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“Great location and very clean hotel” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
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Special Offer
Executive Level Upgrade
Ranked #3 of 27 hotels in Chandler
Chandler, United States
1 review
“Great location and very clean hotel”
5 of 5 stars Reviewed June 5, 2014

This is a very clean, quality hotel. I stayed on the executive level for one night. Its near the Chandler mall and convenient to many restaurants. They offer a free shuttle within 5 miles. The rooms were very clean and comfortable. The bathroom amenities were better than the average hotel. The service was exceptional from everyone I encountered (always a smile and always helpful). The only issue I had was some children slamming doors on the executive floor. The hotel can't control children....kids will be kids. However they should not put families on the executive floor, in my opinion. The pool was nice, clean and refreshing. Plenty of lounge chairs and towels. There did not appear to be a pool bar/restaurant so I ordered food from the bar and the bartender brought it to us at the pool. She even brought cups of ice and bottled water, even though I did not request it because we had already brought water. Very thoughtful of her none the less. Overall it was a great experience.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 7, 2014
Thank you for taking the time to give us valuable feedback.
It is great to see you enjoyed your stay with us, with the one exception.
We want all of our guests to have a wonderful experience within our hotel. We will be reviewing plans to patrol the guest hallways more and the proper handling of unattended children.
We appreciate the kind words and suggestions.
We hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Diamond Bar, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

My stay at this hotel was a pleasure from check-in to check-out. The staff are pleasant and helpful. The rooms are clean and quiet. The restaurant food was on par with fine dining restaurants and very reasonably priced. I will be back.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 7, 2014
Thank you for taking the time to give us valuable feedback.
It great to see how much you enjoyed your stay with us and I will be sure to share your words with our staff!
We sincerely appreciate your loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed June 5, 2014

I was disappointed with the staff and their I don't care attitude. they did not handle a complaint that was presented very well. They bar was not well staffed prior to the reception and the breakfast buffet was average.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 7, 2014
Thank you for taking the time to submit a review.
I am very sorry to read about your experience with us and the performance of our staff.
You raise very good issues we can improve upon.
I have already begun the process of improving our staff attitude and will address with the Food and Beverage management the issues of breakfast quality and proper staffing.
Thank you for bringing these points to our attention.
We hope you will come visit us again soon.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

We had a fantastic experience for our daughters wedding reception. Every person that worked at the Hilton provided excellent customer service, the food was excellent. I would highly recommend the Hilton ask for Leslie she is an expert at her job.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 7, 2014
Thank you for taking the time to give us valuable feedback.
It is great to see that you enjoyed your stay with us especially your daughter's wedding reception!
I will be sure to share your kind words to our entire staff, including Leslie.
We look forward to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando, florida
Top Contributor
65 reviews 65 reviews
63 hotel reviews
Reviews in 42 cities Reviews in 42 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 3, 2014

Over the last 5 years or so, I have consistently been impressed with the staff, quality, and overall experience provided by this property. (Cumulatively, I estimate I've stayed at this property for 50 nights during this period.) I am sorry to say that this is no longer the case and can no longer recommend this property. I was scheduled to be here for 5 nights but left after 1 night. The reason was simple - and it is the reason that I kept hoping would change - as this is not the first time I've experienced it. Basically, the hotel - unless you are staying at/near rack rate - will not typically honor diamond status requests. Yes - I realize to some of you this is a bit "picky" but I travel between 100 and 120 nights per year and the "little" things really make the difference between an average property and the great property. It bears witness again that the front desk person (1) did not acknowledge my diamond status (2) did not info me that the executive lounge would be closed and did not bother to issue a coupon for drinks/hors d'oeuvres (since the lounge would be closed) and (3) wanted to argue with me about my request for balcony room by indicating that these rooms were already taken. To their credit, a hilton employee did apologize about this lack of communication for (1) and (2) during an encounter in the lounge - but I will say to the proverbial: (a little too little and too late). That said, I asked housekeeping and it confirmed my suspicion that balcony rooms were in fact available. Practicing this sort of deception is unforgivable. Also, it is the little details that make the difference, especially with so many other great hilton properties in the phoenix area. Yes, it's a good hotel, great location but I can no longer recommend it.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 5, 2014
Thank you for taking the time to submit a review. I’m very sorry to read about your experience with us. You have certainly given us great feedback we can share with our team and find out where our processes need to be revisited.
We care greatly about the loyalty and comfort of our Diamond Members and would never actively deceive any of our guests.
At this time I can only speculate as to where the breakdown of communication occurred, but I assure you I will look into this matter.
The next time you visit the Phoenix area we would love to have another chance to show we are still the quality hotel you used to love.
Please send me an email next time you are headed this way and I will make sure you have a great stay! jason.diruzza@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Newer hotel, not exactly across the street from the mall, but within walking distance. The rooms are good size and bathrooms are large. Bed is very nice and cozy. Free standing travertine tile shower is large and very nice. It is a small hotel, compared to other Hilton's, but laid out well and easy to maneuver. I didn't have a chance to try the restaurant, but lobby bar is nice. I have stayed at many hotels in Chandler and this one is one of the newer hotels that is comparably priced. I will stay here again for sure.

Room Tip: Large shower and cozy bed.
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Manager at Hilton Phoenix Chandler, responded to this review, June 2, 2014
Thank you for taking the time to give us valuable feedback.
It is great to see that you enjoyed your stay with us.
I will be sure to share your kind words with everyone.
We look forward to having you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
1 review
5 of 5 stars Reviewed May 27, 2014

My room was super clean! The beds were so comfortable def high end sheets! I will def stay at this hotel again. The breakfeast buffet was the best part and it was so cheap. They even let me take food to my newly wed husband.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason D, Front Office Manager at Hilton Phoenix Chandler, responded to this review, June 2, 2014
Thank you for taking the time to give us valuable feedback.
It is great to see that you enjoyed your stay with us, particularly our beds and breakfast options.
I will be sure to share your kind words with everyone.
We look forward to having you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chandler
#3 Business Hotel in Chandler
#4 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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