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“Best ever service anywhere” 5 of 5 stars
Review of Jaz Solaya

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Jaz Solaya
5.0 of 5 Hotel   |   Km. 67 El Quseir Road, Marsa Alam, Egypt   |  
Hotel amenities
Ranked #7 of 66 Hotels in Marsa Alam
uk
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Best ever service anywhere”
5 of 5 stars Reviewed March 26, 2013

Fantastic relaxing holiday with the best service I have ever experienced, we were apparently the only Brits they had seen and they were keen to speak English and all spoke fluently. Food good ,tailored to German taste but it is aim at that market so no surprise there. And no nasty tummy surprises either. Best location at Marsa in my opinion and best location of the resorts onsite.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Germany
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 21, 2012

ABOUT US:
This was our 6th trip to Egypt. We've been to nice hotels in Hurghada, Soma Bay & Sharm el Sheikh & wanted to try Marsa Alam - particularly "Madinat Coraya" due to the protected bay that is known for it's fabulous snorkeling.

OVERVIEW: LOVED The Sol Y Mar Solaya! We've never done a repeat when booking an Egyptian vacay, but this wonderful hotel had the perfect combination for us, so we are already plotting our 2013 return. This property lived up to it's reputation of having FAB service & most of the rooms having great sea views. The Solaya crew were the BEST of any resort we've visited in Egypt.

HOTEL: It really DID remind us of the Eagles "Hotel California" album cover- thus the title of this post. The architecture & layout are PERFECT- always something beautiful to see and functional as well. The gorgeous landscaping used tons of palm trees. You really get a tropical vacay feeling. This was the first Egyptian hotel we'd stayed in where we had a great sea view AND were close to the beach, dining, pool etc. For an all inclusive resort, it had a surprisingly boutique hotel feel.

RECEPTION:
You know these are true hospitality professionals the minute the reception staff greets you.
Your luggage is whisked away and you're handed a cool drink & directed to a couch in the lobby. The manager comes over & takes care of your check-in as if you are an old friend. After reading reviews about some special rooms, I asked if it was possible to have one of the top floor domed-ceiling rooms and was given exactly what we wanted! Purr purr purr. The manager personally escorts you to your room answering any questions & the guys with your luggage arrive a few minutes later. This is what it feels like to be ON VACATION :o)

ROOM deets & Housekeeping Service:
We had a direct sea view & the balcony was spacious (apprx 7 X 13 feet) with high (8 ft.)
walls on either side, so was very private. The bathroom had a large walk-in shower, marble
counter tops & high ceilings (apprx 10ft). The domed ceiling in the main room was about 15 ft high? We had booked a "superior double sea view." It seemed very modern with a flat screen TV. We never used the A/C, since it was perfect weather all week holding @ 75 (f). Our hotel block was VERY quiet. The water pressure in the shower wasn't very strong, but it was bearable. There is a programmable safe in the room free of charge that isn't listed in most of the travel co. brochures. The housekeeping team were really outstanding: we called for 2 extra pillows and they arrived in 5 min. We called another day for an extra blanket & it was at our door within 3 minutes. There were fun, new towel creations waiting for us daily, which reminded us of our cruise vacays. An electric kettle with instant coffee, a variety of teas etc. is
provided. The stocked mini-bar is at an extra charge. We didn't need any kind of adapters for the German power strip we brought along for charging all our stuff.

DINING/SERVICE: We were on an "All Inclusive plus" package & made good use of it.
The food was simple, but good. There were plenty of sauces & spices to choose from
so you could customize. The Egyptian themed night was our FAVE. There were omelettes & eggs made to order @ breakfast. They also had fresh Falafel every morning & the chef was kind enough to bring out Tahini & hot sauce for me on a daily basis. They had something grilling every night out on the terrace. The wine, beer, soft drinks etc, were all included, but the specialty "Nestle" coffee machine that dispensed unlimited espressos, cappuccinos, coffee, etc. was the STAR of the beverage service for us :O) The buffet restaurant was set-up so you could sit inside or on the terrace with the lovely ocean view. The staff were very accommodating and provided wonderful table service.

Beach/Pool Bar: The beach & pool were pristine & It was stress-free finding an empty chair/umbrella maybe due to it being the week before the holiday rush? You get fresh beach towels daily using a card system. The pool bar food included freshly made pizzas, salads, fries (made with olive oil) & a different "shwarma" pita featured daily. they had beer, sodas, water, coffee plus ice cream & popsicles.

SNORKELING: THIS is why you go to Marsa Alam :o) The access to the reef from our hotel
was the BEST! You could use the pier near "Iberotel Lamaya" but really, you can just
walk out through the silky sand with bare feet right off of the Solaya beach to where the water is two feet, then you just gear up & go for it. The water will seem VERY deep once you are in the main reef area, but no worries, there are buoys & rope lines protecting the reef that you can use to rest on. We saw sea turtles, sting rays, tons of fish and lovely coral. If you want to see Gi-Normous, sea turtles, then we can recommend the side trip to Marsa Mubarek- those were some MAJESTIC animals!

