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“My favorite hotel in the Phoenix area” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
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Ranked #3 of 28 Hotels in Chandler
Certificate of Excellence
Madison, Wisconsin
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“My favorite hotel in the Phoenix area”
5 of 5 stars Reviewed February 17, 2013

I travel to AZ frequently for work and I opt to stay at the property whenever I can. It's small enough so that everything is convenient inside if it, yet it has some amenities that hotels of this size typically do not have these days. Examples: A lounge, a restaurant, a coffee shop. Live music in the lounge some weeknights. The 6th floor is the Executive floor which has it's own modest lounge and some additional amenities. During my last stay I managed to leave my car keys in my room. I didn't discover this until i was back in WI and could not access my car. Not only did housekeeping find my keys, they promptly shipped them to my home address. This is a top notch property and I look forward to staying there again soon.

Room Tip: 6th floor is the Executive floor. Usually not a lot more to stay on that floor. Enough extra perks t...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, February 19, 2013
Dear jmp1975,

Thank you for taking the time to submit a review. I am very happy to see that you enjoyed your stay with us and were able to spend some time in the Executive Lounge. We recognize that sometimes it’s the small things that can separate us from the competition and it is refreshing when our guests notice that.

We appreciate your loyalty with Hilton and look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Irvine, California
1 review
5 of 5 stars Reviewed February 3, 2013

This location is rated a 3 star but I would rate this location as a 4+ star. We often stay at the Ritz Carlton and this place was very nice for the location and the price. The staff was very friendly, greeted you on the way in each time, really made us feel special. We stayed 5 days. We ;eft and had to come back cause we were in a car accident so when we checked in again we got another room. The first room had a faulty shower, the water temperature was fluctuating which was very odd but we didn't report it until we were on our way out. Also the location is very good but you're across from a processing plant of sorts, it's kind of an eyesore but I didn't expect much from that area of Arizona.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, February 4, 2013
Dear TheMcG17,

Thank you for taking the time to submit a review. I am very happy to see that our staff took great care of you and that you enjoyed your stay at the Hilton Chandler. I am sorry to hear about the car accident and hope that everyone is okay.

We appreciate you loyalty and look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 2, 2013


I travel from Asia and was there from 19-26Jan, the weather turn up all time high than usual at 81F. Usually it's 70s or below. Night was nice with a fleece jacket. The room is nice and bed comfy. The bathroom must have been renovated before cos the standing area for shower is quite small, looks like a tub area before. I am 180 lbs and if I am bigger I think I will trouble closing the glass door. The area outside is walking distance close to the fashion mall with Targets, Sears and many others. It's very convenient if u don't drive. I stayed in hotel most of the time due to my workload but I still feel a nice welcome from the friendly staff, Jason, Justin, Malcolm etc. Jason took care of my postcard postage which I appreciated very much. This will be my preferred hotel if I come down Chandler again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, February 4, 2013
Dear AIK71,

Thank you for taking the time to submit a review. I am very happy to see that you had an enjoyable stay with us and that our staff delivered excellent service. I will be sure to give kudos on your behalf to the staff members you mentioned.

We appreciate your loyalty with Hilton and look forward to your next visit!

Sincerely,
William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 24, 2013

Great Check in on Christmas Eve. Young staff made us feel welcome! Room was very good, nice view and very quiet! We were visiting family for Christmas, Staff on Christmas Day was exceptional as well! Can't say enough good things about the experience. See you Next year!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, January 28, 2013
Dear Brian1024,

Thank you very much for taking the time to submit a review. It’s great to see that you had a wonderful experience at the hotel during the Christmas holiday. I will be sure to thank our team for making sure you had a great time here.

We appreciate your loyalty with Hilton and look forward to your next visit!

Sincerely,

William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward, California
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 20, 2013 via mobile

I am just concluding a 7 night business stay here. First, the good...every staff member I interacted with was exceptionally warm and friendly. Room was comfortable with the exception of no bathtub, shower only. Everything was in order including my request for a microwave before I arrived. Impressive. Request for extra hangers etc all done quickly. Room service was fast and quality of food and food choices better than a lot of places. Two issues. One, lack of TV station options. Multiple sports channels and multiple children's options but lacks the diversity of options for female business travelers, I.e. hgtv, food network, e, etc. not that big a deal but most Hilton properties I stay in have these....now to the bigger issue and I did complain to the manager on duty today. When I came down for breakfast this morning at 10am the tile floor was in the middle of being cleaned right at the entrance and all through the bar. Had to lift my pants so not to get them wet. Chemical soap smell permeated the restaurant. Cleaning people were rude. Even hotel staff, not to mention all others hotel guests upset. When done with breakfast they had now moved on to elevator area. I live in hotels 300 nights a year and not once have I seen this done at 10/11 in the morning. Not to mention their rude staff who I overhead being argumentative with the hotel staff when hotel staff was trying to tell them they could not clean in an area right now. Ultimately the hotel manager should have sent them away to come another time no matter how aggressive and rude they were. That cleaning firm should be fired!

