We stayed at Tsaina Lodge in March 2012 just after if opened as well as in March 2013. While we really enjoyed our stay in 2012 despite a few startup issues, this year was completely different and I would not recommend the place anymore.
They had changed the head chef since last time, which unfortunately meant that the kitchen was complete chaos while charging high-end prices. We had issues every single day. First of all, breakfast is a la carte instead of a buffet, which meant that we had to wait sometimes more than half an hour for some scrambled eggs or a fruit salad. At dinner, we also waited for more than an hour for our food once. Steaks ordered medium, came rare, other times when ordered medium-rare, they were well done, etc. They also seemed to constantly run out of basic things. One day they ran out of oatmeal, the next day of whole-wheat toast, another day, when ordering an espresso, they told us, they would probably run out of coffee for the espresso machine the next day! You have to wonder how difficult it is to store basic things like oatmeal, toast and coffee or to drive to Valdez to get it. At the same time they charged absolutely outrageous prices. 55 dollars for a fillet steak and 75 for a porterhouse made us drive to Valdez for a few evenings to have much better dinners there for a fraction of the price.
When we checked out, many of the bills were wrong and some people spent more than an hour sorting out their bill. Again, complete chaos. Whilst they had a manager in charge in 2012, this time no one seemed to be really in charge and take care of things.
Now the positives: The service staff in the restaurant were really friendly and tried their best despite having all the issues with the kitchen. The rooms are nice and clean and the gym is good with treadmills, spinning bikes and some weights if you don't want to get bored when the weather is bad.
So overall not a great experience and I would not recommend the place until they get organized and sort out the issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 7, 2013
thank you for your feedback. We appreciate that you took the time to share your experience with us. We are glad that you enjoyed your stay at our hotel but at the same time we are sorry that the food didn’t meet your expectations. It is important to us to improve things so that our customers have only pleasant memories of their stay at our hotel. Therefore, we will share your opinion with our kitchen staff and hope that by the next stay at our hotel you will give our cuisine another chance. We are looking forward to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.