INTERNET: It wasn't too expensive- we spent around $25 US dollars for the whole
week & checked our emails & facebook twice a day. TIP- It runs a lot faster if you use "MOZILLA FIREFOX" as your browser. Was half the price & faster than on our last cruise, so can't complain.

SAFETY: Along with the normal gated security measures upon entering the resort, there are
beautiful lighted paths all along the Madinat Coraya complex & bay, so it's really nice for an
evening or early morning stroll. I was totally lazy, but IF I were motivated, I would
have felt completely safe going around on my own. As far as water safety-there are no lifeguards on duty, so keep that in mind if you're bringing kids along.

EXTRAS:
BOOKING ONLINE: Had never booked a package through Weg.de & was
also the first time through the German company "FTI." We booked VERY last minute, so was
impressed at the level of ease & service they both provided.
Was very happy with the charter flight on "Sun Express" they had a fair luggage allowance
of 20kg. - they were top notch. The 25euro rebate from Weg.de has already been deposited
into our account as promised; wouldn't hesitate to book with them again.

FLIGHT: Make SURE you are flying directly into Marsa Alam- "RMF" This airport is only
5 minutes from the hotel. It is the best no-hassle airport we've encountered in Egypt.
If a package price seems too good to be true, you're likely flying into the madness that
is the Hurghada airport & you will endure a LONG transfer getting to Marsa Alam. So double-
check this point with your travel agent.

ENTRY VISA: As seen on other reviews (thanks) you can save $ buying your entry VISA at the bank located on the left side of the airport as you come off of your flight. There was no line &
It was only $15 US dollars per person versus the 18euros that the travel companies charge.
You'll save about 14euros ($20 US) per couple.

SHOPPING: There are some nice shops in the hotel- the prices are flexible :) The pharmacy is
across the road outside of the Madinat Coraya complex to the left. There is also a little grocery store there that's fun to look around in.

Healthclub/sauna/whirlpool/tennis court: sigh....we NEVER got around to checking these out...we even brought our work-out clothes & tennies. They also had basketball hoops set up. Will have to investigate on our return visit.

SMOKING: We are non-smokers, so really appreciated how separated the room balconies are. At past hotels & even on cruise ships, we had to endure other people's smoke while trying to enjoy OUR balcony. Sol Y Mar Solaya accommodates the smokers in a way that works for everyone. On our first night we got to dinner a little late & wondered where the other guests were...so we go out onto the terrace off the lobby & there were around 30 couples
enjoying their cigs & great drink service.

WEATHER: December in Egypt runs in the mid 70s (f) so it was great for us. This was the first time in Egypt that we didn't have to use sunscreen! It gets a little cooler in the evening, so we started wearing sweaters at night.

HOLIDAY decorations: They were decorating all over the place for Xmas & New Years the last couple days of our stay; it all looked pretty festive, so I don't think their holiday guests will be disappointed.

WATERPARK: Because the weather was so mild, this was the first time we've been able to enjoy a waterpark in Egypt. It was included in the price of our package. If you wanted drinks there was an extra charge. The staff are VERY safety minded.

SHOWS- there is something presented nightly. Being from the US, we don't expect for
shows to be included (unless you're on a cruise ship), so it was fun to see what they had.

NIGHTLIFE:
Go to Sharm if you are a party person- Marsa Alam is for couples & families that want to chill, snorkel & dive.

GRATUITIES/Tipping:
At the Sol Y Mar Solaya there is a box where you can contribute near the entrance to the buffet area. No one ever pressured us for extra $ and it seemed the staff was genuinely helpful & courteous to everyone. I suspect many guests never tipped, but for us, we were happy to contribute something every day to the people who took care of us 8:o)

VALUE: For us, this was a great opportunity to book last minute, while avoiding the holiday crowds. I was curious to see what the rates are now for the holiday season and they are 3X what we paid. If you have a flexible schedule, and can travel outside the school holidays, you'll get a bargain.

NATIONALITY OF GUESTS:
@ Sol Y Mar Solaya, It seemed there were mostly German, Belgium & UK guests. It seems that more Brits are discovering Marsa Alam now that there as more direct flights become available. Everyone we spoke with during the week said that we were the first Americans they had ever met; they were super nice to us & yelled out "Hey California" when they'd see me. The Egyptians found it amusing for an American to be wearing a straw cowboy hat? ha!

