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“Ask to see the room first!!” 1 of 5 stars
Review of Totem Hotel & Suites

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Totem Hotel & Suites
2.0 of 5 Hotel   |   144 E. Egan Dr., Box 648, Valdez, AK 99686   |  
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Hotel website
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Hotel amenities
Ranked #2 of 5 Hotels in Valdez
Rockhampton, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
“Ask to see the room first!!”
1 of 5 stars Reviewed June 21, 2010

Arrived in Valdez after long day of driving and this hotel was recommended by Gas Station attendant. Was in good location and looked ok from the front. Very surprised at the cost of a double room ($148) but were too tired to quibble. Room was terrible! Old and smelly. Did not want to walk on the tired, worn and shabby carpet so kept socks on at all times. Walls paper thin - could hear the person in the next room roll over in bed! Lucky we were only staying one night and should have gone to the Best Western down the road. Travelled all over Alaska and Canada for six weeks and this was the worst hotel and was also one of the most expensive.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Valdez, Alaska
Top Contributor
195 reviews 195 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed June 21, 2010

I traveled to Valdez this past April. We stayed at the Totem Inn, in one of the Chugach Suites. The Suites consist of one bed room, full (in-room) laundry, bathroom, full kitchen, and a comfortable living room. The bed room had a large TV and queen size bed. The bed was a little too soft for me, but my wife seemed to enjoy it. The living room also had a large TV, a comfortable couch, and a desk. Wireless internet was also available. The rooms were kept clean. Service was a little slow. The Totem Inn is located near the Valdez waterfront. I would recommend breakfast and lunch at the Totem. The menu has quite the variety, and is affordable. Dinner is another story... wide variety, but expensive and meager portions.

I would highly recommend a stay at the Totem Inn... the Chugach Suites are probably the best in Valdez.

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cambridge, Massachusetts
Top Contributor
119 reviews 119 reviews
70 hotel reviews
Reviews in 72 cities Reviews in 72 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed September 25, 2009

The Totem Inn offers big and comofortable rooms and is easy to spot once you arrive to downtown Valdez. Front staff is friendly and we could check in even though we arrived at 2 pm. The decor is very basic and a little bit updated, but the large TV is great. Soundproofing is so-so, and we could hear music from the bar, but only until early evening. We managed to have a good night's sleep. Bathroom is OK with some amenities. The property has a restaurant that serves great foor, specially breakfast.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Carlsbad
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 3, 2009

I chose this Inn because the location is easy walking distance to the harbor, supermarket, sporting goods store, and Fish Central. I wish my stay would have worked out better as the room met my basic needs, however the staff was ineffective and incompetent. In the middle of each night, I was woken up by very loud neighbors (loud talking at 2 AM, loud T.V. at 3 PM, and a party at 12:30 AM). The front desk staff was useless to quiet the neighbor (turns out he lived there as a maintenance worker)and would not provide a different room for us (even though others were available). On-call managers were not able to be reached to solve the problem. The desk clerk offered to move me and my friend from our two-bed room to a one bed suite for the full rate of the room even though we would only be sleeping another four hours before leaving town.It took an hour (1:30 AM) to get a different room away from Melvin but the front desk clerk still stated he would need to charge an extra $249 because it "wouldn't be reasonable to give me a different room that cost more." It doesn't seem reasonable to me to have to endure sleepless nights because of their drunken employee that they are unable to control. It doesn't seem reasonable that they could not provide us with a different room away from their drunken employee. As it turns out, I was charged for my regular room (which I couldn't sleep in because they couldn't control their drunken employee) and I was charged $221 for the room I moved into at 1:30 AM and had to leave at 6 AM for the airport. If the staff learned to take care of their customers better, they would be able to provide a nice, basic over night experience for travelers. Choose wisely, because you have other choices in Valdez.

  • Stayed August 2009, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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London
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2008

I stayed here for a few nights on business and it was an experience that I shall remember! The cafe is a bit of a 'greasy spoon' but the food was nice and plentiful. I would say its a good way to experience real, working class Alaska.

Staff were ok. Room was comfy and warm, but tired and dingy coupled with that.

As I said basic, but did the job never the less.

  • Stayed September 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Seattle, Washington
Top Contributor
116 reviews 116 reviews
104 hotel reviews
Reviews in 96 cities Reviews in 96 cities
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed September 2, 2008

We didn't stay here, but I want to recommend their excellent restaurant. Cozy atmosphere, bar frequented by locals, excellent food and middle of the road prices.

Highly recommended

  • Stayed August 2008, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, Texas
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 26, 2008

We stayed at the Chugach suites which were built in 2003. There is a full kitchen with frig, microwave and stove. Two televisions and a DVD player so this is a great choice for people with kids. Also free DSL. Be advised that there is no elevator so be prepared to carry your bags up the steps and down the hall if you're on the second floor. Even numbered suites face the harbor. Our suite overlooked the mountains but also the dumpster and the back of the hotel and we were treated to many early morning deliveries to the restaurant at the hotel. Convenient to the harbor and what there is of downtown. I would stay here again.

  • Liked — washer and dryer in suite
  • Disliked — overlooking the dumpster, dragging bags up a flight of steps
  • Stayed June 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Totem Hotel & Suites

Address: 144 E. Egan Dr., Box 648, Valdez, AK 99686
Phone Number:
Location: United States > Alaska > Valdez
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Valdez
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Totem Hotel & Suites 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Totem Hotel Valdez

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