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“Above average service” 5 of 5 stars
Review of Hilton Phoenix Chandler

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Hilton Phoenix Chandler
3.5 of 5 Hotel   |   2929 West Frye Road, Chandler, AZ 85224   |  
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Special Offer
Executive Level Upgrade
Ranked #3 of 28 hotels in Chandler
London, United Kingdom
Top Contributor
99 reviews 99 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
92 helpful votes 92 helpful votes
“Above average service”
5 of 5 stars Reviewed May 2, 2012

As ever the reliable hilton chain does it again. Upon arrival we felt very welcome and were treated well. there was a wedding / function at the hotel which never disturbed us. There is a little shop for necessities and the food ion the restaurant / bar was good.
Reception were really very helpful and we would absolutely stay here again. Not much more to say as hilton always seems to be good.

Room Tip: Some rooms have balconies
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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279 people have reviewed this hotel

Traveler rating
    203
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Iowa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 29, 2012

Stayed at the Hilton while visiting a relative in a near by hospital. The rooms were very nice, property very clean and well kept and staff was excellent. Ate in the restaurant one night and room service for breakfast and the food was very good. Location is excellent for shopping, right at insections of busy 101 and 202 freeways so easy to get around to many other locations in the valley.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Middleton WI
Top Contributor
59 reviews 59 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed March 26, 2012

This place is not very good. When I checked in I was told that their hotel shuttle could note take me to my place of business even though I confirmed it on the phone several times. They told me they would make an exception. Since I was staying on the Executive Level I thought it would be similar to other Club Levels or Regent Levels at other hotels. I was sadly mistaken. The complimentary breakfast is one cup of coffee, orange juice and yogurt - that's it! Pretty pathetic. I can only imagine how miniscule the evening appetizers are. Also, I asked for a 6 am wake up call, and that call never came. This shows you the level of customer service here. And one more thing - no airport shuttle. I have stayed at Hyatt Place which is far better in all areas. I do not understand the glowing review this place receives.There are better choices.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 25, 2012

The Hilton Chandler is the suburban manifestation of the urban Hilton experience. It had very nice rooms and an attractive physical plant. The pool was nice and the fitness room was more than adequate. The executive breakfast separated the experience from its competition; it was a great offering for only $4 if you are on their plan (coffee and a pastry or yogurt is free in a Starbucks coffee stand). Service always separates hotel experiences and it was very good, with only one staff person cavalierly ignoring my complaint that we had not been added to the executive breakfast list. A later desk clerk promptly made the effort to actually check the records and remedied the situation immediately. I would go back again.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Springfield
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2012

Enjoyed our Leadership meeting at the Hilton in Chandler. It is conveniently located by a mall, eateries. Excellent breakfast and lunches. Conference room accommodated our meeting needs, team breakout sessions. The Bahia room accommodated our evening "hanging out" sessions overlooking the pool, large screen TV. Friendly staff, excellent to work with, and available whenever needed.

Room Tip: Beddings/mattress very comfortable
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 9, 2012

This hotel was conveniently located in the Chandler area, very nice updated rooms,comfortable, fairly new, nice lobby with bar and restaurant, Starbucks on site. Just a nice experience with no issues. Good breakfast and it was included in rate!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bismarck North Dakota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2012

We stayed a week and the Hilton - Chandler AZ and had a great time. The pool was great, they had an awesome workout room. The bed was so comfortable and if you were allergic to feathers, they accomodated with no feather bedding/pillows.

Room Tip: we stayed on the south side of the hotel. rooms were pretty quite. they had various prices for dif...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Chandler

Address: 2929 West Frye Road, Chandler, AZ 85224
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Chandler
#3 Business Hotel in Chandler
#4 Family Hotel in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Phoenix Chandler 3.5*
Official Description (provided by the hotel):
Our boutique style hotel is in the heart of one of the most beautiful regions of Southeast Phoenix. Enjoy the comforts of a unique business or leisure destination. We are close to Phoenix Sky Harbor Airport, Tempe, and a block away from Chandler Fashion Center where you will find shopping, dining and theater choices. Enjoy our R Bar with daily Happy Hour and the casual elegance of our restaurant, Taste | an American Bistro. Our pool, spa and Fitness Center are always awaiting you. Enjoy your home away from home. ... more   less 
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Also Known As:
Hilton Phoenix Chandler Hotel Chandler

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