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“Is this, “Your First Time in Egypt”?” 5 of 5 stars
Review of Hilton Marsa Alam Nubian Resort

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Hilton Marsa Alam Nubian Resort
4.5 of 5 Hotel   |   KM 97 Qusir Marsa Alam RD Abo Dabab, Marsa Alam 84712, Egypt   |  
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Ranked #7 of 66 Hotels in Marsa Alam
Durham, United Kingdom
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
189 helpful votes 189 helpful votes
“Is this, “Your First Time in Egypt”?”
5 of 5 stars Reviewed October 5, 2012

These are the opening lines of nearly every Egyptian person I have encountered since visiting Egypt since the 70’s! The Hilton at Marsa Alam was no different, albeit my first time in Marsa Alam the Hilton was an oasis in the desert! Marsa Alam is not the Beverley Hills of Egypt as Sharm is the Las Vegas, but the Hilton does provide the benchmark of what Hotels in Marsa Alam should strive to achieve.
As usual the Egyptian staff are excellent, I could easily single out individuals but the GM has got an excellent team and they all deserve praise. When we arrived we were taken to our room, it was nice but bijou so we upgraded to a Junior Suite. Having previously stayed at the Conrad (Hilton) Rangali in a water Bungalow I can honestly say that the Junior Suite at the Hilton Nubian is up to that exclusive standard! The reception staff have been obviously selected for their wit, humour and willingness to help, albeit being known as Mr Strawberry for the entire holiday!
I have experienced better food at other hotels in Egypt but it is still pretty good. Tuesday night (Asian) was definitely the best main restaurant dining experience. The Shell Pool bar ran by Nour and Tarek deserves a special mention as they have the formula spot on down there and I whole heartedly recommend more than one visit. I was in Sharm in July and managed to acquire the ‘Gypo Belly’ definitely didn’t get it this time. Which is down to the cleanliness and hygiene of the whole establishment, well done?
Gamal in the main restaurant is one of the best genial hosts that I have ever encountered. He has a very happy, amiable disposition which he uses to the Hiltons advantage in making the customer feel very special. He also took time out to pass on some excellent knowledge and history of the Suez Canal and surrounding areas.
The Gym deserves a special mention as it’s the worst Gym I have ever encountered at a Hilton Hotel. Why do they have the running machines facing the wall? The AC is inadequate for the room and the gym overall has the ambiance of a dead cod. Please, someone take some time out to review and change it.
Thank you to all the staff at the Hilton Nubian, I have stayed in a lot of hotels in Egypt and you guys are definitely the jewel in the Hotel Crown of Egypt, and a special mention to Michael the Night Manager thanks for running around and getting my money changed so I could tip the guys!
The only really down side about Marsa Alam is the Thompson flight from Gatwick. It was downright appalling and I will definitely return but use the proposed new operation starting from Manchester in 2013. Let’s hope they can invest in a decent aircraft, the present one needs to go direct to the scrap heap.
Please visit Marsa Alam and the Hilton but unfortunately in my eyes the Hilton Nubian is Marsa Alam! And if you’re a diver, do not use the dive centre on site, go to Emperor Divers. The stories from divers using Ocean Divers are frightening, and Emperor is one of the top dive teams in Egypt.

Room Tip: Upgrade to a Junior Suite, well worth the extra expense
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, October 11, 2012
Thank you for your review and kind ocmments.

I have followed up your questions about the gym and can conifrm that the layout was desgined by Precore, who are the suppliers of the actual equipment. But - the treadmills are meant to have individual TV monitors on and we are still waiting for the delivery. The only music permitted in our gyms is the TV located on the wall and this should be tuned to a music channel. To avoid any other complaints, guests would normally be usign their own music system with ear phones.

Unfortunately we struggle with the air con temperature as some guest are saying it is too cold and some are saying it is too hot. We now keep it on the temperature as recommended by Precore.

