Do Not STAY at this MOTEL, I say MOTEL because that is exactly what you will get. Terrible Terrible service
Do Not, I repeat Do not ever pay ahead for your room and sign any receipts until you know the status of your stay.I was over charged first of all for a room that was extremely small, no phone, no A/C with weather of 100 degrees. They have a fan and a portable heater in the closet.
I drove 4hrs to find out that when I did get there I caught the flu with 102.0 fever and was in the room for about 1 1/2 hrs. When I went to check out to drive another 4hrs back home, the owner Carrie was actually very nice and said how sorry she was about my being sick and that she would credit back the whole amount of my money if she rented the room and if she did not rent the room that she would credit at least 1/2. When I called back a few days later and did not see a credit I called and talked with Carrie and she said she did not rent the room. So I asked about the 1/2 credit. She said she was not going to give me a credit of any kind. That she had to change the sheets put clean towels ect. I had not used anything in the room, so there was no reason to change anything.Plus she didnt even say anything about disinfecting the room, so imagine all the germs that are left in the air, especially if the last customer was sick -like myself. She did go on to say this is a small motel with 7 rooms and we dont make a lot of money here.
So this leads me to believe that she doesnt care how they get their money as long as she gets it.
I feel in all my experience with staying out of town whether it be a big Hotel or a small motel in a situation like this many would have honored what they said about crediting an amount or even have been much more professional and considerate. Even some kind of compensation. Not like I would have excepted now.
I have family in Bisbee and everyone I have met are usually extremely nice. Bisbee is still a beautiful town just stay at the EL DORADO you will like it so much better.
I have reported this motel to the BBB and have recieved the over charged amount from my bank.
signed,
disgusted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Business meeting / Event
Management Response
mrbisbee, Owner
(Management representative)
Jul 14, 2007
It is unfortunate that people can write whatever they please and
possibly be believed. In response to The July 3rd stay of
Scorpiolina, she failed to mention that after checking in she brought
five of her closest friends and ice chest in the room and stated they would be going to another establishment after the rest of the their party arrived in Bisbee and they would not be staying the night, only waiting. After 4hrs of use of the room including the bed and the bathroom she does come and
say she is ill and checking out, exit her and all her friends.
The room and carpet were dirtier than the stay of most of our
overnight guests. In eight years of running The Jonquil Motel
we have luckily had very few guests like scorpiolina. Luckily
for us she will not be back.
Carrie Henderson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.