We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel with outstanding service” 5 of 5 stars
Review of Hilton Phoenix Chandler

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Phoenix Chandler to your Saves list
Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Instant Getaway
Ranked #3 of 28 Hotels in Chandler
Certificate of Excellence 2014
Michigan
Top Contributor
135 reviews 135 reviews
101 hotel reviews
Reviews in 50 cities Reviews in 50 cities
326 helpful votes 326 helpful votes
“Great hotel with outstanding service”
5 of 5 stars Reviewed January 31, 2010

This is a new hotel with rooms that are well designed and absolutely spotless. The hotel is easy to get to from many areas of Phoenix and it's right off the highway. While the hotel is not next to any retail shops or restaurants, it's within a few blocks of a major mall. The staff was very friendly, and that includes front desk and house keeping staff. If they made eye contact, they greeted me. This is a great hotel for business or vacationing.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

373 reviews from our community

Traveler rating
    269
    69
    29
    2
    4
See reviews for
70
79
29
168
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2010

The Hilton Chandler is easy to find, get in and out of, and is conveniently located. The staff was extremely helpful, the food was tasty, and the room was comfortable.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2010

This hotel is clean, rooms are comfortable, has a great workout room, bar area and overall service is terrific. The staff is very open and responsive to feedback. When I have to travel, it's great to have a place as comfortable as this to stay.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2010

After two years of separation, my wife and I decided to give it another try. When she decided to visit me here in the phoenix area, I opted to provide her with a nice surprise stay at the Hilton in chandler. After explaining the situation to the manager, the hotel went above and beyond my expectations. They provided us with an upgraded room along with chocolate covered strawberries and champagne. It is the efforts of my wife and I that will save our marriage, but the Hilton certainly provided us a nice way to restart our lives together. We will always be Hilton customers because of the treatment provided by the hotel management and staff.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2010

The Bad: 1. The entire hotel has a slight, but terrible odor that reminds you of a broken sewer or of (I'm sorry, but this is exactly what it smelled like)... someone breaking wind. I noticed it the moment I first entered the elevator, and thought that perhaps a guest who had been in the elevator prior to me had a gas problem. But, not so-- I had to leave my windows open (thank goodness they opened) 24 hrs a day for my entire stay, with the A/C on full blast (in January) just to try and combat the odor. I also used up several perfume samples I happened to have in my purse--I sprayed perfume on the light bulbs to generate some pleasant aroma, in an attempt to cover up the pervasive "sewer" smell.

2. There were no pay-per-view movies available at all!!! This is my one treat I indulge in when traveling, and I was very disappointed that I only was able to watch whatever happened to be on TV. I have never run into this situation before in any hotel, and I travel at least once a month. I was excited to try this hotel, since it was very nearby where I needed to visit, and this was just unbelieveable.

3. During my 5-night stay, there was one day upon which I received NO maid service at all. I had thought perhaps it was due to the fact that I had departed my room rather late that day--at about 1pm, but I did notice that the maids were busy cleaning other rooms on this floor at the time I left for the day, so I never did understand why my room was not attended to.

4. Room service stops at 10:30pm; if I am ordering room service, it is because I don't want to go get food somewhere because it is too late to be going out--I had to get McDonald's every night of my stay since I returned to my room at about 11pm each night.

5. The view: Across the street is a lovely dirt lot and on the other street is some sort of utillity plant. I was on the 6th floor, but overlooked the roof of some part of the hotel below, and was treated to the sound of the loud machines that operated the air conditioning for the hotel day and night. (Which made the fact that I had to leave the windows open 24/7 even worse.) I understand that the utility plant and dirt lot are not the fault of the hotel, but since I was staying on the top floor, and the hotel was practically empty during my entire stay (including over New Year's Eve), I would expect that I could have been given a nicer room location with perhaps a better view.