WATER REMINDER- you can NOT drink or ingest ANY tap water in Egypt without getting sick. It's just like when you go to Mexico or the Caribbean. A lot of tourists have 'tummy problems' when in Egypt and blame the heat or the food, but it's more than likely they ingested some water while showering or while brushing their teeth- and it only takes a small amount. Make sure to use the bottled water to brush your teeth & be careful when showering. We have traveled a lot, so we were already aware of this before going to Egypt, but we have NEVER been warned about any of this on ANY of our 6 Egyptian trips. If it's your first time travelling there, keep this in mind.

BOTTLED WATER: You are provided a large bottle daily, but you could get refills whenever you needed to at the buffet or pool bar.

Room Tip: The top floor rooms with the dome ceilings are really great.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 12, 2012

We visisted this hotel on 1st week of November, 2012. Sol Y Mar Solaya is a part of 5 hotels set, they share beaches around Coraya bay, nice aqua park and entertainment areas. Bars and restaraunts work only for guests of hotels they belong to.
Friendly and helpful stuff, most of them speak some English, German, sometimes Italian, French and Russian.
Food is quite standard for Egypt, though quality is high and fresh fruits were abundant. Special grill menu for dinner changing daily, welcome party with coctails on Friday.
We received nice sea view room (though as Russians we were expected some baksheesh in return as it is usual for Egypt).

The bay itself is part-sandy, part-reef. It is good if i you have small children, because it's defended from sea waves all the time (especially Solaya and Coraya parts), the water was warmer then in open sea and seabed is quite gentle. The reef is accessible via pier but the sea becomes quite muddy in the afternoon and the best time for snorkling is at dawn.

Room Tip: baksheesh helps you in any case in Egypt.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Top Contributor
64 reviews 64 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 7, 2012

This is one of three hotels around the bay and caters for German and Italian guests - an odd mixture. This hotel has the best access to the sea, but is mainly an artificial beach which seems to have been built from builders sand. They were bringing in trucks of fine sand on our last days, but I doubt that it will really work.
The family rooms are large and have a powerful air conditioning - it will turn on/off depending on the thermostat settings, but is generally loud and when running, is at maximum cold - we left with colds at the end of a week at 32C outside.
The restaurant staff are very friendly in the main dining room and there is an outside terrace which can be nice in the evenings depending on the grill and wind direction. The food, though, is not 5 star - many meals feature minced beef and is generally very bland. The local dishes tend to be the best, but we ate pasta several nights which becomes tedious and not our idea of five star - if like many people, you are there with young children, it might be OK.
The best part of the hotel is direct access to a beautiful reef and good snorkeling - I saw rays, cuttlefish and octopus which speaks both to the water quality and diversity in the nearby water. There is also a big dive centre - lots of clinging tanks from 7am to 9pm, but serious divers who used it were not so impressed - if you want to learn though, it is probably a good choice.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharm El Sheikh, Egypt
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2012

This hotel is the perfect place for a relaxing vacation and the perfect place for an enjoyable vacation as well, me and my family enjoyed our vacation so much and my sons enjoyed the aqua park which was fantastic

Staff at this hotel is credit to the place as they are very polite, friendly and professional they made our vacation, big thank you to them

Overall the service was fantastic I will recommend this hotel to my family and friends and sure we will visit Sol Y Mar Solya again

Thank you all for such memorable vacation

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Szczekociny
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2012

Marsa Alam - Sol y Mar Solaya hotel, the place where You can feel like in paradise. Wonderful staffs and visitors, luxury bedrooms, restaurants, swimming pools and what`s the most important-the coral reefs around You. You don`t have to go anyway-that`s enough to get up earlier (because the sea is calm) take the snorkeling equipments, a towel and go snorkeling moving into the other, better world - the world full of nature, extraordinary shapes and figures, watching You different kinds of fish.I will return there every year-if I can,greetings

Room Tip: Try to ask for a room facing to the sea because You can watch the corals reefs from your balcony...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 7, 2012

We have stay twice in the Sol Y Mar Solaya, and I must admit the noise was a little overpowering.
But just returning from a holiday in the bay, it is really really quiet. The BRAVO team are no longer there, and the hotel is now International, The animational team are also international, The management are excellent, and cannot do enough for there guests. Anyone willing to give the Solaya another try will not be disappointed. Never be afraid to ask for anything you may need, the staff are more than willing to help, if they can.
Pam
YORK

Room Tip: The top floor rooms are usually the quieter ones, but there are no lifts. In saying that the hotel...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jaz Solaya

Address: Km. 67 El Quseir Road, Marsa Alam, Egypt
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Marsa Alam
#5 Romantic Hotel in Marsa Alam
#7 On the Beach Hotel in Marsa Alam
#7 Luxury Hotel in Marsa Alam
#11 Family Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jaz Solaya 5*
Number of rooms: 209
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Also Known As:
Sol y Mar Solaya Hotel Marsa Alam

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