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“overrated with arrogant reception service” 2 of 5 stars
Review of Abo Nawas Resort

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Abo Nawas Resort
4.0 of 5 Resort   |   38km south Marsa Alam International Airport, Marsa Alam, Egypt   |  
Hotel amenities
Ranked #59 of 64 hotels in Marsa Alam
Cairo, Al Qahirah, Egypt
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“overrated with arrogant reception service”
2 of 5 stars Reviewed September 18, 2012

The hotel looks very nice with Nubian buildings but the front desk service is arrogant and unhelpful. We got 2 rooms, one double, one triple, and the front desk manager refused to tell me which was which. When I asked him a second time he threw a fit and told me the baggage carrier would tell us. Then he ignored me. The manager also didn't give us any times or locations for diner, diving, etc. This is a very big hotel and we had to ask other guests how to get to the dining room. We still don't know what other hotel services are available. The dining room was not air conditioned so we ate outside (inside was warmer and uncomfortable). When we returned to our rooms (overlooking one pool and right next to the bar) there was a party going on with very loud, annoying music. We called the front desk and asked to change our rooms to something quieter. The manager said it would not be possible until tomorrow. (the hotel was only about 10 -15% full so there should have been no problem). I told him I was very unhappy about the situation and he hung up on me. Then we called to have tea delivered to our room. The manager said there was no tea available in the hotel. And in Egypt, if there is no tea available, Egyptians will faint or something -- it is the national drink of choice. We later found tea in one of the bars. Then the tv remote would not work. Once again we called the reception and he said they would fix it tomorrow as there was no household staff. I said that was ridiculous -- this is a 4-star hotel with over 600 rooms - and purportedly 24-hour service. Finally they brought batteries. The batteries didn't work, so finally, after much persuading, they brought a new remote. In addition, the rooms (with half board) are not worth more than $60 per night. There is still paint splattered on the ceramic floor and around the Nubian domes, the bathrooms should be redone -- they are looking pretty weary. In fact all of the ceramic around the hotel needs serious repair. The next day when we complained to the big manager about the service the night before, he moved us into a same-quality room but did not offer to compensate us in any way. I would NEVER come here again, nor would I suggest this hotel to anyone else. The rest of the staff is great but they are also upset at the arrogant stance of the front desk because the desk is allowing people to leave with bad impressions and so repeat business is low. This adds up to no tips for the staff. Abo Nawass = overrated and arrogant reception.

Room Tip: Don't get one next to the bars unless you like loud (and really bad) music and partying.
See more room tips
  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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English first
nahe Wien
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 26, 2011

My girlfriend and I have just returned from a week at the Abo Nawas and we were exhiliarated how well kept this resort is. We did not pre-book but walked right in and got a very fair rate for the double room with half board.
The staff is extremely helpfull, especially the front desk manager who helped us with many wishes apart from our stay at the hotel.
The food was really good, the only two drawbacks were that it was more or less the same choice every day and that the internet did not work ("problems with satellite").
If you can live with that, it's a premium choice at decent prices.
We were on a scuba diving holiday which we did with the "Extra Divers Marsa Alam", located at the Brayka Bay Resort. This dive base is also highly recommandable!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2010

We had a great time snorkeling with our kids , even saw dolphins and sea turtles right off the Jetty . Fab reef !!! The hotel was casual and relaxing . We would for sure go back on another vaction there .Our whole family loved the water slide park areas

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2010

The staff is friendy and the Resort is warm and welcoming , done in a beatiful egyptain style .
I would come again every year , Loved it !!!

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varese
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 8, 2010