We are gald that you enjoyed your visit to our hotel and hope to see you back again soon

regards

Martin Rogers
General Manager
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2,149 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Poland
1 review
5 of 5 stars Reviewed October 1, 2012

OK here we go ! Semsem is my HERO! The funniest guy in the world. Smart,Inteligent and helpful :) I love him and He knows that ;) The animation team is really great. They can entertaint every single person who's on holidays. Even the biggest loser :P haha Titoo's music - wow ;) great style. Said's dancing - amazing! Capo-awww miss you guys! what can i say! I will definitely go back to THEM because it is worth it !!!!!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, October 7, 2012
Thank you for your review and kind comments

regards

Martin Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2012

From a wheel chairs user’s point of view.
Transfer to hotel: Our Travel Agent had explained that I was unable to manage steps in to a coach. Instead a Minibus was provided; again with unmanageable steps (a car would have been good). Fortunately strong husband and strong sons lugged me in to the Minibus like a sack of potatoes.
Hotel - Arrival: Surprise -the hotel staff did not expect me in a wheel chair. Despite being forewarned by our Travel Agent. Good news – we were upgraded to a ‘suite’.
The suite: two rooms instead of one. Both large enough to manoeuvre a wheel chair (Size24 inches wide). They provided a ramp for easy access to the suite.
Bathroom: Basins -too high to reach the taps easily.
Loo -the glass panels separating the loo from bathroom area were difficult to negotiate.
Shower –needed to remove one foot plate to get in and out. Only one grab rail.
I showered in my wheel chair. Dries quickly in the heat. No alternative way to shower.
Beautiful bath with Jacuzzi – sadly I was unable to use it but good for the a/bs (able bodied)
Hotel facilities –lifts; marble floors make it easy to propel. There are a few shops, ATM and several bars. The Dining room staff always willing to help. Food - faultless
Hotel grounds -several slopes, paths vary – some a bit bumpy, others smooth.
Swimming Pools: several pools.You have to work out your own system to get into the water.
Beach – some distance from the Hotel. Transport for the a/bs, nothing for wheelchairs users. It is about 300 yards/ 274 metres walk on a good path to the sandy beach then a further 3oo yards/274 metres walk to the sea. The last stretch requires someone strong to pull the wheelchair.
Bars are on the beach. That’s good for rehydrating. Also there is a large loo block. Not specifically for wheel chairs but big enough. No hand rails.
Sea – warm, clear and calm. Beautiful coral and we saw several turtles.
We have stayed in Egypt five times before. This has been the best hotel so far but you will need help if you wish to get down to the sea.

Room Tip: Ensure you tell them you are in a wheelchair as your requirements are specific. Having said that we...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, October 7, 2012
I would like to thank you for completing a review on our hotel.

It is always important that a agent/tour operator informs the hotel in advance of any special requirements, so that we can ensure that you have a great arrival and experience. I am sorry to see that we were not informed and unable to allocate you one of the 4 disabled/wheelchair assessable rooms, which would also have all the relevant facilities (unfortunately the agents do not always tell us, even though they do tell the guests that they have).

I am glad to see that the reception team were able to identify this issue on your arrival and took the relevant action to allocate you to a suite, which would have the nearest suitable requirements.

I hope that this did not ruin your experience at our hotel and I would also like to thank you husband and sons for their help in this situation.

We have requested from the hotel owning company for a wooden path added to the beach area to enable guests to have a smoother walk to the beach front. We hope that this will be installed over the next couple of months.

We hope you have the opportunity to visit us again in the future

Regards

Martin Rogers
General Manager
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Cracow
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012

I would like to recommend you this hotel :)
Rooms are big, clean and well-equipped . Stuff is very friendly and helpful. All people working there do their best to make guests happy and pleased:) Food is diversified and tasty- everybody can find something for himself.
Beach is quite nice, there are a lot of turtles ! There are 4 pools, at the bigest one everyday take place some activites (like aqua gym, stretching, water polo, belly dance etc) Drinks in bars are very varied and tasty.
Animation team is amazing. No one can be bored with them:) Special greetings and respect for Semsem who is professional, polite and what is the most important very very funny. My family and I loved him! It was my 4th time in Egypt and here the animation team was the best (Hotel was the best as well:)
My vacation in Hilton was amazing and i'm going to come back here very soon :) Thank You

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, October 7, 2012
We have received your review and kind comments

Great to see you enjoyed your time with us and we hope to see you again in the future

regards


Martin Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ekeren, Antwerp
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2012

