My husband and I just got home from our nightmare in Casa Grande! Before I booked us into the Legacy Suites, I called manager, John and asked him to explain the negative reviews and tell me why I should book with them. He told me that the reviews were from other hotels in the area because they were jealous of the LS because they are new and bigger. I booked based on what he said.
Our room was way to the back so access to the front desk would be difficult. When I got in the room, I noticed that it was very sparce. No wastebasket, no radio, no place for luggage, no coffee pot, no shelf for toiletries, NOT EVEN A DOOR KNOB ON THE BATHROOM DOOR!!! And the shower! It had "brown smoogy stuff" smeared all over the tiles. The walls made noises all night long, knocking, knocking, knocking. The blinds were too small. No amenities at all.
Some of our family came to Casa Grande to meet up with us. There were many rooms available but because they only wanted one night, it was too much trouble for "housekeepping" to clean up a room. Our family went next door and for a few dollars more were treated like they were important. We were soooo jealous! We meet them the next morning and watched them eat their very nice breakfast. At the LS, you might get coffee if you waited till they got around to opening the office at 8:00!
All in all, this was the WORST place I have ever stayed in in the entire United States and Mexico. As we plan to return again to Casa Grande next year, you can bet we will be at the Comfort Inn where they really care about your comfort. Never again at this rat hole.
Staff, John, if you are reading this, I told you I was going to do it and here it is. I am only sorry I didn't use a credit card when I registered as I would cancel the transaction. You will not get another penny out of me, however. Goodbye forever, Legacy Suites of Casa Grande.
- Official Description (provided by the hotel):
- Comfortable, Convenient and Affordable! A place to call home as long as you'd like at Legacy Suites Extended Stay, Casa Grande, Arizona. Book an affordable residential style suite with just the right amount of amenities. No lease, no credit check and free utilities! Your pet is also welcome! ... more less
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- Also Known As:
- Legacy Suites Casa Grande Hotel Casa Grande