Spent one week at Abo Nawas in Marsa Alam with my brother. We are aged 31 (me) and 23. The only negative thing in our stay was the presence of terrible mosquitos (only during the night) that made it impossible to sleep. The hotel provides a disinfestation service every evening before dinner, both outdoor (beaches, gardens, etc) than inside guests' rooms, but these very little mosquitos seem to be very strong :)
Their bite are not very annoying I must say, but when you sleep and you can hear their noise around your ears... that is terrible and makes you very nervous.
A part from this, no other complaint about the place, no other negative point in our stay.
The room are big enough, we also had a gecko in our room for a couple of days :) Rooms are clean. Not like in a Western 5 star hotel, but clean. That's it.
We stayed at the hotel in a period of "transition" from some tour operators to some others. We booked an ALL INCLUSIVE stay with Margot, which is a kind of "low cost" partner of Eden Viaggi. Because of this "transition" period, we did not have any entertainement activities or services (what in italy we call "animazione"), but since we were there with the aim to relax and enjoy the sea and the reef, we were really happy about that.
The hotel/restort is quite big, about 150-200 rooms, but during our week we were only about 50 people, which was wonderful from my point of view (but it depends on what you are looking for, and I want to underline that it was probaly just that week, also because many tourists had to cancel flights because of the Volcano in Iceland).
Again, the resort has 3 restaurants I think, but during that week only one was open (maybe because we were really not a lot, and it was not worth to have more than one restaurant open). Some guests were complaining about that, which is understandable from my point of view, but the quality of the food was good so it was not a problem for us.
They also have an Italian chef making pasta every day for those who cannot live without :)
Breakfast is vey rich in "Arabic" sweets, made of honey. Negative aspect: not a lot of fruits during our stay, only bananas and sometimes green melon.
What else? The resort is directly on the beach, but to reach the reef you have to walk about 450 mt on a pontoon. This could be quite annoying if you are a lazy person. Moreover, once you have walked this distance, the water height (after the reef I mean) is about 10 meters. So it is not suggested if you cannot swim.
The reef is amazing here, it is not necessary to book visits to other sites because you can find every kind of fishes, and even turtles!
If you have small children they can play in water with no worries, at beach the level is never deeper than 30 cm. Another good solution may be the swimming pool, which is always perfectly cleaned, and you have different swimming pools with different water levels.
The working personnel (both in rooms, restaurants, gardens) is 100% Egyptian (men, because women do not work).
They are usually very kind and nice, sometimes trying to get more money than they should, but always in a "polite" way.
We had a room cleaner which made wonderful "scultures" with bath- and hand towels... really amazing. We gave him some extra tips for this, but honestly he did not ask for that.
For any further info, or if you have any questions, I will be glad to help you.
I attach some pictures we made, just to give you an idea.
Claudia

  • Stayed April 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Southampton
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 11, 2010

The hotel was nicely set out in lovely well managed gardens. The pool area offered something for everyone, and also included a bar in the middle.

The food was of good quality but if you are used to 5* in other countries do not expect the same. There was a large choice and plenty for everyones taste.

The local beer and red wine where of very good quality and very drinkable.

All the staff were so friendly and helpful, I even asked for a few more coat hangers in the room as only 2 were supplied, they gave me another 10 not problem whatsoever.

The beach is good with plenty of sun beds and parasols. There are a few shops at the front of the hotel so if you want to do lots of shopping here is not the place, but the small offer was varied and will tempt most people.

If you are thinking of doing the trip to Luxor be warned they say it takes about 4 hours, well try 6 hrs with one rest stop in the desert - its a very long day but well worth it when you get there.

Snorkelling is great plenty to see as the whole area is on a reef.

The all-inclusive option finishes at 11pm so after then drinks have to be paid for, as are those that are removed from the mini-bar in the room - so be warned, a great tip for people wishing to indulge late into the night is to buy your favourite tipple at the airport on your way out.

Yes a great location for a relaxing holiday.

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed March 27, 2010

I stayed here in March , the hotel is all inclusive , if you are able, get a room in the 300 series as they are near to the pool/reception/bar etc , those that stayed in the 500/600 had problems with hot water.
The hotel is clean and the staff friendly , there is nowhere nearby to go for food so one has to use the all inclusive, the food is plentiful but same most nights , by the end of the week I could go to the buffet blindfolded.
The free drinks stop at 11pm an there is the nonsense of signing for all the alcoholic drinks. Avoid the mini bar, go to the shops that are on the beach ( left out of hotel) where you can get 1L bottles of water for 5 EGP instead of the 10 EGP for a small bottle in the hotel. Avoid the shop in the resort as they are having a laugh.
The room safe wasn't bolted down , so didn't see the point as someone could walk off with it .....

The place is crawling with mozzies so a spray/plug in required

The only other advice is , if offered a trip to Luxor be prepared for an 11hr return journey starting at 5am, really too ambitious

  • Stayed March 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Abo Nawas Resort

Address: 38km south Marsa Alam International Airport, Marsa Alam, Egypt
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Marsa Alam
#32 Top resorts Hotel in Marsa Alam
#40 Luxury Hotel in Marsa Alam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Abo Nawas Resort 4*
Official Description (provided by the hotel):
Abo Nawas Resort is located in Marsa Alam, Red Sea, Egypt, Abo Nawas is a 4 star resort with 150 rooms and suites, all of them overlooking the magnificent Southern Red Sea (Natural Protected Area). The resort is built in an authentic Nubian & Arabic design. Abo Nawas is a preserved area in Marsa Alam, close to all the most beautiful dive sites with untouched offshore reefs. For the Sea Explorer we have the only jetty that will take you to the reef drop off where you will experience the best snorkeling and diving in all the area. The beach at Abo Nawas Resort compares to none other in the area with its exclusive private beach, all sandy 300 meter coastline making it perfect for beach chair sun soaking and absolutely safe for small children to play in the shallow water. Long walks and running on the beach area that extend up to two kilometers is another favorite for our guest. ... more   less 
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Also Known As:
Abo Nawas Hotel Marsa Alam
Abou Nawas Marsa Alam
Hotel Abou Nawas

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