do thank you for staying with us. I do have to apologize that your stay was not up to your standards. We have been completely remodeled as of last year and have all new furnishings including the mattresses. The mattresses are all alike and do not have a firm or softness choice to them. We do change our breakfast on a regular rotation of choices. We do have the highest quality items available for breakfast service each day. This includes cereals, oatmeal, fresh fruits, pastries, toast, bagels and hot items such as waffles, eggs and a meat. Please next time you find something unsatisfactory at our hotel please bring it to our attention and in most cases we can fix the issue right there and then. We do hope you will give us another chance to make it up to you. Come see us again at the Comfort Inn Chandler, AZ
Bridgette Bert
General Manager
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136 people have reviewed this hotel

Traveler rating
    94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Murrhardt, Germany
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 13, 2013

Here are the details:
Staff:
The staff (Nyla) was very friendly at the check-in and very competent.
She was very courteous.
Room:
Clean and modern rooms with enough space for my family (4 Persons).
The room had a flat screen TV, a refridgerator and a coffee machine.
The beds are good and comfortable.
The air conditioning and the bathroom were clean.
Hotel:
The hotel has an elevator, so you have no problems to get in an upper floor with your luggage.
The hotel has free WiFi, an exercise room and an outdoor pool.
Breakfast:
A lot of different cold and hot food, we liked it.
There was a very good service if something was missing.

The hotel has a good connection to the highway,

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you for taking the time to write us a review. Thank you for mentioning Nyla in your review we are very appreciative of all of our employee’s hard work. Your generous words will be shared with all the employees. We are so happy to hear your enjoyed your stay with us. We have just remodeled our hotel last year and it is good to hear that our guests are so happy with our facilities. We look forward to you next stay at the Comfort Inn Chandler, AZ
Bridgette Bert
General Manager
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Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

My wife and I have stayed at this property for years when it was Red Roof Inn. This was a business trip for a conference. Choice Hotels has kept this property nice and up to date. I was impressed with how the decor has improved. The staff is very friendly -- Nyla was a delight to talk to when we checked in and very helpful. We really enjoyed the continental breakfast offerings -- simple fare, nice variety, in a nice setting. The rooms are clean, comfortable, and secure. I've always liked how quiet the property is. The room is functional -- the type of room you want to come back to after a day out and about. The price is still very good for the quality. I love being close the freeway, close to food, but off of the Chandler Blvd enough to be somewhat isolated. We will continue to stay here and look forward to our next visit!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 21, 2013
Thank you for taking the time to write us a review. We are so glad that our remodeled hotel pleases you. We are so thankful that you came to stay with us again. We do pride ourselves on exceptional customer service and an enjoyable stay for all. I will make sure Nyla gets recognized for her outstanding work. Our entire staff appreciates your feedback and we look forward to your next stay with us.
Bridgette Bert
General Manager
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michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2013

I recently Stayed at a comfort Inn in Snowflake ,Az which is a whole different review and will come with a warning and a great disappointment.
This experience though demonstrated you cannot always go by the brand and must use trip adviser to guide you.
The Chandler Comfort Inn and Staff have truly set the bench mark not only as a hotel but for the brand name.
The folks their are so nice and the customer service you cant find any better team,you will always find a smiling face the beginning and the end of your stay.
I was so truly glad to be back in the area to experience a warm welcome and a good nights sleep.
My Compliments To the Chandler Comfort Inn team:
Bridget, manager
Dharmesh Asst manager
Nyla ,Hannah and Joesph will be your Hotel specialists checking you in and each of them will make you feel welcomed.
I need to mention the asst manager Dharmesh went out of his way to bring a news paper to my room.

Thank You all very much!!!!

From the Peppermint Jim road crew!!!

