I'll review this experience from a business perspective, as that was my reason for staying there. Upon check-in, the staff was super friendly and accomodating. They upgraded me to the Executive floor with lounge access, which was much appreciated. They also gave me a code for free internet access.
My room was beautiful and spotless. High quality toiletries, complimentary water in-room, and chocolates were a nice touch. There were also thick bathrobes, but I didn't use them. The bed was very comfortable with plenty of pillows and a lovely down comforter.
The executive lounge by day is stocked with water, soda, and small snacks. At 5pm, they bring out a hot appetizer and a crudite tray. The first night was a beef tips in a puff pastry, and the second night was a breaded mac and cheese bit..both were delicous. In addition, there is a super friendly and accomodating concierge/bartender on staff who will make you a delicious cocktail for $3.00 for an extensive on-hand bar selection. This was certainly nice, but at the end of the day, the lounge at the Intercontinental is better because they have complimentary cocktails in the early evening, and complientary cordials and dessert later in the evening..the rooms are around the same price.
I ordered room service one night, and it arrived in a speedy fashion and was delicious! Another terrific perk is the comp. breakfast in Cafe 2929, one option is to get any beverage from the Starbucks menu and any breakfast item...very nice!
Overall, this hotel definately met my travel needs, the staff was always professional and friendly and I would definately stay here again!