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“They Go Out of Their Way to Please” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 W Frye Road, Chandler, AZ 85224   |  
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Earn Double Points!
Ranked #3 of 28 Hotels in Chandler
Certificate of Excellence
Louisville, KY
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“They Go Out of Their Way to Please”
5 of 5 stars Reviewed March 29, 2010

We booked an King Bed Junior Suite and we were very pleased with the size and layout of the room. However, the first night, we were frequently awakened by the sounds of the elevator shaft next door, the Staff door opening and closing, and some other "grinding" noise that seemed to shake the room (possibly air chillers on the rooftop?). When I went to the Front Desk in the morning, I asked about the possibility of another room because of the noise. The two young women at the desk (Christine and Jennifer) were very attentive and genuinely interested in helping us find a more suitable room.
When we came back from breakfast, they had a plan. The hotel was nearly full, but they would move us to an Executive Level king bed for one night, then to a Balcony King for the rest of our stay (total of 5 nights). While we were out hiking, they moved all of our things both days (bags, bouquets of flowers, refrigerated food, etc.) They even sent a complimentary snack tray from room service to "apologize" for all of our inconvenience. Since when is a large-chain hotel this interested in customer satisfaction?
Across the road is a large mall (Chandler Fiesta) with a Nordstrom and other stores. The hotel shuttle will take you and pick you up. The breakfast in the Executive Lounge has fewer offerings than other Hiltons we visit, but the quality of the food is superior. The pool is very pleasant and never crowded. A friendly woman will bring you a drink if you wish. You can drive most anywhere in the Valley of the Sun in under 30 minutes (barring heavy traffic) by hopping on Price Freeway (101) or the Santan Freeway (202), both within view (and earshot) of the hotel.

Although I grew up in Mesa (the next town north of Chandler), I wouldn't consider staying there now. Chandler has everything you need and the Hilton has all the right staff for a perfect stay in the desert.

Stayed March 2010, traveled as a couple
Helpful?
Thank WinchesterTrust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, April 8, 2010
Dear WinchesterTrust,
Thank you for taking the time to share your experience while staying at our hotel. We are grateful to know about "grinding noise" and will check into that right away. And, we will be sure to celebrate Jennifer and Christine for jumping in and creating a memorable experience.
Thank you for allowing us to be your hotel.
My Best...
Jim Ryan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 reviews from our community

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Brooklyn, New York
Level Contributor
712 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 397 helpful votes
5 of 5 stars Reviewed March 23, 2010

As a HHonors Diamond member, I stay at a lot of Hiltons, and this is one of the best and a new favorite. The rooms are new, roomy, and clean. Most importantly, the staff are excellent and service is not just a buzzword here. Nightly turndown service, and free internet was a plus. Location is away from the action - nothing is walkable. However, there are plenty of good restaurants within a short drive. Highly recommended when in Chandler.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank drichrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, March 30, 2010
Dear drichrx,
Thank you for taking the time to let us know about your experience at our hotel. And, on behalf of Hilton Hotels, thank you for your loyalty and your Diamond member attainment.
We hope you will honor us by staying with us again on your next visit to Chandler, AZ.
Our Best...
Jim Ryan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary AB Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 12, 2010

Nice clean hotel, very courteous staff but make sure you don't have a room with a balcony. Had a king size room with balcony which faced the liquid air plant across the street which runs 24/7 and believe me it is not quiet. You could only take the balcony door open so long for the noise. On a positive note room was spacious and clean and the service was great. The location is good from the airport and access to the 101 and the mall within walking distance was nice. There were no PPV movies and the Direct TV service is not that great. The best thing about this hotel would be how quiet it was when we did shut the balcony door; the worst ofcourse the constant aggravating noise from the plant. We would not stay there again only because of the noise level of the plant.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ginny124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, March 16, 2010
Dear Ginny124,
Thank you for taking the time to share your experience with us. We are very concerned over the noise level you experienced from our neighbor. Because of you, we have spoken with Air Products to determine what was different in their operation that caused this experience for you. They had no immediate answer, but are searching for one so it doesn't happen again. Their operation is usually quite quiet. Our neighbor takes oxygen out of the air and creates liquid oxygen, hydrogen and argon. These products are what "fuels" the high tech corridor ... Intel, Microchip, Motorola, to name a few. Just a bit of trivia for you....

Should you find yourself traveling from your home in Calgary to Chandler, AZ again, please contact me as we would most enjoy creating a new memory for you. That would be our pleasure.