Room Tip: Any problem you may have they will address it right away and make sure your taken care of!!!!
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you for taking a moment to write us a review. We do first have to apologize for your previous experience at another Choice hotels property. All Choice hotels are individually owned and it is up to the owner discretion on service given to guests. We do take pride in the upkeep of our hotel and cleanliness is of the upmost importance. Our staff appreciates your generous words and I will make sure that they are acknowledged for giving you such great service. I have to thank you personally for mentioning my name. We look forward to you next stay at the Comfort Inn Chandler, AZ
Bridgette Bert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
77 reviews 77 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 9, 2013

Great hotel! Nice and clean! It's actually pretty "fancy" for a Comfort Inn. It is fairly new, so that always helps. The staff was friendly and accommodating. The pool was nice and heated. The continental breakfast was yummy! They offered three different cereals, waffle maker, eggs, sausage....and more! The location of the hotel is also a plus. It is very close to the freeway off ramp and there is a "Whataburger" within walking distance. There are also several convenience stores within 2 miles. We felt very safe an comfortable here at the Comfort Inn, Chandler, AZ!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed our full hot breakfast and many other amenities at our hotel. We have just remodeled our property last year and are so glad that you found it to your liking. We do hope to see you at our hotel again next time you are in Chandler, AZ
Bridgette Bert
General Manager
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Spencer, Iowa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 8, 2013

This is the best hotel my husband and I have ever stayed at. Upon entering the outside was very clean and maintained. The inside of the hotel was also very clean, up to date and well maintained as well. Our room was also very clean, spacious, and had a new smell to it. They also offer free WiFi internet, free phone calls, the use of a business and fitness center, swimming pool, and a very filling hot breakfast. All for a reasonable rate compared to other hotels. The one thing that separates this hotel from others we've d stayed at is the wonderful caring staff, one in particular is the assistant general manager Dharmesh. On the morning of our last day we over slept and missed breakfast by 45 mins. When we came down to check out Dharmesh had noticed that we did not come down for breakfast because on the weekends he not only manages the desk but also the breakfast as well. He reopened the breakfast for us and personally made us fresh waffles, eggs, and sausages. We have stayed at several hotels over the years but never with such great customer service. Thank you for the wonderful relaxing stay. If we ever return to Arizona we will defiantly stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you so much for leaving us a review. We are so appreciative of all your kind words for our employees and we will most definitely be sharing this review with them. Dharmesh and many of our employees are outstanding at what they do and we are so happy to call them family. We are so elated to hear that you enjoyed your stay so much and all the amenities our hotel offers. I am so glad we could make your trip to Arizona comfortable. We hope to see you at our hotel again next time you are in Chandler, AZ
Bridgette Bert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 7, 2013

I was moving my son from Illinois to Arizona and when we arrived his apartment wasn't ready yet, we booked at the comfort Inn, and it was great! We called to let them know that we wouldn't arrive until 9pm and they told me over the phone no problem my room would be ready. when i went to the front desk to check in I was greeted with a warm welcome and a welcome to Arizona with complimentary water, juice and a snack bag, the decor was welcoming and inviting. I got our room and the room was great, again great decor, very clean, and comfortable. we were only there 1 night but still a great stay, next morning we took advantage of the complimentary breakfast, a great selection and variety, the pastries were fresh, just a great feel good place

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgette B, General Manager at Comfort Inn Chandler, responded to this review, August 20, 2013
Thank you for leaving us a review. We are so glad we could make your trip to Arizona comfortable. Our employees work so hard to make your stay enjoyable it is so rewarding for our guests to recognize them. We also welcome your sun to Arizona. We hope to see you at our hotel again next time you are in Chandler, AZ
Bridgette Bert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Chandler

Address: 7400 West Boston St., Chandler, AZ 85226 (Formerly Red Roof Inn Chandler)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chandler
#4 Business Hotel in Chandler
#5 Romantic Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Chandler 2.5*
Official Description (provided by the hotel):
The brand new Comfort Inn Chandler, Arizona welcomes business and leisure travelers. Includes Free Hot Breakfast Buffet and Free Wireless High Speed Internet Access. Whether here for Spring Training, visiting family or your year end Fiscal meeting with your business, make Comfort Inn Chandler your home away from home. ... more   less 
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Also Known As:
Red Roof Inn Chandler Hotel Chandler
Chandler Red Roof Inn

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