We have stayed at many hotels ranging from the Maui Four Seasons to humble privately owned motels. We are well travelled but not snobs at all. We have no problem carrying our own luggage, getting ice on our own, etc. This resort charges resort prices but fails to deliver. As previous reviews state there is no early check in at this hotel. They say they will call you when your room is ready. We asked if we could wait at the pool. We were told yes but we have no place for you to change. No hospitality suite. We changed in the bathrooms near the hotel lobby. No offer to store our luggage. Back in car it went. We then made our way to what appeared to be the closest pool entrance from the lobby. Locked. Made our way back up towards the lobby and across to the far side of the pool. Once in we looked for the pool attendant. None! Towel caddy? None! We then asked one of the two bar attendants where we could obtain pool towels. In a snotty tone she said "they are found in your room so obviously we don't have any". When we told her we were waiting for our room and were granted permission to use the pool she snickered. We then asked where we could get pool towels. She said "at the front desk" Really?? Where we just came from. No offer from her to retrieve them (i would have tipped her and told her such had she offered) and they were not provided by front desk staff when we initially expressed our desire to use the pool. Unreal!! No shade at pool. Three umbrellas hoarded by those who most likely staked things out early morning. Now the pool has a bar with two attendants, but be prepared to retrieve your own drinks. Also no food available poolside except hamburgers, hotdogs and chips. At a resort? Really? We were then overcharged for our final round of drinks. We had to go inside to the main bar to sort things out. The two attendants somewhat ganged up on me even though I had my credit info up on my cell phone. I sorted it out with another bartender who apppeared far more experienced. Now after I reserved our room one month prior. I was emailed a certificate for a free room upgrade. The instruction stated show at check in for upgrade. We did. Clerk sat it aside.and said nothing. Know your reservation and the classes of rooms available as where they initially placed us was not an upgrade at all, nor was second room. Requested upper floor...first room was not. Second and third rooms were second floor only upon me insisting. Request for robes and extra pillows were never accomodated. Once in room it was dark, clean, nice pool view, no mini bar, one regular coffee pack, no room safe and room was very warm. Turned down ac. We were in hurry to meet friends for dinner. We quickly showered and left for dinner hoping for a cooler room upon our return Returned 6 hours later and the room had only cooled by two degrees. Called front desk. Maintenance showed up 40 minutes later. Could explain nothing. Said he wasn't sure what problem was since no one else had complained. He would check a few things and go from there. Never saw him again. Finally room no cooler, we gave up and went to bed. Sleep was miserable that night. Totally dismayed by this premium room. Wasn't worth the basic room rate of $92.00 paid. Would hate to see what a basic room was like. Upon checking out the next morning we mentioned the malfunctioning ac and the miserable night sleep we had. No offer of compensation. Only "aaahhhh that's to bad!" Needless to say we will never stay here again. Its a shame. We have many friends in the area and often attend events. We will return to staying at The Boulders. A little farther away but well worth it due to customer service and resort amenities. This would never happen at the Boulders and the several bed and breakfast in the area. All of who will have a future business. Carefree will not and since no compensation was offered for our miserable night we will not be giving Carefree Resort a second chance. Had they we most likely would have.
- Official Description (provided by the hotel):
- Carefree Resort has recently completed a multi-million dollar renovation of all meeting space, public areas, resort guest rooms, Lariat Restaurant and Lounge and launched the all new Sonoran Suites, a boutique experience within the Resort. Experience authentic Arizona, located amidst high Sonoran Desert natural preserves 1.5 miles north of Scottsdale. The Resort grounds are filled with towering 20' Saguaro, giant Ocotillo, desert wildflowers, and Prickly Pear Cactus. Reserve one of our Villas, if you are looking extra space and want the comforts of home. Equipped with a full kitchen, dining room, and living room and are available with one or two bedrooms. Our friendly staff can arrange popular destination activities such as scooter rentals, bike rentals, golf, desert jeep tours, hot air balloon rides, and other adventures. The Resort features a five treatment room Spa with full spa and hair salon services, five lighted Tennis Courts, two heated swimming pools, and a complete Fitness Center. ... more less
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- Also Known As:
- Carefree Hotel Carefree
- Carefree Resort And Conference Center