everything about this hotel is great especially the staff,Amr medhat could not do enough for us his at ease with managering the staff really shone through another hardworking chap was Abdo our drinks were with us beforre we even sat down another great guy to chat to, sammy in resturant was very attentive as you walked in drinks order asked a down side was if we sat i n the middle or far end we rarely got a drink!our room 1411 had great views of the garden and partial sea, the cleaner lad was one of the best we have ever had,We toldAmr we were a bit concerned about peole going in for evening meal in shorts and sometimes swimwear also only 12 places for non smokers tucked away ,even this people still smoked,we need comfort as well,he hopefully will follow this up as he promised,We are looking forward to returning again soon

We spent 2 fantastic weeks here as a family and could not have asked for better!
We arrived to be greeted with a cocktail and a totally fuss free check in and were then driven by a golf buggy to our room, 5 mins later and our cases were with us.
Our family room was large and spacious, plenty of storage for all our clothes, 2 large single beds and an enormous double! When we asked for a cot the next morning it was in our room within 10 mins of our request.
All the staff at the resort were lovely, always happy to help and always with a smile on their faces. Samy in the "Space" restaurant was adorable, I don't think I ever saw him without a smile on his face, my son celebrated his 13th birthday while we were there and Samy did everything he could to make it a memorable day for him.
Sam in the Marsa Alam bar was another example of the wonderful staff, he always had our drinks ready for us and would always take time to have a chat to my other son Ziggy who is only 2, he would take his hand and walk him around chatting to other guests!
The animation team deserve a special mention too, Manuel, Francesco, Fay and especially Maria & Sophia who Ziggy fell in love with, they always took time out to play and talk to Ziggy everyday (he has a photo of them by his bed even now!). The shows done by the animation team are also worth checking out, we saw people walking out halfway through muttering that it wasn't very good but considering these guys do everything themselves (choreography,costumes etc) then I applaud them!
The other entertainment was from Hayley C, a gorgeous lady from SA, she would sing a good mix of songs and would always come and chat, sometimes she would have her adorable daughter with her too (Ziggy fell in love with her also!) I hope she is still there when we return next year!
The food at the resort is amazing, if you couldn't find anything to eat there then there is something wrong with you! I cannot praise the food highly enough, always a BBQ outside, fresh salads and bread and the most amazing little cakes.
All in all an amazing holiday, I would recommend it to everyone!
My one and only tiny little criticism is that there are no toilets at the pool area, this wasn't a problem for us as our room was quite close to the pool bit seems a bit silly when the rest of the place is perfect!

We were staying at this wonderful hotel resort between 16-31 of January 2013. It was a very nice stay, we had a wonderful room (which we paid extra for ca 200 USD) just above the beach with a 180 degree view of the Red Sea from the big balcony. Our room was very spacious and a wonderful bathroom with always hot water, changing of bedsheets and towels every day.. The whole resort was spotless clean all over - one could actually eat off the floor wherever you were. The swimmingpools were great - especially the heated (30 C). The staff was so pleasant and helpful and without reaching out hands for tips which we gladly gave to the ones who gave us good service and they were very happy for even small tips (about 3 euro usually, cleaning personal for the room got more). The food was very well cooked, buffetstyle - we were not sick for one moment and there was always something that suited us. I happen to like chicken and during the two weeks we were there they managed to serve it differently each time every day, sometimes barbequed out on the terrace. Fantastic breads and sweets for desserts. The beach was also extremely clean and you find the best coffee at the beach bar - in the restaurant and club it was not so good. The only minus was the Space restaurant which was too big and noisy, it was like Grand Central station, we ate most of our meals out on the terrace - it would have been nice to have smaller areas to dine at. They have an à la carte restaurant that costs extra, however, we saw no need for it as the food was so good at the buffet. The wine that was in the all-inclusive concept was tolerable but sometimes tiring to only get half a glass each time instead of a caraff. The cocktails were without alcohol and was mostly like kidstuff - but good. To stay in this fine resort you either have to be a snorkeler/diver as there is nothing else to do but relax. Bring a stack of books and your spouse or good friend and relax - that is the only enjoyment you will have. The hotel arranges some activities by the pool. The only thing that was not so pleasant was when we checked out we were presented with a bill for massage and sauna we had first day and paid for in cash and we got a receipt when we booked and I thought it was also a receipt that we had paid - in cash 70 euros- So beware - save ALL receipts of any kind when you pay cash. It was very disturbing, specially as they had personal that "combed" the beach every day several times to get clients for massage and various treatments and wich was carried out at the sister hotel Resta Reef.
It was very nice that they had a jetty out over the reef so that you could enter the water from a very good staircase and there is a rope to hold on to whilst in the water. There are like small laguns where you can bathe if you do not want to get out in deep water which is excellent for small children and a little bit elderly. We had good weather the first week but then when the moon turned full we got rain and very windy weather - I have experienced that it is almost windy weather around fullmoon - does not matter that you are in Egypt! Temp was about 25 every day and a little bit cooler at night but one could eat out on the terrass and have a jacket on. We enjoyed our stay very much. The only thing is that you are really confined to the resort if you are not interested in the numerous divingtours. We went to Port Ghalib 5 minuts away by taxi - very nicely built but without people - the only living souls were the people in the bazaars. It was like a movieset without people... We can recommend the submarine/glasbottomboat, we saw huge turtles, seacows and fantastic corals and fishes. Recommend that you order the trips through the agents at the taxioffice inside the hotel, it costs so much less than what the touroperators charge, i.e. we paid 40 euros each for the submarine and one of the touroperators charged 75 each for same same boat and excursion! Despite the horrors and uproar in Cairo we were never afraid, with all the security (sometimes too much) it was probably the safest place in Egypt to be at! And it is about 900 kilometres away...
We would very much like to come back - also the small airport made it easy to get through with passports and the transfer to the hotel is only 10 minutes.

