Welcome was fantastic! Accomodated our request for a high floor. Lobby is attractive and looove the ambiance with the lit candles. We stayed over Valentine's weekend for a comedy concert in Phx. The hotel had live music Sat evening! Room was clean and roomy. We enjoyed the large mirror. Bathroom is really trendy nice! Walk in shower and very roomy! We had a balcony room and it was great. The only downside to the hotel is that it sits right in front of this unsightly and loud industrial plant so we couldn't really enjoy any peace with the balcony doors open. It is not bothersome with the doors close thank goodness! Very nice hotel and friendly staff!!