The Hilton Nubian most definitely is a great place to be. The rooms are very nice and spacious, the terrace is incredible and the pools are also very nice. The Abu Dabbab reef is unbelievable. The pool boys are very attentive and there is constantly personel working on the gardens. The service and food in the pool restaurant is perfect.
Nonetheless the service at the main restaurant does not meet the Hilton standard. The personel is very friendly but does not seem to understand how to serve guests. When we were seated 1/2 times there were no glasses on the table. Hence we had to wait for over 15 minutes before someone even asked what we wanted to drink, if we were lucky we got our drinks before our meal was finished. 9/10 times we had to ask for drinks ourselves and there is no possibility to get your own drink. We were told this is not the Hilton standard. Also the food itself did not meet the standards that we know several other hotel chains in Egypt have. I think that the staff needs more training and they need an international chef since all dishes (even the bread) had an 'arabic aftertaste'. One other thing that is expected from an all-in hotel is a mini bar, there is a fridge in the room but it is completely empty.
Also the people of the massage center are very annoying after a few days. At an average of 5 times a day they keep asking you to get a massage and they have a hard time taking no for an answer.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, September 27, 2012
Thank you for your review and comments

I was concerned to read your comments concerning the service received in the Marsa Restaurant and I will ensure that this is reviewed and addressed by the F&B Manager immediately. I am glad to hear that service in all the other 5 food outlets was acceptable.

I confirm that the standard All Inclusive package does not include a mini-bar and that guests are able to upgrade to the Nubian All Inclusive package, which includes wine in all outlets and a daily mini bar.

Regards

Martin Rogers
General Manager
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Manchester, England
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2012

My partner and I have just returned from a lovely two week holiday at the Hilton Marsa Alam and we had a great time. Having had a very long journey, please don't make my mistake by flying to Hurghada, my partner and I were absolutely over the moon to be given an upgrade to a suite on arrival. The room was excellent and really did make a difference to or stay.

The staff were all good but I would like to make special mention of Hany and Mukhtar who were both extremely good at their jobs and very friendly. I'd also like to say thank you to Barbara who does an amazing job and is a tremendous ambassador for the resort and for Hilton.

The resort is definitely international and I appreciate that it must be incredibly difficult to cater for all tastes in the main restaurant, but they do a good job. There's also a good choice of 3 other restaurants in the hotel and they are definitely worth visiting, if you're looking for something a little more romantic.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, September 27, 2012
Thank you for completing a review on your recent visit to our hotel and your kind comments,

We really do appreciate these comments but above all it is important for us to hear that you had a great vacation.

Regards

Martin Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gandino, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2012

a fantastic holiday
the holiday was the nicest I've ever spent with my family and animators who with their sympathy did become even more beautiful this hotel also dj is really good his music is the best I've ever heard is really the best dj I knew all the waiters are friendly and very helpful the food is different from meat to pizza to sandwiches the rooms are very clean and very comfortable, the sea is beautiful and going to the beach, the hotel offers the service of the train inside this village has five swimming pools, including some of them have even the bar for any problem, please contact Barbara girl Alpitour care if you go to marsa alam i would recommend staying at this resort because it's really good i recommend it a greeting to all you and thank you for everything

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRogers, General Manager at Hilton Marsa Alam Nubian Resort, responded to this review, September 23, 2012
We are in receipt of your review and kind comments

Our Team will be happy to hear that you enjoyed your vacation with us.

regards

Martin Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Marsa Alam Nubian Resort

Address: KM 97 Qusir Marsa Alam RD Abo Dabab, Marsa Alam 84712, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Marsa Alam
#5 Romantic Hotel in Marsa Alam
#7 Luxury Hotel in Marsa Alam
#7 On the Beach Hotel in Marsa Alam
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Marsa Alam Nubian Resort 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
The Hotel was opened in July 2011 and offers a unique Nubian Themed experience. Located on the Abu Dabab Bay with 4 swimming pools (2 heated in winter).The Hotel bedrooms are in individual blocks of 12 to 24 rooms on 2 floors. All bedroom blocks are located in large landscaped gardens. ... more   less 
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Also Known As:
Hilton Marsa Alam Nubian Hotel Marsa Alam

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