We were 6 uk divers and had a week in the resta reef hotel. Between us we have stayed in many Egyptian hotels and overall this was one of the better ones. We only spent a limited time in the place as we were diving during the day, however we would "debrief" every evening before having dinner, and were there for most mornings for breakfast.
They have an Emperor dive centre on site, which was pretty seamless, which I reviewed separately, but is an important plus if you are diving.
The positives for the Resta reef are as follows;
reception and room transfer was very good. Considering there was a lot of new people we were in our room within 25 minutes of arrival. And reception was good the whole week. The staff were polite, friendly and efficient.
The rooms were pretty good, being large & spacious with a decent balcony and bathroom. Water was left each day, very important in a such a hot country, even in winter.
Food was plentiful and all the guys enjoyed the food standard and the choices. The waiters for the most part, happy to help. Breakfast was pretty good, with plenty on offer, and you could order a lunch/breakfast pack if you had an early start.
The animation team and entertainment was excellent, probably the best I've seen in Egypt, so applausee! to all of them, they certainly made a difference to so many peoples holiday. Well done Charlotte (thompson rep), keep up the fire dancing (singy m**$*y!)
Check out was as smooth as check-in and the thompson reps were excellent.
The only negative was the bar service, now I understand that Egypt is a relatively poor country and I'm quite happy to tip staff, particularly those that are giving me beer. However I think that tipping should be after decent service has been given, not before a drink has been served. it may of been that because we were 6 mates together some of the bar staff took a dislike to us I dont know, but some of these guys could not even look you in the eye when you asked for a drink. They would be awkward in their approach to the rules on one drink being finished before ordering another, then a different barman would not bother as we were in a group. Some of the bar guys were perfectly charming, others were ignorant and seemed happy to try to intimidate, I cant give the names because they change their name tags, I wonder why!
I think they need to go to the same people that taught the animation staff how to deal with people, the hotel would get an extra star.
Just a last point, if you go to the disco, its not worth asking for a request as the DJ will ask you to pay him, apparantly he worked in London and felt that he was undervalued at the Resta reef.
Overall, the hotel was very good value and I would recommend it for a winter break, certainly families would enjoy it, and it is a good choice for divers..