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“Crowne Plaza Sahara Sands revisited - a review.” 3 of 5 stars
Review of Crowne Plaza Sahara Sands Port Ghalib Resort

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Crowne Plaza Sahara Sands Port Ghalib Resort
5.0 of 5 Hotel   |   Port Ghalib | PO Box 23, Marsa Alam, Egypt   |  
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Ranked #23 of 66 Hotels in Marsa Alam
Wroclaw, Poland
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Crowne Plaza Sahara Sands revisited - a review.”
3 of 5 stars Reviewed 1 week ago

We decided to have a short vacation this year at the same hotel as last year. Despite some disadvantages of last year's stay we thought we could give it a try again. Obviously we wouldn't have come back if we ddin't like the first stay anyway. I regret to say the second stay was worse comparing to the one last year. Some things got improved indeed but some got much worse. Let me enlist positive and negative.
Positive:
- reception much more responsive and helpful
- much better animation activities
- shops in the hotel, none last year
- free wifi as a reward for coming back
- number of Russians reduced by half

Negative:
- attitude of the waiters have become sky high. Dear Management, I believe that waiting service in the hotel restaurant it's something included in the price I pay, why it is not offered to me then? The waiters got specialized in catching foreign languages. The most desireble for them are German and Italian. They simply hope for tips from those guests but does it mean these are the preferred guests of this hotel? When I ask the waiter to bring wine or any other beverage why my request is disregarded? It happened 3 or 4 times that my request was taken but never came. In the meantime we could have observed that preferred tables are being served on and on and on. Waiters never even approach the "undesirable" tables so it's difficult to call them. The hotel restaurant desperately needs shift managers to watch over the waiters who become some kind of a clique, unkind, unresponsive or plain rude.
- quality of food deteriorated in comparison to last year. Many time it's bland and cold.
- cleanliness of hotel rooms is a shame. On the first day of our stay I spilled tea on the floor of our room. It wasn't mopped for the next 6 days. We had huge ants in our room, upon our requests they were poisoned twice but kept coming back, eventually we changed the room.
- quality of pool bar - the bar tender just pours liquids, whatever amount he wishes. Caling them cocktails or mocktails is just a shame.
- cleanliness of pool - it should be cleaned more frequently, the pool is often dirty.
- no mattraces on sun chairs by the pool - if you want one, pay the pool guys or bring it yourself from the beach.

Summing up I'm not sure if there will be a third time in Crowne Plaza Sahara Sands.

Room Tip: Choose Dallah section of the hotel, Sado section has got much worse housekeeping.
See more room tips
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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858 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Moscow, Russia
1 review
5 of 5 stars Reviewed 3 weeks ago

We had fun at the hotel Crowne Plaza. Thanks a lot animation team for a wonderful time. It was great to play waterpolo, table tennis, bocha and take part at the discos and shows. Thank you Monika, Vito and Moustafa. YOU ARE THE BEST.
Маруся :)

Stayed November 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2014

We had a great time in this resort. The hotel is beautiful, we had a spacious room with lagoon view, not that we stayed in the room much :-) The hotel area is in a very nice style, everything is kept nice and tidy. Food is amazing and the service is excellent. Huge variety of choice for each meal. Beautiful sea and coral reef with rich undersea life.The entertainment team was also terrific, nice and smiling, offering the various activities but not annoying, we specially enjoyed the aqua gym with Moko. Hotel is set near small port - Port Ghalib. This is a very small place with one promenade full of cafes and shopping area. It's nice and quiet, perfect for evening run or walk or just to spend the evening having shisha and looking at the sea. We would be happy to go back to this resort.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
4 of 5 stars Reviewed October 29, 2014

Many thanks to the animation team for your work. Guys are very positive, kind, smiling. Your classes , water aerobics , dance, yoga, evening show have always improved the mood . I would also like to note Moko, Riccardo, Vito and Oksana , I will miss you))

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

The hotel is great , the rooms are nicely decorated and clean. Beautiful beach. The best thing about the hotel is the staff specially at the souq el Hana restaurant - Ehab Mersal and Mostafa Rozak. They were very helpful and always greeted us with a smile every time. I thank them for a great time. I will definitely return to Crowne Plaza Sahara Sands Resort.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 26, 2014 via mobile

It was my first time in Crowne Plaza Sahara Sands and I need to say it was unbelievable.
The hotel is so good and all staff is so friendly no one pushes you. In the restaurant the food it's less quality but no problem me and my boyfriend we didn't had problems with it thanks to chef Mohamed who make for us the best pasta ever!!
About the entertainment: we didn't participate with the animation program in the daytime but we enjoyed Kelly for coming everyday to ask us about our day. She is not pushy if you say no, she don't ask it again. Thank you!
Evening shows are also very nice like the welcome show I love it!!!
And last I would like to thank all the staff in the hotel all of you made our holiday amazing!!! (Bar, restaurant, beach, pool,...)
Sure we will come back next year!!!
V & N

  • Stayed October 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Doha, Qatar
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2014 via mobile

I spend my honeymoon at crowne plaza port ghalib it's amazing place and they organize every thing i would like to thanks Ahmed Abdalhafez he great us as IHG Members and help us alot also Adham and Taher from recreation team and special thanks to Mr Mohamed Zaki you are a great team and we will stay her again

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Sahara Sands Port Ghalib Resort

Address: Port Ghalib | PO Box 23, Marsa Alam, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Marsa Alam
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Marsa Alam
#17 Romantic Hotel in Marsa Alam
#20 On the Beach Hotel in Marsa Alam
#21 Luxury Hotel in Marsa Alam
#28 Family Hotel in Marsa Alam
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Sahara Sands Port Ghalib Resort 5*
Number of rooms: 345
Official Description (provided by the hotel):
Family Getaway. Located deep in the southern reaches of Egypt, between the Sahara Desert and the Red Sea, lies the amazing destination of Port Ghalib. Crowne Plaza Sahara Sands Port Ghalib Resort is ideally located at the heart of this exciting destination, overlooking Port Ghalib International Marina, Corniche & Khan and the reserved coral reef of the Red Sea. Crowne Plaza Sahara Sands Port Ghalib Resort features 345 premier rooms - all beautifully appointed rooms offer the ultimate comfort. The resort offers a choice of two restaurants, Souq Al hana, the main restaurant serving International cuisines and Cardamom Mediterranean restaurant, serving Italian & Greek specialties. Two bars, the Pool Bar and Lobby Lounge & Bar and a discotheque with superb views of the Red Sea, swimming pool or Port Ghalib International Marina. The resort comprises as well Port Ghalib International Convention Centre, Six Senses Spa, Lulee Kids Club, activity courtyard, and the Lazy River. The resort lies within walking distance from Port Ghalib International Convention Centre offering a meeting space of 1,950 square meters, capable of hosting all types of events from full scale conventions of 2,000 delegates to informal small size meetings, 16 breakout rooms. For shopping lovers, the resort offers an exceptional shopping experience at the International Marina, with a half kilometer stretch of retail outlets on the Corniche and a traditional Egyptian Khan bazaar. Crowne Plaza Sahara Sands Port Ghalib Resort is 2 kilometers drive from Marsa Alam International Airport, 210 km from Hurghada and 370 km from Luxor. ... more   less 
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Also Known As:
Crowne Plaza Sahara Sands Port Ghalib Hotel Marsa Alam
Crowne Plaza Marsa Alam
Marsa Alam Crowne Plaza

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