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“Terrific for the Business Traveler” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
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Ranked #3 of 28 Hotels in Chandler
Certificate of Excellence
Nebraska
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Terrific for the Business Traveler”
5 of 5 stars Reviewed May 8, 2014

I'll review this experience from a business perspective, as that was my reason for staying there. Upon check-in, the staff was super friendly and accomodating. They upgraded me to the Executive floor with lounge access, which was much appreciated. They also gave me a code for free internet access.

My room was beautiful and spotless. High quality toiletries, complimentary water in-room, and chocolates were a nice touch. There were also thick bathrobes, but I didn't use them. The bed was very comfortable with plenty of pillows and a lovely down comforter.

The executive lounge by day is stocked with water, soda, and small snacks. At 5pm, they bring out a hot appetizer and a crudite tray. The first night was a beef tips in a puff pastry, and the second night was a breaded mac and cheese bit..both were delicous. In addition, there is a super friendly and accomodating concierge/bartender on staff who will make you a delicious cocktail for $3.00 for an extensive on-hand bar selection. This was certainly nice, but at the end of the day, the lounge at the Intercontinental is better because they have complimentary cocktails in the early evening, and complientary cordials and dessert later in the evening..the rooms are around the same price.

I ordered room service one night, and it arrived in a speedy fashion and was delicious! Another terrific perk is the comp. breakfast in Cafe 2929, one option is to get any beverage from the Starbucks menu and any breakfast item...very nice!

Overall, this hotel definately met my travel needs, the staff was always professional and friendly and I would definately stay here again!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, May 12, 2014
Dear Rio77,

Thank you so much for submitting a review. I am very happy to see that you enjoyed your stay with us. Gian our concierge on the executive floor is great. I’ll be sure to share your survey with him. We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
1 review
2 of 5 stars Reviewed May 4, 2014

What is the awful smell on 3rd floor, that hits you when you walk off elevator. We tried to plug around room door, but it smells like the carpet is full of sweat or urine. It was great location, close to places of interest, but we will find somewhere else to stay on next trip.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, May 5, 2014
Dear E H,

Thank you for taking the time to share your feedback. We apologize for the inconvenient smell you ran into on the third floor. We appreciate you bringing it to our attention and have alerted our housekeeping staff. We know that comfort while traveling is very important, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us in the future.


Kind Regards,
William Taylor
Director of Operations
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Gilbert, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

Our experience was fantastic; the hotel was very comfortable and accommodating to our needs. The staff was incredibly friendly and the restaurant was delicious and reasonably priced. We needed a place to stay that allowed pets and the Hilton was the answer to our prayers.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, May 5, 2014
Dear Jennifer D,

Thank you for submitting a review. I am very happy to see that you enjoyed your stay with us. I will be sure to share your survey with our team. We always look forward to having our guests with pets stay with us.

We look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rialto, United States
1 review
3 of 5 stars Reviewed April 28, 2014

Blocking/scrambling certain TV Channels. If you do not want certain television channels viewed by your hotel patrons, the do not list them for channel selection. And when your personnel is asked as to why only one channel on TV is SCRAMBLED or SNOWY, there is no credible or reasonable explanation given.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, May 5, 2014
Dear Walter D,

Thank you for taking the time to submit a review. I’m very sorry to hear there were issues with one of the TV channels we offer. We have a separate DirecTV box for each channel we offer. I will have our Engineering team check to see that all are working. We do not intentionally scramble or make unavailable any of the channels that we offer.

Thank you so much for bringing this to our attention. We greatly appreciate it!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United States
1 review
5 of 5 stars Reviewed April 18, 2014

The room was clean and fresh - except for the tiles in the bathroom which were a little rusty & moldy - the staff was helpful and friendly & courteous. The pool and spa were nicely kept, clean and inviting. The Starbucks stand was convenient.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, April 22, 2014
Dear Nicholas B,

Thank you for taking the time to submit a review. I am very happy to see that you enjoyed your stay with us. I am sorry to hear about the condition of the tile in the bathroom. I will have our Chief Engineer and Housekeeping Manager look into this right away. Thank you again for letting us know about it.

We look forward to you next stay with us!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So. Cal., United States
1 review
4 of 5 stars Reviewed April 18, 2014

Clean rooms, friendly staff, great bar lounge, Executive lounge for Hilton Honor Gold and Diamond members. Large mall one block from hotel with free shuttle to and from the hotel. Rates are a bit high compared to others in the area.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, April 22, 2014
Dear Joseph V,

Thank you for submitting a review. We greatly appreciate your loyalty with Hilton. I am very happy to see that you enjoyed your stay. We look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 13, 2014 via mobile

Had room #631 on the executive floor. It is not worth upgrading to at all. Just a pure cash grab.The staff are super friendly though and the breakfast buffet was great. Not much around at for walking to but the pool was quite nice. There is a free shuttle but only 5km radius, not sure if I would stay here again.

Stayed April 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, April 16, 2014
Dear drock5280,

Thank you for submitting a review. I am sorry to hear that you did not find the upgrade to the executive floor to be a worthwhile expense. It doesn't sound like our team did a very good job of communicating the executive floor benefits. I will be sure to review this with our Front Desk team.

We appreciate your loyalty with Hilton!

Sincerely,
William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Family Hotel in Chandler
#2 Romantic Hotel in Chandler
#3 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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