6. The "Gift Shop" with "artisan gifts" was nothing but a corner with some magazines; drugstore-type items for sale; some muffins in a case, and coffee/soft drinks for sale. The website makes it sound a great deal better than it really is. I was hoping for some t-shirts or local trinkets, etc., but not so.

The Good:

1. The staff was very friendly and pleasant each time I passed through the hotel, which I enjoyed very much.

2. The hotel interior was nice and quiet.

3. The "Executive Floor" (6th) has a wonderful lounge where you can pick up soft drinks on the "honor system," and enjoy snacks, etc. I noticed a computer and printer there as well, although I didn't need to use it.

4. When I registered online, I opted for an upgrade if available, and was pleased to find that when I checked in, I did receive an upgrade to the Executive Floor and also to free internet. There was a fee for the upgrade, but the fee was less than if I had registered for those amenities originally.

5. Very clean, new, beautiful interior and rooms, wonderful bed and large upgraded bathroom. It did take me about 10 minutes of searching to find the toilet paper roll, however, which was a hoot!

  • Stayed January 2010, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, January 5, 2010
Dear LeePlano_Texax,

Please accept our sincere thank you for taking the time to comment so thoroughly about your experience at your Hilton in Chandler, AZ. We especially appreciate you bringing in the New Decade while at our hotel! Great beginnings begin from great locations.... :-)

We are thrilled that you were able to experience so many of the great amenities at our hotel... our physical product, our people, our hospitality, and our willingness to go whatever mile it takes to bring you the experience you deserve.

We do have occasional "dairy cow" aroma that floats in the direction of Chandler from the one and only remaining dairy farm about 3 miles away. Fortunately, the atmospheric conditions have to be aligned for this to happen and it is less and less frequent. Please, please...the next time you are in the mood for a late night snack, simply ask us. We can always create a simple sandwich or run up to McDonald's for you.

We hope to see you on your next trip. Oh, we do have entertainment beginning January 13th and every Wednesday thereafter in the R Bar... our unique, classy martini & wine bar experience.

Our Best,

Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern,Ca
1 review
5 of 5 stars Reviewed December 30, 2009

New hotel. Everyone was very helpful from resturant recommendations to giving directions. We will be recommending and revisiting this Hotel when in the Phoenix area in the future.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferentino, Italy/Fort Worth, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2009

Stayed for 2 nights, nice hotel, very clean, helpful staff, about what you would expect, My 1 and only complaint was that every morning around 5:30 there was a terrible noise that sounded to me like whales communicating, or cows bellowing. I didnot worry about it too much because I needed to get up anyway, but I felt for those who wanted to sleep in. When I checked out, I mentioned it to the front staff. They said that it was the water softener, and that the hotel engineering staff were trying to fix it. So, it looks like it was a known issue and the hotel was trying to fix it, so what more can be said. I would return.

  • Stayed December 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimRyanGenMgr, General Manager at Hilton Phoenix Chandler, responded to this review, December 30, 2009
Dear SVCSCOT,

Thank you for staying with us over the Holidays! And, we greatly appreciate you taking the time to comment about your experience.

Please accept our apology for the "cows bellowing" sound. You have a great way of describing sounds. After you said that, we knew exactly your experience. Yes, the "cows bellow" no more.

Allow me the opportunity to say hello on your next trip to Chandler, AZ. We are bringing in the Decade by introducing our R Bar...a unique, classy martini & wine bar experience... and would value your thoughts.

The R Bar will have entertainment from 6-9 PM every Wednesday evening. So, if you can stay on a Wednesday night...even better!

We look forward to seeing you.

Our Best...

Jim Ryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Phoenix Chandler? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Family Hotel in Chandler
#3 Romantic Hotel in Chandler
#3 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Cheap Tickets, Orbitz, Hotels.com, getaroom.com, Hilton Hotels, Odigeo and TripOnline SA so you can book your Hilton Phoenix Chandler reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix Chandler Hotel Chandler

Owners: What's your side of the story?

If you own or manage Hilton Phoenix Chandler, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.