For those of you who do not read all of the reviews, just let me say, if your thinking about going here .. GO .. do not change your mind, this really is a hotel to enjoy your holiday at. For those of you who read all .. here we go.
The first thing to mention is just how nice and pleasant all the staff are. You'll sense that as soon as you walk into the Lobby which is where we were welcomed by Amr and provided with a welcome drink. Their helpfulness is second to none. Not only were our bags looked after from the coach on arrival, we were transported to our room and our bags followed shortly after by Wael who then explained our new home to us including the free safe, yes free, that's a first for me. The room was beautifully large and spotlessly clean.
The All Inclusive restaurant named "Space" was spotlessly clean and we enjoyed all the varied food provided, slightly different from European holiday food, but stories I'd heard about tummy upsets were unfounded, we did not hear of any problems like that. A previous reviewer said they were not served drinks at their table??? We NEVER had to go and collect our wine, tea, coffe, they were always served to us. If you go, sit in the restaurant and watch all the waiters at every meal, you'll notice how happy they are BUT there is one who never stops smiling, when you finally work out which one he is, check his name, you'll see it's Samy. I’ve never seen anyone smile so much as him.
Here I should mention 99% of staff in all locations are male.
The bars.. Just by the Lobby is the "Marsa Club Bar" I did see an occasional guest get a drink there but, (as with the other two bars) you were waited on. Here Abdo, Sam and Mahmoud happily served you just where you sat, indoors or outdoors. It was a very relaxing way to drink with NO Queuing.
Here I should mention the unrivalled ambience. In the Lobby, beautiful background music is played.
The pool bar is a swim up bar and waiter service around the sun loungers. The pool looks enormous but is, in fact, three pools, one being slightly heated. Again the music was background, so I guess, if you like music pounding out, it might not be to your liking. To me it was truly relaxing.
The private beach bar also has waiter service, so relax on your inclusive free beach lounger and be waited on. Towels for the beach and pool are free and cleaned daily. The beautiful sandy beach runs into an area of coral and it is 30/40 mtrs in length before the deeper sea, we found our sand shoes a must. Whilst in the coral area you can be knee deep one step then waist deep the next so be very careful. Even there, you will see beautifully coloured fish. This coral can be bypassed by walking along the private Jetty and then stepping into deeper water.
You will read previous reviews which mention people disturbing you whilst relaxing by the pool or on the beach, trying to sell you things. This was a concern for us before travelling but now let me tell you the truth. Only Staff connected to this Resort can do this, it is a totally private Resort. Yes, we were spoken to on four occasions, NOT pushy but just explaining what you could get on the Resort. Thank goodness they did do that as, being all inclusive, we might not have considered paying for food in their other Restaurants.
The first A la Carte meal we had was in the “Marsa Restaurant” Mohamed manages this restaurant and, believe me, he will give you a deal worth having, ie four courses and only pay for the main course, then 20% off, then free drinks. Need I say any more? Oh yes, the food was so good we had to go back again.
The second Restaurant is the “Zeit Zatoon” This one is managed by Walid. Again you will get a deal worth having with the same high standard of food.
There is also the “Plateau” Restaurant which is beautifully positioned overlooking the beach and sea. Unfortunately this one is closed during the winter months as it is an open air Restaurant.
My wife accepted (no pressure) two different types of treatments from the other two members of the resort to talk to us. She ended up being totally pampered for a lot less money than prices back home, so a thank you to Dolly and Nora and a special thanks to Ahmed 20 and all his crew. Not to be confused with Ahmed at the Marsa’s Bar
A simply excellent holiday down to ALL the staff being so exceptionally good and I’m sorry not to remember all their names, but two more who need a mention and a big thank you to Natalia who checked to make sure our stay was as we wanted and Hamdy who looked after us in The Space. Finally, a last thank you to Waleed, who with Wael and Amr helped finish our holiday making us feel like celebrities. Thank you all so much.