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, January 22, 2013
Dear Slgiberson,

Thank you for taking the time to submit a review. I am very happy to see that in most aspects of your stay our team did a great job. The lobby tile cleaning that took place on Sunday could definitely have been handled better by our team. We learned a lot from this and will be better prepared to handle this type of situation in the future. We will be upgrading our TV channel lineup this year sometime. The suggestions you have provided will be very helpful as we decide what channels to add.

We appreciate your loyalty with Hilton and look forward to your next visit!

Sincerely,

William Taylor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 16, 2013

It seems like Hilton's have gone down to more a run of the mill hotel chains over the years. The hotel itself seemed to be kept up pretty well but the rooms carpet could have used some attention. The lobby and breakfast area was very nice and the staff throughout the whole property was very friendly! However housekeeping wasn't on their feet as we did get skipped on daily service. Overall it's a decent place to stay but for the price I was expecting a little more out of the room.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, January 18, 2013
Dear Sunnyskies32,

Thank you for taking the time to complete a survey. I am sorry to see that your stay with us was just average. From January 2nd – January 6th we had the carpets and tile in all of our rooms professionally cleaned. I am very glad to see that our staff did a great job during your stay. I will work with our Housekeeping Team to make sure everything possible is being done to avoid rooms being missed during cleaning service. We appreciate your loyalty with Hilton and look forward to your next visit!

Sincerely,

William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
Top Contributor
56 reviews 56 reviews
3 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed here on our way to Texas (from CA) and had a GREAT experience. From the phone call we made checking on available rooms, to a smooth, friendly and competent check-in, to a QUIET night's sleep in a CLEAN and COMFORTABLE room, to a GREAT (affordable) buffet breakfast, to a smooth and competent check-out... it was simply excellent. The staff here are all courteous and "on it." They were professional and exceptionally friendly. On our way home, we drove 13.5 hours to get back there! Again, competent and friendly on the phone!!! Smooth check-in, quiet and clean room... but this time, I ordered room service... How did I miss this our first time through??? Amazing! The salad (with grilled chicken) and pinot grigio was PERFECT. I got a side of macaroni and cheese (GREAT prices for room service... and the food was great! My husband said he was not hungry, but he inhaled the mac and cheese! I found out in the morning that they have a young chef working there, and I will tell you, HE IS FABULOUS! The breakfast buffet, and continental breakfast include fresh fruit (ripe and beautifully presented), oatmeal, yogurts, fresh fruits, nuts, breads, muffins, fruit juices... and standard fare: eggs, bacon, sausage, etc. etc. When I complimented our server, I found out why it all works so well... this chef is "on it!" Obviously he takes great pride and care of the food this Hilton serves. We heard he hand carves his steaks and picks the BEST! We had a beautiful view of the city when we woke this morning... saw hot air balloons across the city... There is a plant of some kind across the street from the front of the hotel, but we never had that view... so I can't say anything about it. But I will say, this was one of our best Hilton Hotel experiences. Management obviously has chosen their staff carefully. I give them five stars! AND they are south of the city, so they are slightly off the beaten path... Chandler is quieter, and close to the 10. Highly recommended!!! Well worth it if you are staying in the Phoenix area! And plan on eating in!!! (We aren't bar people, but the bar looked great... active as there was a bowl game in town not far from the hotel last night!)

Room Tip: Just ask for a quiet room. It was unbelievably quiet! And the king bed was very comfortable... huge...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Director of Operations at Hilton Phoenix Chandler, responded to this review, January 2, 2013
Dear Sheila M,

Thank you very much for taking the time to post a review of your experience at the Hilton Chandler. I am very happy to see that you enjoyed your stay with us. We are very fortunate to have Chef Nick at the hotel. I will pass along kudos to him on your behalf. We appreciate your loyalty with Hilton and look forward to your next visit.
Sincerely,

William Taylor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Family Hotel in Chandler
#3 Business Hotel in Chandler
#3 Romantic Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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