The food is terrible even the "safe" options of pasta and pizza are a joke despite there being a resident Italian Chef. The restaurant is like a canteen, food is terrible, menu repetitive and food often unrecognisable "mush", Chicken was on the menu almost every day. The Gala Dinner on the Saturday night was the only time an effort to provide half decnt food was made. I saw staff picking up slices of cold meat with hands and putting on a customer's plate. There was a weekend influx of locals who go straight to the front of the queue for everything and who also pick up food from the serving dishes with their hands. I saw bar staff repeatedly drying glasses and cups and then wiping their sweaty faces with the same tea towel. Drinks are served in small plastic cups, beer is from a bottle of "stella" but you are poured about a third of a cup. If you want the bottle you have to pay. This was an all inclusive holiday and for that we got beach towels and food, fruit juice had to be paid for, the non alcoholic squashes were powders mixed with water. Wines were terrible and served hot. If you wanted a decent coffee this also had to be paid for. The staff have no idea of manners or customer service at all. The hotel itself is quite nice if in need of a bit of TLC lots of nice seating areas away from the crowds but no service is provided in these areas, in fact no service is provided anywhere, you have to go and get everything yourself which is a bit strange as these people are doing themselves out of the chance to make a few tips.. The only good thing about this place is the beach and the Snorkeling from the jetty which is great, turtles and dolphins can be seen close by as well as a good range a colourful fish. However this is in danger of being spoilt by the hoards of loud and noisy Italians who seem to enjoy harassing the sealife. All signage is in Italian only and the place appears to cater for the not too particular section of that community otherwise I'm sure the food and drink would be much better.