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“Best Hilton I ever stayed in” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
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Ranked #3 of 28 Hotels in Chandler
Sarasota, United States
1 review
“Best Hilton I ever stayed in”
5 of 5 stars Reviewed August 7, 2014

The staff is super friendly and the bed is the most comfortable I ever slept on ... this statement is made after comparing all the other Hiltons I ever tried (Hampton Inn, Embassy Suites, Hilton, Hilton Garden Inn, DoubleTree) and other chains like Hyatt and Marriott (Residence Inn, Marriott, Courtyard) all over the states and overseas. That's saying something! :)

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, August 16, 2014
Thank you so much for your valuable feedback!
It is wonderful to see how much you enjoyed your stay with us particularly our beds.
In fact, I agree with you so much that I had to buy one of our beds for my home!
I will be sure to share your wonderful remarks with our staff.
We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
    239
    58
    24
    2
    4
See reviews for
58
75
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144
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Chandler
1 review
5 of 5 stars Reviewed July 31, 2014

The property was conveniently located and well maintained. The rooms were very comfortable, clean and quiet. Nice bar and lobby sitting area. The staff provided excellent, courteous service throughout our visit. We certainly stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, August 4, 2014
Thank you so much for providing us with valuable feedback.
It is great to see how much you have enjoyed our hotel.
We hope you will come join us again soon and please let me know if there is anything we can do to make your next visit even better!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
3 of 5 stars Reviewed July 28, 2014

I booked this hotel on hhonor points, wishing for a more upscale approach & comforts, rather than the bare essentials at a Hampton Inn. I should have saved the points and booked with Hampton. Why? Short staff, family reunions and noise. Who want to sit in a bar, when there are 30 people from a reunion domineering all the seats and tables? That was after they closed the executive lounge on the top floor, for lack of personnel, so it wasn't even available. Double whammy. Call ahead, make sure they have 1) adequate staffing; 2) no domineering groups concurrently; and 3) some place else where both service & serenity were available...during your own stay.

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, August 4, 2014
Thank you for providing us with valuable feedback.
I would like to apologize for unpleasant experience at our hotel.
You bring up very good points and we will certainly discuss them the next time we book a wedding group.
I also wanted to inform you that we have refunded all of your HHonors points for your stay.
Additionally, the next time you are in the Chandler area, I would like to offer you a complimentary night stay with us. I am confident we will deliver the high level experience that is our standard.
Please contact me at jason.diruzza@hilton.com and I will happy to assist!
Thank you!
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West Hollywood, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 27, 2014

After my disastrous week at the Sheraton I changed hotels to The Hilton. I walked in and new I was in for a much better stay. The people at the front desk were very nice and even knew my preferences. The room was clean, the bed comfortable and overall I had a nice stay. We ate at the restaurant a couple of times and the food was great. This is a place I will definitely come back to on my future trips to Chandler. It's close to the office and overall a comfortable place to stay. The only reason it didn't get five stars was the lack of air in a hot hallway and elevator. Overall a nice place to stay if you're in town on business.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, July 28, 2014
Thank you for taking the time to provide us with valuable feedback.
It is wonderful to see how much you have enjoyed our hotel, particularly our staff and outlets.
I will be sure to share your kind words with our team.

I apologize for the difficulties we have had with the air conditioning in our hall ways. You will find we have made a large improvement there and will be much more comfortable.

We look forward to you visiting us again soon and please let me know if there is anything we can do to make your next stay even better!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
1 review
5 of 5 stars Reviewed July 26, 2014

Traveled on business but could see using this hotel for personal vacation because of the value. Staff are friendly and helpful and hotel has a full range of amenities. Only used the restaurant for breakfast and it offered a full range of menu items including plenty of fresh fruit and hot oatmeal. I would definitely stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, July 28, 2014
Thank you for taking the time to provide us with valuable feedback.
It is wonderful to see how much you have enjoyed our hotel, particularly our staff and outlets.
We would be delighted if you tried our delicious lunch and dinner options as well!
I will be sure to share your kind words with our team.
We look forward to you visiting us again soon and please let me know if there is anything we can do to make your next stay even better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, United States
1 review
4 of 5 stars Reviewed July 18, 2014

Has a to-go breakfast bar with Starbucks coffee. Live entertainment in the lobby lounge and bar Mon-Wed. Nice rooms, exec lounge. Not a lot surrounding the location, but if you are content with driving to the downtown Chandler it works. Also, right next to freeway for easy access.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, July 28, 2014
Thank you for taking the time to provide us with valuable feedback.
It is wonderful to see how much you have enjoyed our hotel, particularly our outlets and entertainment.
I will be sure to share your kind words with our team.
We look forward to you visiting us again soon and keep in mind we have a complimentary shuttle that goes anywhere within 5 miles. We'd be delighted to take you anywhere you needed to go, including Downtown Chandler.
Please let me know if there is anything we can do to make your stay even better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosmalen, Noord-Brabant, Netherlands
Top Contributor
96 reviews 96 reviews
11 hotel reviews
Reviews in 66 cities Reviews in 66 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 18, 2014

Very good hotel. Large room, very clean and really charming and helpfull staff. Located close to a large mall where you can find everything. Good restaurant and good bar with a lsrge selection of beverages. Will definately go here on my next trip to Chandler

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, July 28, 2014
Thank you for taking the time to provide us with valuable feedback.
It is wonderful to see how much you have enjoyed our hotel, particularly our staff and outlets.
I will be sure to share your kind words with our team.
We look forward to you visiting us again soon and please let me know if there is anything we can do to make your stay even better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chandler
#3 Business Hotel in Chandler
#4 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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