Our Best...
Jim Ryan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 3, 2010

Welcome was fantastic! Accomodated our request for a high floor. Lobby is attractive and looove the ambiance with the lit candles. We stayed over Valentine's weekend for a comedy concert in Phx. The hotel had live music Sat evening! Room was clean and roomy. We enjoyed the large mirror. Bathroom is really trendy nice! Walk in shower and very roomy! We had a balcony room and it was great. The only downside to the hotel is that it sits right in front of this unsightly and loud industrial plant so we couldn't really enjoy any peace with the balcony doors open. It is not bothersome with the doors close thank goodness! Very nice hotel and friendly staff!!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank zonagurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, March 5, 2010
Dear Zonagurl,

Thank you so much for sharing your thoughts and experience with us over Valentine's weekend. We are thrilled that our warm welcome put you at ease and the lobby, candles, entertainment all gave you a great experience.

Just so you know, we always have live music on Wednesday nights. The Saturday you were here, we made it special with music that night because of Valentine's Day weekend. And beginning 2/21, we always have an incredible Champagne Sunday Brunch...great price, great experience. Please give us a try next time.

Oh, our neighbors across the street....a bit of trivia. We know they aren't "pretty" on the outside, but on the "inside" they literally make the high tech corridor here possible by supplying Intel, Microchip, and so many others in our neighborhood with gaseous products. We are trying to get them to paint a mural on some of their storage tanks. :-)

Our Best...
Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
az
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 2, 2010

The staff was very frriendly and helpful when we walked through the doors with "no reservation". They helped set us up in a room that was surprisingly large with a balcony to match! The rooms were clean and the bed was the most comfortable bed I have ever slept in while away from home. Which is important to me since I have recently had back surgury.
We were less than a block from the Chandler Fashion Center with 100's of shops and resturants for any occasion. I had a great stay and plan on using this hotel again!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AZHotelhopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, March 5, 2010
Dear AZHotelhopper,

Thank you for your kind comments and for taking the time to share your experience with us. Our beds are amazing...we are thrilled that you slept so comfortably!

Next time when you are staying with us on a Saturday night, we have "Champagne Sunday Brunch" every Sunday from 10AM to 2PM. Please check us out...reservations are suggested. The experience, well it's just delicious.

Our Best...
Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
so cal
1 review
5 of 5 stars Reviewed February 22, 2010

The staff went out of their way to make our hockey team feel welcomed.

  • Stayed February 2010
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank joadm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, March 5, 2010
Dear joadm,

Thank you for your kind comment. The parents of so many of our hockey players have let us know how much they enjoyed their weekend with us. We appreciate you doing the same and it was our pleasure.

The boys were great and the parents...wow, what a great way to demonstrate commitment to family.

We hope to see you soon.

Our Best...
Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, CA
Level Contributor
6 reviews
5 of 5 stars Reviewed February 18, 2010

Both of my teeanage boys teams stayed at this hotel during President's Day Tournament for ice hockey. I must say that the minute we walked in this hotel we were treated first class. We stayed in a lot of hotels with our teams before, this is by far the best hotel we stayed in. This hotel is fairly new and held the Hilton standards plus plenty more. The whole staff made sure that our teams were accommodated to its limits. They have provided our teams with a gear room for their equipement bags as well as one of their large rooms so that our boys can play mini hockey. This kept them busy preventing them from wondering the halls. There is a video game room, when one of our parents asked if they have the game "Call of Duty", the manager purchased the game and had it in the playroom the next morning. Breakfast time, they extended the time until everyone had their breakfast with extra waitresses. Also, I did not have a small refrigerator in our room only the executive rooms are provided with one. I asked the front desk what are the possiblities of getting one, she said she will try. When I returned in my room after a game, a small refrigerator was already installed. It made me feel like I was at the Four Seasons ask and you shall receive. They also allowed pets and very accommodating. Close to shopping malls and tons of different restaurants.

When in Phoenix area, this is definitely the place to stay. New hotel, clean, pretty good breakfast buffet, good location, but most of all superb service from the front desk all the way to the hotel managers.

  • Stayed February 2010
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IceFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, February 21, 2010
Dear IceFrog,

Thank you for taking the time to share your experience while staying with us over President's Day weekend.

We so very much enjoyed all the families that stayed with us for the President's Day ice hockey tournament. The boys were great competitors and a lot of fun. We admired the commitment of these young hockey players to their sport and we also admired you and all the parents that enable that commitment to happen. Bravo!

We look forward to hosting you and your teams again.

Our best...
Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Address: 2929 W Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chandler
#3 Family Hotel in Chandler
#3 Business Hotel in Chandler
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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